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Response from developer
Hello annoyed from Kent, We're sorry to hear that you haven’t had a good experience using our app and appreciate you taking the time to let us know. Please contact us at your earliest convenience so we may assist you in getting the Mobile app set up. You can call us at 0345 850 5555 or +44 20 3375 6422 (if calling from abroad). Calls may be recorded for monitoring and training. Our line are open from 9.00am – 6.00pm Monday to Friday. Alternatively you can email us for assistance at mobileappfeedback@cynergybank.co.uk . Thank you again, Cynergy Bank
Great app experience
Was good until stopped working. Now sorted.
This has now been rectified by Cynergy and all now working on my IPhone 8.
Response from developer
Thank you for your feedback. We’re sorry for the inconvenience caused by the recent issue affecting access to our app on certain devices. This was due to an error in our device and iOS compatibility settings, which has now been identified and resolved as of yesterday morning. Access has been fully restored, and the app should now be available to download and use as expected, including on supported older devices. We understand how important it is to have reliable access to your account and regret any disruption this may have caused. Thank you for your patience while we worked to resolve the issue. If you continue to experience any difficulties, please contact our support team and we will be happy to assist you further. Cynergy Bank
I cannot download on my iPhone 8 not be able to access my money seems to be ignored
Response from developer
Thank you for your feedback. We’re sorry for the inconvenience caused by the recent issue affecting access to our app on certain devices. This was due to an error in our device and iOS compatibility settings, which has now been identified and resolved as of yesterday morning. Access has been fully restored, and the app should now be available to download and use as expected, including on supported older devices. We understand how important it is to have reliable access to your account and regret any disruption this may have caused. Thank you for your patience while we worked to resolve the issue. If you continue to experience any difficulties, please contact our support team and we will be happy to assist you further. Cynergy Bank
Latest App version problem
Response from developer
Thank you for your feedback. We’re sorry for the inconvenience caused by the recent issue affecting access to our app on certain devices. This was due to an error in our device and iOS compatibility settings, which has now been identified and resolved as of yesterday morning. Access has been fully restored, and the app should now be available to download and use as expected, including on supported older devices. We understand how important it is to have reliable access to your account and regret any disruption this may have caused. Thank you for your patience while we worked to resolve the issue. If you continue to experience any difficulties, please contact our support team and we will be happy to assist you further. Cynergy Bank
