App doesn’t seem to work correctly
Ever since yall closed down near where I live, can’t seems to have the app working anymore.
Rubbish
Would give zero stars if I could. Totally unreliable, laggy, buggy, useless.
bad before, even worse now
The app wasn’t the best prior to this update, but at least I could shop for ~15 minutes and browse my orders before the app crashed. now nothing in the app will even open, it will say “failed to load” or will just say “error” it’s also extremely frustrating that to sign in now you must verify through email- which takes forever. they need to add verification through phone number.
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Won’t load
I’m just stuck on the loading screen for all of eternity. Turns out the WiFi I was using had a blocker and Barnesandnoble.com domain was fully blocked, sorry.
Horrible App
I was hoping that the last update would have made the app better and less buggy, but nope, the app sucks more than ever. It loads very slowly and whenever I try to move items from my saved for later to my cart, the app fails to move the items. Very disappointed in the app.
horrible
who on god’s green earth approve anything that’s even remotely related to the new app update? it is genuinely unusable. cannot log in, cannot navigate anything, trying to click on a product & everything just reloads. was this new update coded with AI? because there’s no way that a real human being looked at this atrocity & said “yep looks good!”. i hate buying from amazon but this new app & website experience is forcing me to purchase from literally anywhere else with a functional site, because B&N no longer has that apparently
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Needs Fixes
Signing in is basically impossible as it keeps saying there’s no internet connection every time I enter my email so I close the app and when I reopen it and enter my email again it works and then it sends a verification code. My phone automatically gives the exact code in the digital keyboard recommendation bar so I click that and then it says there’s no internet connection and entering the code is useless because the app just randomly thinks there’s a loss of internet when I have normal, working internet as I am able to type this at this very moment.
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Broken
App doesnt work anymore
Nothing works!
This app crashes all the time. I have so much trouble using it. It takes forever to load. I can’t add things to wishlists. My wishlists constantly disappear. It’s hard to navigate and hard to search anything. When searching, it seems like I’m always accidentally looking at books I have no interest in because the page is sensitive. I’m always tapping on/picking books even when I know I didn’t tap on it. It’s difficult to scroll and just look. Then when I go back, even if I was halfway down the list, it takes me all the way back to the top. Barnes and Noble have made their app awful and difficult to use. Makes it hard to want to buy anything from them. They need to go back to the old app.
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Horrible
Barnes & Noble needs to do better when it comes to customer service and delivery. Waiting nearly three weeks for books to arrive is ridiculous, especially considering how expensive the books already are. For the prices they charge, you would expect much better shipping times and an overall smoother shopping experience.On top of that, the loyalty points system is frustrating because points seem to be held up instead of being made available when they should be. Customers spend their hard-earned money here, and the least we should expect is a reliable delivery process and a loyalty program that actually works as intended.Between the high book prices, extremely slow shipping, and issues with loyalty points, shopping here is becoming more frustrating than enjoyable. Barnes & Noble needs to improve its delivery times, be more transparent about loyalty points, and provide a better overall experience for its customers. Paying premium prices should come with better service
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A little buggy
Overall a great app and an excellent way to purchase from Barnes and Noble. The one thing that drives me nuts is there’s a notification that I cannot clear unless I delete the app and reload.
Premium membership doesn’t load
Can’t order from the app because my premium
Benefits don’t show up and there is no place to update it to premium.
Benefits don’t show up and there is no place to update it to premium.
Don’t understand
I don’t get why the stars are so low the whole time I’ve been using it , it has been great soo yeah probably old reviews
Update Made Functional Ability Worse
Constantly bumps you out of the app when searching for books or going to the cart with your books
B&N just cannot get it right
Even with the latest update, the app still has tons of bugs. For example, when placing an item in the cart, it gets stuck in updating cart without being able to check out.
Slow/Lacking features
Slow search. Took away ability to add membership card to digital wallet outside of the app.
It’s getting worse
I’m not one to leave reviews, but I’m hoping in doing so B&N app developers might rise to the challenge of fixing their app. I want to support Barnes and Nobel, but the closest store to me is a bit of a drive. So I enjoy the app for delivery. However, this app can’t even tell me what they reliably have in stock! I’ll add a book to my cart, go to checkout and THEN it tells me it’s “out of stock”— the gas lighting is real. It worked fine when I first downloaded it. Minor issues if any, but lately it’s been exponentially impractical. At the end of the day I’m just trying to buy some girly light novels, it really shouldn’t be this difficult.
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Awful
Terrible. You will pre order or purchase and it will cancel on their end. Unreliable for new releases and limited editions. They’ll let a large number of people purchase then randomly cancel. AWFUL customer service and zero accountability
Please fix the app
The old version was better, can’t track my orders like I use to. Even the website has issues. Please, I love my preorders 😭and I love finding those hard to find and ordering them.
Seriously didn’t know an app from a major retailer could be this bad
I am in shock how bad this app has been made. Whenever there is a hiccup or glitch (which is all the time) it immediately shows a bloated version of the website you can’t get out of. seriously revert back to the previous and try again
