smile the internet bank

smile the internet bank

by The Co-operative Bank

33 ratings
128 reviews
Free

Details

  • Released
  • Updated
  • December 8, 2018
  • July 8, 2026

Features

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About

Manage your finances on the go with a secure and convenient mobile banking app. Quickly transfer money, search transactions, view pending payments, and manage your accounts from anywhere, anytime. Features include secure login, card management, and access to statements.

Secure login with biometrics
Quick money transfers
Transaction search
View pending and scheduled payments
Card freeze/unfreeze
Access up to seven years of statements
Account dashboard
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What users say

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What's New in smile the internet bank

4.4.0

July 8, 2026

We’ve updated our mobile app. In this release: • You can create a standing order to a saved payee

User reviews

Total rubbish since Smile essentially disappeared

So sad to see the best bank in the world descend onto such utterly appalling rubbish!!!!

App lacks full bank functionality

The app doesn’t have the same facilities as the website. Smile/co-op still doesn’t support open banking! Unbelievable!

Easy to use

As title says, very straightforward no nonsense app.

Useful but missing features

Very useful app but still lacks access to secure messaging which is very bizarre that after several years, in 2026, they still don’t have this key feature and forces you to use a PC.

Don’t expect to be able to get to your money!

The absolute worst nonsense ever with security. Answer all the security questions and get your account frozen. Go nowhere near this bank

Developer apps

User experience

🐞

Reported Bugs

12 issues

App unavailable/Mobile App Unavailable error

Bug

Cannot login after logout

Bug

Security verification failures requiring reinstall

Bug

Face ID toggle not working on iOS

Bug

Transaction list not updating

Bug

Keyboard decimal point issue on iPhone

Bug

App crashes on iOS 18 update

Bug

Session timeout while actively using app

Bug

Pending transactions not displaying correctly

Bug

Reference field being removed on payment updates

Bug

Amount field not read out for accessibility

Bug

App logging out after brief absence

Bug

Requested Features

17 requests

In-app secure messaging capability

Feature

Cheque deposit/scanning functionality

Feature

Card freeze/lock feature

Feature

Real-time payment notifications

Feature

Scheduled/future-dated payments

Feature

Standing orders via mobile app

Feature

Transaction search functionality

Feature

Statement download to spreadsheet

Feature

Card details visibility in app

Feature

Increased daily payment limits

Feature

Better payee list organization

Feature

Face ID/biometric improvements

Feature

iPad landscape view support

Feature

Open banking integration

Feature

Extended credit card statement history

Feature

Transaction query feature

Feature

Improved reference field management

Feature

FAQ

What can I do with this mobile banking app?

This app allows you to manage your finances on the go. You can access and manage your accounts, make quick and secure money transfers, search your transactions, view pending payments, and manage payees. It also offers features like card freezing and unfreezing, and access to statements.

How do I log in to the app?

If you are already registered for online banking, you will need your username, password, and a 6-digit security code to log in. If you are not yet registered, you can register directly within the app or on the bank's website.

Is this app free to use?

Yes, the app is free to download and use. There are no charges mentioned for using the core banking features within the application.

What devices is this app compatible with?

The app requires an Apple device running iOS 15 or above. It cannot be used on jailbroken devices. If your device does not meet these requirements, you can access your accounts via online banking.

How does the app protect me from fraud?

The app provides additional protection from fraud by alerting you to account changes, such as new device registration. It also includes a fraud hub with educational resources to help you stay safe from fraudulent activities.