Still a great service
I was an early customer for Smile online banking. It has provided excellent service over many years.
IIGuern
Negative fear tactics
The first thing I say when I open my banking app is fear and worry about people scamming me. How do you think that makes somebody feel who is already in a bad place? You need to stop this at once? Otherwise I will have to stop using the app.
HHuggy400
Early adopter
I have been with Smile since very soon after it launched. Nothing but good things to say. Being a dedicated internet bank from the start means it has a proven track record and understands the market. My reason for joining was wanting an ethical choice but the great service has been an added bonus!
AAdolygydd
Response from developer
We really appreciate your wonderful feedback and support! Thanks for sharing your 5 stars with us. - Chris
Fairly basic but does the job
I find the app convenient but I (and I know lots of others) can’t understand why messaging isn’t on the app even though this has been requested for a number of years. I know that there will be the usual glib response that messaging can be performed on line but this time consuming and inconvenient and what if someone is away from their computer or doesn’t have access to on line facilities? Instead of the glib replies eg go on line or we just want to get updates out quickly etc etc how about explaining why messaging has never or even why it will never be implemented.
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OOrange53
Response from developer
Thanks for sharing your feedback with us. Feedback helps shape the future changes we make. - Chris
The Original now a Laggard
Limited functionality compared to Monzo and Natwest. Resolutions of issues lags both. Room for improvement
DTDecayed Toffee
