Customer Service
Bank of Ireland credit care customer service is diabolical. Frozen card which I understand to protect consumers, however can only contact AI. Spent 3 weeks and numerous hours of my time attempting to sort, payments linked to card which have been refused. Card now expired and can’t make payments but still taking interest. Have all my business with BOI and been with them for over 35 years. Going to move all my accounts, don’t understand how treating people like this will help them stay in business. Eventually got to speak to real person after 3 weeks - Molly the only plus in this situation! Still ongoing!!!!!😡😡
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Worst app
Bank of Ireland should be embarrassed that this is their credit card app. Constant maintenance windows during working hours, takes forever for transactions to be verified. General all round shocking customer experience.
Additional Cardholder unable to have app
There appears to be a major part missing on this app. Information on app and from support suggests that an additional cardholder can download app to monitor spending. To do this you must go to Manage cards and confirm their mobile number to get a link! There is no option anywhere to enter mobile number. The facility simply is not in the app or on the website account options either. Not very impressive for a financial institution - no ability to monitor spending by additional cardholder.
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Set up quick payment link
Tried to link my BOI credit card with my BOI current account, but states there was an error and gave me me redress to remedy the issue
One off payment
This feature did not work properly
Not good
The app continues to crash since the last update 🙈 it’s now 3 months since I was last able to access my account online
Not good
The app keeps crashing since the last update.
OTT
New version of the app is too heavy on security- what was wrong with touch or face id???
Terrible App - not fit for purpose
Terrible app with poor customer service.
Apple Pay
Been promising for years to add Apple Pay capability, “their technical team are working on it” It’s just a finance company flagged with the Bank of Ireland name.Avoid
Worst app and customer service team
Terrible all with little to no features. May as well be talking to a brick wall when talking to the customer support team
Can’t get help at all
Can’t make purchases with credit card. App chat help has left me sitting for 3 days with no come back. Phone call assistance call back disconnected every time I answered. On eventually getting through to assistance, was told they were not allowed to tell me issue with my card and would be called back. Online complaint form gives no indication that the complaint has been submitted and no confirmation email. Definitely considering cancelling this service altogether.
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Frustrating and glitchy
This app is maddening, it’s constantly freezing, crashing etc. After 6 failed attempts to pay off my balance I’m deleting and reinstalling to see if that solves the issue.
Awful
In this day and age, a banking app shouldn’t be as awful to use as this one. It hardly works, it’s stuck on the opening screen nearly every time I try to use it. Not much use for trying to check your balance or make a payment. Pathetic attempt at at banking app.
Awful app
The app is awful and rarely works
A hopeless bank.
After over 20 years with BoI Credit Card Ja Ja take over has broken it. It won’t load the app and help online is closed. It doesn’t allow Apple Wallet.Jaja web says it connects to Apple Wallet. It’s Impossible to work as with other bank cards
Ancient
Ancient useless app. Bank of Ireland are at least 20 years behind current technology
Payments
So handy an very easy to make a payment
Bank of Ireland terrible
Since Jaja finance took over bank of Ireland credit card the service is awful. My wife and I only use our cards on rare occasions. But they never send a bill, an email, a notification your payment is due. I have used the card 3 times in the last year and have got late fees 3 times, unacceptable!
Visa Payments
There should be a notification pop up on the app as a reminder to make a payment. I very seldom use this card + forget to pay by a few days but if there was an email or some sort of notification I would pay on time instead of incurring a late payment fee.
