Awful
Never known anything so un user friendly. I have ten other savings accounts which use the simple method of sending a code by text. The image scan option is fine if you have 5 minutes to spare while it tries to work.
Useless system
Get a new phone, can’t activate app or login online, because you need the app - to login. Can’t access app, because I can’t login. Stuck in a loop.
Why can’t I give zero star rating
The authenticator app requires constant re-registration and even when you do that, you still can’t login! I’m literally taking my money to another bank because the Authenticator app is so rubbish.
Terrible
This is just a really poor app, performs badly, slow, painful to use and dated.
Doesn’t work after changing phones
I’ve tried so hard with this since changing my phone including calling Cynergy. Being sent new passcodes which take hours to receive and then being advised that they will send another new passcode to replace the old/new passcode means more wasted time. I have given up!
