Poor experience with app and service
No deals on app even they will show deals on app and while making the payment it does not accept. This is the issue we have faced many times not sure
Very pathetic experience pls check these issues o believe that’s the reason company is not in profit
Very pathetic experience pls check these issues o believe that’s the reason company is not in profit
Convenient and User-Friendly App
This app is pretty user friendly and to-the-point, nothing over the top. It serves its purpose to allow customers to reserve a table and check their menu and pricing. Good to see such apps still in the market. Kudos to the Product and Development team!
Worst service you can ever get
I ordered through app , instead of placing one order i placed wrong one (Due to same price tags and similar names), i went and picked up after waiting for a 30min
I requested them to change my order and raised query and waited for another 1:30 hr to hear them say “ Once order place we can’t change it”
I thought OK lets try this
When I opened the box it was only 4 tiny(even small) boxes which is not even sufficient for small eater which costs me 809 rupees +charges
🤦🏻♂️I really regretted for choosing, i tried many ways to get other order but the staff is soo stubborn and they behaved rudely
Even customer care person couldn’t help
Such a worst service
Regretting for choosing it
I requested them to change my order and raised query and waited for another 1:30 hr to hear them say “ Once order place we can’t change it”
I thought OK lets try this
When I opened the box it was only 4 tiny(even small) boxes which is not even sufficient for small eater which costs me 809 rupees +charges
🤦🏻♂️I really regretted for choosing, i tried many ways to get other order but the staff is soo stubborn and they behaved rudely
Even customer care person couldn’t help
Such a worst service
Regretting for choosing it
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Poor online service
I ordered food online but it never delivered, poorest online service don’t even try to download this app by looking at offers, they don’t have proper delivery service. Once you order food at 8:30 you won’t receive by 10:30 and you personally go and collect your order.
I request new joiners don’t use this platform for ordering a food online.
I request new joiners don’t use this platform for ordering a food online.
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Pathetic service worst customer service experience
extremely disappointment with the service I received at your Barbeque Nation restaurant in Bareilly today. When I arrived to collect my order, a staff member rudely asked me to wait outside the restaurant in front of other customers. This treatment is absolutely unacceptable and unprofessional. I expect better from Barbeque Nation, and I am thoroughly dissatisfied with this experience.
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Best bbq in town
Barbecue nation is the best bbq in city, the entire staff is excellent & they try to satisfy with quality food & humble service
No complaints when ever I visited my family enjoyed the stay
No complaints when ever I visited my family enjoyed the stay
Useless app
Can’t even book a table. Every time I try to book a table, shows loading symbol and immediately comes back to the menu page. Absolutely useless.
About their response: Wow… response in the speed of light!!! Took just 5 years to respond to the review!!! Must be from a far far away galaxy!! 🙄
About their response: Wow… response in the speed of light!!! Took just 5 years to respond to the review!!! Must be from a far far away galaxy!! 🙄
Response from developer
We regret to hear that your experience did not meet your expectations
Not worth it
I have been regularly visiting Barbeque nation different outlets in Delhi NCR. Both the service and food quality has been deteriorating. And, had the worst experience of my life at New Delhi Rohini Unity One Mall today. Service was so pathetic that a veg soup was refilled after 20 mins of repeated reminders Chocolate shake was delivered in 30 mins. Staff was also rude and adamant. And the food quality, kebabs, tikkas were just not even average quality.
Highly disappointed.
Highly disappointed.
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Worst service
Yesterday i visited to bbq in mysore bm habitat mall with my friends but they denied to book and said all are reserved but when i booked it from the app they were ready to book my table since i was your regular customer your service was very poor and disappointed me now now more bookings from here on Tq for you service
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Worst buffet places to go
Please don’t prefer to go for these buffets especially in visakhaptanam location. Around 50 people are waiting outside for the tables with pre booking done online. We have waited for around one hour and finally left out. Better go to a restaurant and eat peacefully. Dont lose your mental health by waiting for hours and hours infront of the restaurant. No proper response from the staff and the online table booking process is even more worst. They dont have any estimation. Simply they allow us to book the table and after reaching the location we have to wait there for hours. Even there will not be any customer service executive to give response. Please better avoid these buffet places.
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Fake referral program
You will never receive the credits for your referrals .
I have referred 6-7 people who have completed transactions. And i only received about 2 referral credits that too after a couple weeks of asking them of why i didn’t receive it. And then I didn't receive any replies to my email or any credits after that.
Fake referral program. Terrible customer service.
I have referred 6-7 people who have completed transactions. And i only received about 2 referral credits that too after a couple weeks of asking them of why i didn’t receive it. And then I didn't receive any replies to my email or any credits after that.
Fake referral program. Terrible customer service.
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Useless App
I just installed this app to claim a coupon I received from somewhere. However, I was not able to complete the table booking. I selected location, veg or non-veg, number of people and applied the coupon, then the wheel started spinning and then nothing. I killed the app and started again, still no luck. Decided not to got to restaurant without the booking. So frustrated.
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Stale food
25 Ladies visited phienix market city Bangalore restaurant on international women day and food was pathetic. Poor quality, tasteless and desert were not available. Not even a single item that was ok and even after giving feedback, nothing changed as it was their standard quality. Don’t know if every store have such quality or Barbeque have no control on quality. Must avoid going to such restaurant.
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Refund not processed
I have ordered from the BbQ nation. Money got debited but the order was not confirmed. I called to their Cx support they assured that I would be receiving the refund within 7 working days.. it’s been a month and I have not received the amount. Even after multiple mails there is no response from their team.
Worst customer service experience ever.
Worst customer service experience ever.
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App got worse
I was using the app to order and it was working now. But after last update or something, it is not working as expected. I’ve ordered the food, money got debited from my account, but the the order was not in my list. I was redirected in to the cart page again with the items i ordered. Contacted customer care and they gave only false promises and now following up for refund.
Now I’m not able to login in to the app
Now I’m not able to login in to the app
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No food for money taken
I had placed order through this app and made online payment. I received mail that my payment was successfully received with reference number but the order did not get registered on the app. Both the fun republic outlet and customer care are passing the calls and no refund is issued, no response even on mail to customer care.
This shows the reality of mismanagement.
This shows the reality of mismanagement.
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Worst app and customer service
I registered for the first time, selected foods and used PhonePe for payment, the amount got deducted but the order not placed, I kept calling customer service and they said they will help asap (I will get necessary help within 5 mins 10 mins etc), but no one called me or responded to the email I sent (screenshot of amount deducted from my bank account which they asked me to send). I thought it could be PhonePe issue as well and I again placed order using icici bank credit card, again the same story of amount deducted but order not placed. I have called the customer service 12 times today and got no help. They didn’t even bother to callback and ask what exactly happened. The order amount was 548. I paid 548*2. As it was urgent finally I had to order via Swiggy which costed me 806 rupees (without any offers/coupons). Please pay me back 1354 rs back. For the frustration caused, I no longer going to consider/recommend Barbeque nation as this is how they treat their customers,
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Worst experiance
Today tried to place order twice both the time got the confirmation email from Razoe Pay for successfully payment but order was not placed. When I called customer care they are good for nothing. Be carefull you might loose the Money and you will not get food at all. Which i have faced now.
Worst Experience at BBQ CP
Worst customer service ever! Never choose this place to celebrate any family occasion. DO NOT GO THERE. Everyone was complaining about cold staters and top of that be prepared for stale food.
I faced issue while making reservations online. So made reservations over call with Central Bbq call center who told me that "there is no problem if you do the payment via Dineout app and later talked to Mr. Kailash Joshi (needs rigours sensitization training) and confirmed the bookings over call. But to be on safe side we booked it via app also just the timings were different. Other details remaining same. Later when we were seated at the restaurant. Service was pathetic beyond any justification. They were not only delayed in their responses but serving stale/rotten and burnt food. The tandoori mushrooms were burnt, paneer tikka was sour in taste, not properly marinated, chaap was again not marinated properly among other things. Had to mention this to one of the staff. Who sent the chef at our table. Who changed the stale Corn. The terrible night didn't end here, made more memorable by Mr. Anand Rawat (restaurant manager) most rude restaurant's manager i have come a crossed in a decade. He again needs rigours sensitization training plus hospitality lectures and how to behave with the guest coming to have their meals. The person has no sense of etiquettes what so ever. He and his team bunch of nincompoops made the Dineout payment combined with reservation done via call etc, issue so big that after every few minutes one person comes to our table and stated the same exact point. We requested atleast 3 of them before Mr. Anand Rawat's entry. Now Mr. Rawat also been explained the matter and requested the same. But at first his response was "how much discount you were getting via Dineout?" We said it's not much but we would like to do it via app. But he not only misbehaved even gone further saying "aap agar itna bologe toh mushkil ho jaega Dineout se payment Lena". As if he is doing any favour to us by accepting payment via app. Made it to the point where we have to leave the restaurant without the dinner. Kudos to Mr. Rawat and his exceptional below average team for making the night memorable!!! If you (the respective restaurants) have so much issues with accepting payments via Dineout app then why enroll yourself there?? Simply don't save everyone's time and energy.
I faced issue while making reservations online. So made reservations over call with Central Bbq call center who told me that "there is no problem if you do the payment via Dineout app and later talked to Mr. Kailash Joshi (needs rigours sensitization training) and confirmed the bookings over call. But to be on safe side we booked it via app also just the timings were different. Other details remaining same. Later when we were seated at the restaurant. Service was pathetic beyond any justification. They were not only delayed in their responses but serving stale/rotten and burnt food. The tandoori mushrooms were burnt, paneer tikka was sour in taste, not properly marinated, chaap was again not marinated properly among other things. Had to mention this to one of the staff. Who sent the chef at our table. Who changed the stale Corn. The terrible night didn't end here, made more memorable by Mr. Anand Rawat (restaurant manager) most rude restaurant's manager i have come a crossed in a decade. He again needs rigours sensitization training plus hospitality lectures and how to behave with the guest coming to have their meals. The person has no sense of etiquettes what so ever. He and his team bunch of nincompoops made the Dineout payment combined with reservation done via call etc, issue so big that after every few minutes one person comes to our table and stated the same exact point. We requested atleast 3 of them before Mr. Anand Rawat's entry. Now Mr. Rawat also been explained the matter and requested the same. But at first his response was "how much discount you were getting via Dineout?" We said it's not much but we would like to do it via app. But he not only misbehaved even gone further saying "aap agar itna bologe toh mushkil ho jaega Dineout se payment Lena". As if he is doing any favour to us by accepting payment via app. Made it to the point where we have to leave the restaurant without the dinner. Kudos to Mr. Rawat and his exceptional below average team for making the night memorable!!! If you (the respective restaurants) have so much issues with accepting payments via Dineout app then why enroll yourself there?? Simply don't save everyone's time and energy.
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Worst Experience
BBQ M3M IFC, Gurugram Horrible experience. Went with family and came out without having dinner. 15 minutes for the water to come and 1/2 hour not a single dish or staked items came. Not a single staff came to ask what we would like to have. Come on BBQ this wasn’t expected on a Monday night, spare Saturday or Sunday. Also, booked for Gurugram BBQ first and got booking from Model Town, Delhi BBQ booking. Every time I tapped on the location icon, it kept showing BBQ in Sector 58, Gurugram . We booked an Uber for that location and after a while we reached to a remote secluded area. When I called the restaurant they told it’s in Model Town. In the reservation section the location was redirecting to Gmaps in Sector 58.
Never ever going to BBQ again. Done with it.
Never ever going to BBQ again. Done with it.
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