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Co-operative Bank BusinessHelp

Co-operative Bank BusinessHelp

by The Co-operative Bank

0 ratings
10 reviews
💰 Finance
Free

Details

  • Released
  • Updated
  • February 2, 2023
  • August 22, 2025

Developer

The Co-operative Bank
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Co-operative Bank BusinessHelp screenshot #1 for iPhone
Co-operative Bank BusinessHelp screenshot #2 for iPhone
Co-operative Bank BusinessHelp screenshot #3 for iPhone
Co-operative Bank BusinessHelp screenshot #4 for iPhone
Co-operative Bank BusinessHelp screenshot #5 for iPhone
Co-operative Bank BusinessHelp screenshot #6 for iPhone
⭐10
Reviews↘︎
🔄6+ apps
Alternatives↘︎
❓8 answered
FAQ↘︎
📦w/o updates
Updates frequency↘︎
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About

Securely message dedicated customer support advisors for business banking questions. Send confidential information, ask any question, and receive help with online banking, card queries, and more. Identity verification is required for first-time use or device changes.

✓Secure messaging with support advisors
✓Send confidential business banking information
✓Get help with online banking and card queries
✓Identity verification for security
✓Send/Receive messages, photos, videos, files
Show original description

What's New in Co

2.2.0

August 22, 2025

This includes some minor enhancements and fixes. Get ready for more good stuff, heading your way soon.

User reviews

Most RecentHighest RatedLowest Rated

Not fit for purpose

Terrible app- it could’ve been great but it’s let down by the fact that it doesn’t actually benefit the user. It’s essentially a messaging system where you don’t hear back from a human being for weeks on end. Usually, you repeatedly have to verify your ID and business details even though there are biometrics and passcodes to get into the app in the first place- so this just seems like an odd delay tactic before a query will be answered. The Change of Signatories team
responds rarely- it’s such a far cry from the business banking phone line. It’s absolutely dreadful- you just message into the void for up to a month and when you finally hear back, it’ll be to verify your identity and then you repeat the cycle. I need to use this as part of a club’s financial records so the time I do the finances in is my own, unpaid and the CoOp banking app has made this such a frustrating experience. I think it’s frankly dreadful.
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meetal123meetal123

Response from developer

Hi Meetal, thanks for your review and lovely feedback. We're always looking at ways to improve our app. If there are any features you'd like to see added, please get in touch by sending a message on our app or calling us on 03457 213 213. Thanks - Claire.

Miss Bromley

Good efficient app
#@optical#@optical

Response from developer

Thanks for your 5 star review. - Michelle

Terrible

Difficult to use, the questions are unclear and there’s no way to go back if you make a mistake or realise you’ve clicked the wrong confusingly worded option. The address finder doesn’t work correctly so I wasn’t able to add my business address. You are unable to check what details are already held when asked to update your information and told not to include details already provided previously but then asked to provide information which coop already hold on file.
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Polly TurnerPolly Turner

Response from developer

Thanks for your review and feedback. - Michelle

Russell Pagan

Thank goodness - I’m not sure I could cope without it.
Krazy k12345678910xxxKrazy k12345678910xxx

Response from developer

Hi, thanks so much for your review and feedback. Have a lovely weekend. Thanks - Claire.

Useless

Very unintuitive. Can’t go bank and correct errors. Asked a question and no one answered in over a week. Tried to delete the app and start again and now it just does nothing.
Cath11111Cath11111

Response from developer

Hi Cath, sorry this is happening. Thanks so much for bringing this to our attention. Please can you log into your account online and send us a secure message so we can have this issue raised. Alternatively you're welcome to call us on 03457 212 212. You can also send a DM or private message using our social media too. Thanks - Claire.

See 5 more reviews

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FAQ

What can I do with Co-operative Bank BusinessHelp?

You can use Co-operative Bank BusinessHelp to securely message dedicated customer support advisors for assistance with your business banking queries, including online banking support, security token setups, card queries, and transaction queries.

Is Co-operative Bank BusinessHelp secure?

Yes, Co-operative Bank BusinessHelp uses secure messaging that is encrypted and private, allowing you to send confidential information. Identity verification is also required for initial use and device changes.

Who is the target audience for Co-operative Bank BusinessHelp?

The Co-operative Bank BusinessHelp app is specifically designed for Co-operative Bank business banking customers who need to communicate with customer support.

What types of information can I send via Co-operative Bank BusinessHelp?

You can send and receive messages, photos, videos, and files through Co-operative Bank BusinessHelp to help resolve your business banking questions efficiently.

How do I identify myself when using Co-operative Bank BusinessHelp?

You will need to identify yourself the first time you use Co-operative Bank BusinessHelp, or if you change your device or PIN. This may involve scanning an identity document and undergoing a facial recognition check.

What are the supported institutions for Co-operative Bank BusinessHelp?

Co-operative Bank BusinessHelp is exclusively for customers of The Co-operative Bank.

Does Co-operative Bank BusinessHelp have ads?

No, Co-operative Bank BusinessHelp does not contain advertisements.

What devices is Co-operative Bank BusinessHelp available on?

Co-operative Bank BusinessHelp is currently supported on iPhone devices.