Endless Looping Nightmare
This app is a nightmare. It is a luck if the draw if you’re able to open it and navigate it successfully. As someone who regularly troubleshoots digital and website anomalies, this is beyond frustrating.
I just went round after round of opening and closing, opening and closing, opening and closing, the app. This was after I would open the app, be automatically placed in my order history page with no navigation bar. I attempted multiple times and succeeded to escape the order history page by clicking links that took me beyond that page. However, after more link clicks as I searched my wishlists and then search for a book outside my wishlists, the app kicked me back to the order history page with no navigation bar. Again.
My last attempts to use this app (months ago, for multiple weeks in a row) I would receive a page that said that the app was down. I ignorantly thought the developers were improving the app but it’s worse than I’ve ever experienced in the last 4 years of having the app.
I just went round after round of opening and closing, opening and closing, opening and closing, the app. This was after I would open the app, be automatically placed in my order history page with no navigation bar. I attempted multiple times and succeeded to escape the order history page by clicking links that took me beyond that page. However, after more link clicks as I searched my wishlists and then search for a book outside my wishlists, the app kicked me back to the order history page with no navigation bar. Again.
My last attempts to use this app (months ago, for multiple weeks in a row) I would receive a page that said that the app was down. I ignorantly thought the developers were improving the app but it’s worse than I’ve ever experienced in the last 4 years of having the app.
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Response from developer
Thank you so much for taking the time to share your experience with our app! We understand how frustrating performance issues can be, and we truly appreciate your feedback. We’re committed to making continuous improvements so you can enjoy a smoother navigation experience.
Barnes a noble
This app is good but the search need to be faster
Please work on the Order History section of the app
While the old version of the app had its issues, the new version is less intuitive. My issues are mostly with the order history section of the app. In the old app, it would allow you to open an order and see when each item was expected to come. It also allowed you to track them. Now, in the new app, you can’t see anything about an expected delivery date for any items in the order. There’s a button to “track”, but it doesn’t work. I also wish the book covers were still shown in order history. For customers who order frequently and in large quantities, it can be a nice and easy way to double check what has been ordered already.
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Faster than before, but lost features
Searching and loading in the app is faster than it was before the major update, but we’ve lost some pretty helpful features. Filters and scrolling location reset when you return to the results, order history lacks actions (like being taken to the product’s page), and I really liked being able to see receipts in the app. Overall, one step forward and two steps back.
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Membership
Ability to put membership card in the Wallet would be helpful. My phone number never pulls up my number at the register. And logging into the app required looking up a code from my email all while at the register holding up the line.
