Co-operative Bank BusinessHelp appears to be a legitimate app. The AppsHunter Legitimacy Score for Co is 90 out of 100 points across 7 verification signals from App Store and developer data.

Co User Reviews

Co-operative Bank BusinessHelp

The Co-operative Bank

💰 Finance

Customer Experience

Positive experience30.0% of reviews

Neutral0.0% of reviews

Negative experience70.0% of reviews

~ Based on 10 written reviews from the US App Store.

Is Co Safe?

Not enough ratings yet to assess Co.

Is Co Legit?

Co-operative Bank BusinessHelp appears to be a legitimate app. AppsHunter Legitimacy Score for Co is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Not fit for purpose

Terrible app- it could’ve been great but it’s let down by the fact that it doesn’t actually benefit the user. It’s essentially a messaging system where you don’t hear back from a human being for weeks on end. Usually, you repeatedly have to verify your ID and business details even though there are biometrics and passcodes to get into the app in the first place- so this just seems like an odd delay tactic before a query will be answered. The Change of Signatories team
responds rarely- it’s such a far cry from the business banking phone line. It’s absolutely dreadful- you just message into the void for up to a month and when you finally hear back, it’ll be to verify your identity and then you repeat the cycle. I need to use this as part of a club’s financial records so the time I do the finances in is my own, unpaid and the CoOp banking app has made this such a frustrating experience. I think it’s frankly dreadful.

meetal123

6 months ago

Response from developer

Hi Meetal, thanks for your review and lovely feedback. We're always looking at ways to improve our app. If there are any features you'd like to see added, please get in touch by sending a message on our app or calling us on 03457 213 213. Thanks - Claire.

Miss Bromley

Good efficient app

#@optical

10 months ago

Response from developer

Thanks for your 5 star review. - Michelle

Terrible

Difficult to use, the questions are unclear and there’s no way to go back if you make a mistake or realise you’ve clicked the wrong confusingly worded option. The address finder doesn’t work correctly so I wasn’t able to add my business address. You are unable to check what details are already held when asked to update your information and told not to include details already provided previously but then asked to provide information which coop already hold on file.

Polly Turner

a year ago

Response from developer

Thanks for your review and feedback. - Michelle

Russell Pagan

Thank goodness - I’m not sure I could cope without it.

Krazy k12345678910xxx

a year ago

Response from developer

Hi, thanks so much for your review and feedback. Have a lovely weekend. Thanks - Claire.

Useless

Very unintuitive. Can’t go bank and correct errors. Asked a question and no one answered in over a week. Tried to delete the app and start again and now it just does nothing.

Cath11111

a year ago

Response from developer

Hi Cath, sorry this is happening. Thanks so much for bringing this to our attention. Please can you log into your account online and send us a secure message so we can have this issue raised. Alternatively you're welcome to call us on 03457 212 212. You can also send a DM or private message using our social media too. Thanks - Claire.

Negative reviews irrelevant

Giving 5 stars to help as this app saves time not calling up and I get great support and help. Having a Coop account is not for convenience, it’s for ethics. The actually banking app is okay, the service is paranoid about security and often block me getting the card to work which is hilariously not what a bank is supposed to do, but the help app is the most functional thing and the people seem nice and not robotically professional. The haters bagging on this app probably have bad love lives and b**ls**t jobs and just take it out of the Coop. Long live the clunky coop I say 🙋🏼‍♂️✊🏼

y0gastef

a year ago

Response from developer

Thanks for your review and feedback. - Michelle

What a waste of time.

Can’t seem to get registered for the help app. I thought I’d give it a go while waiting on the phone. Got registered and then get rejected cos my passport photo is blurred. You already know who I am what’s the problem?
I’d cancel my account but I probably wouldn’t be allowed to for some reason. Sooooo frustrating!!!!

Ian1covkid

2 years ago

Response from developer

Hi I'm sorry to hear you've been unable to register. I'll ensure that your feedback is passed to the relevant team. - Michelle

Worst response

One of the worst business help apps- the response time can be hours or days to respond.

71cupcake

2 years ago

Response from developer

Hi, I'm really sorry to hear you've had a bad experience using our app. Your feedback will be passed to our business team. - Michelle

No response on app after 3 days!

Thought I’d download this app to save the hour phone call trying to get through. 3 days later and still no response.

Mcd0z

2 years ago

Response from developer

Thanks for this feedback. - Michelle

Is anybody there?

Spent 30 mins getting to speak to someone who advised that in future to try using the business help app, to save my valuable time. I messaged for help at 2pm today and got NO response! Deleted app and considering closing my business bank account with the Coop and go elsewhere.

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