Buggy trash
Doesn’t work 98% of the time. The app pulls up but it’s just white pages.
Order History page is useless
PLEASE bring back the covers and release/shipping dates on the orders page. You can’t even click on the books you’ve ordered to open their description page anymore
Terrible…
So let me get this straight. You took an app that while not great, worked more often than not. Then paid people to make an app that is completely unusable. That’s crazy work. I truly wish that I was being hyperbolic here when I say the wishlists will not load, order history is inconsistent at best, and if you cant scroll through your inventory and look at any thing without being returned to the top of the list when you go back. Do better Barnes & Noble.
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Horrible slow, unusable
This app is borderline unusable. It was bad before but after the redesign it is nightmarishly slow and makes my phone start running hot. There’s no reason what’s basically a webpage should cause this in an app. Developers, please just rebuild this from scratch.
Wishlist doesn’t display
You can add items to your wishlist but the wishlist doesn’t display. The only way to see it is on the web.
Shipping Info Confusion
Love B&N! I’ve even enjoyed the cozy booky feeling the app somehow manages to deliver-however the past two weeks I have been trying to place an order and the notification before checkout saying “please wait-updating shipping” seems to remain active and this check-out can’t be clicked. I am curious if this is a bug issue(?)
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Wouldn’t recommend
So I ordered some books a while back. And I figured that it would take some time to ship because I ordered online right? But it’s been like almost a MONTH and I still have not gotten my books. Mind you, I spent a fairly good amount of money. I also can’t track the process at all. The app is extremely laggy and even right now I can’t sign into it. Don’t use this app and don’t even use the website. It’s better to just go in person or find another bookstore entirely 😭
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2026 app update is AWFUL
Please fix the order history section, I shouldn’t have to use the site when it used to work JUST FINE on the app.
Terrible app
So many bugs with the app. Certain features do not work. For example, I have 27 items in my wishlist but only 3 items show up. Also, you cannot track packages. When you hit the tracking button, it does nothing. I tried to add a preorder Blu-ray and no matter how many times I hit the preorder button it doesn’t add it to my cart. The app hasn’t been updated in over two months. Incredible.
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Awful! Can’t search audiobooks
You can get a LONG list of audiobooks, but you can’t search for any specific book or author. The built in search feature will let you search for a printed book. But you can’t search for audio books. If you look at your library, it takes you another app… the B&N Nook app, which most of the time is unresponsive. Pretty pathetic.
Update: To the developer’s response… I *have* the Nook app - that’s the other app that opens, as I said in my original review. It’s clunky and unresponsive. Overall, the B&N ecosystem is a poorly designed, badly implemented mess.
Update: To the developer’s response… I *have* the Nook app - that’s the other app that opens, as I said in my original review. It’s clunky and unresponsive. Overall, the B&N ecosystem is a poorly designed, badly implemented mess.
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Horrible App
This is honestly one of the worst apps I’ve ever used. Their website is no better. Barnes and Noble: Fire your developers and hire people that know what they are doing.
Painful after new update
It is physically painful to see how bad this app functions after the latest charges. I didn’t actually think it could get worse but somehow they managed it, lol. I’ve tried to check my cart out all day to no avail. It’s like they purposefully tried to make it as hard as possible to give them your money. I’m guessing they are losing out on tons of sales right now. Wow it’s so awful.
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I didn’t think they could make the app worse
I love how they redid the entire app and website and I hate it even more than I did before.
Update is horrible
I’m not sure what they did to update their app, but it is horrible now and not user friendly.
Terrible
Never lets me click the checkout button. I have to log into to main website instead to buy my item. It’s very glitchy
What happened?
The app has never been the most user-friendly. It's frustrating how behind the times B&N is with connecting in-store transactions and online transactions in the app. But now I can't even get the app to load. It just sits on the blue screen. When it does work, it's slow and clunky. Hopefully one day B&N will feel like it's in the 21st century.
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Performance Issues Like Crazy
Where to start. B&N stops you from ordering if you use a VPN. So I’m already hosed because my apartment complex uses a third party ISP. So I have to use the app disconnected from everything WiFi wise to order. But the search function also is awful. Especially for manga when you have to look for A single volume to then go to author or if you’re lucky part of series to see the rest. I’m not sure what the search algorithm looks like on the backend, but reminds me of the work my interns would’ve done with it being suboptimal. And then the app crashing like crazy constantly? Looks like poor QA and UX teams are either not there, and they’re getting the EA treatment of just having a single engineer tackle all of the issues.
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This app sucks
This app is so frustrating, it absolutely sucks. Nothing works, ever. Constant glitching. Navigation links don’t take you where you want to go. Can’t get to my cart to order books. It’s beyond annoying. You’d think for a company this size they’d have a better functioning app than this. But the fact that they’ve never had even a decent functioning app tells me this company simply does not care.
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Annoying
Terrible app is way to glitchy
Constant Crashes
After being down for over a month for maintenance and updates one would think that the app would be more convenient. Instead, it crashes while performing even the simplest of tasks, such as searching for a title or adding a book to cart. It’s overall incredibly frustrating to use and interact with. Furthermore, there are no longer in app recommendations based on either your past purchases or underneath books you are browsing. Somehow it’s significantly worse than it was earlier this year
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