Change it back
Whoever made the changes to the website and the app needs to be fired because what do you mean I need a security code every time I wanna login but can’t get a security code because there’s an issue. Never had an issue with the website or app before leave things alone.
Can’t log in
Ever since they updated the app, I can’t log in. Put in the code sent to email and it just says “please enter the correct code”
Update: went to try it another day and it showed me already logged in, so I guess no issues of now.
Update: went to try it another day and it showed me already logged in, so I guess no issues of now.
Junk
Probably the worst UX I’ve came across in some time. When setting filters, why would you remove them when going back a page? Immediately uninstalled.
Unusable
It doesn’t work. It was working just fine before. Why did you mess with it? Everything is worse. This app has become almost completely unusable. It is too difficult to browse books on the app. It’s frustrating and needs fixed.
Worse than the previous version
I’m not sure what was done to this app, but the updated version is worse than the previous one. Titles disappear and reappear from wishlists, requests for titles to be held for pickup don’t seem to be getting through to my local store as I don’t receive any emails that my order is ready. Hopefully this issues get fixed soon.
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Constant app problems
This app does not work…
Add a delete wishlist option in the app!!!
I personally love Barnes and Nobles. I get my books from their store all the time. Their app has gotten a lot better but there’s still one thing I think they need to add. An option to delete wishlists. As someone that has multiple wishlists because of series, I would like to be able to directly delete that wishlist from the app when I no longer need it, instead of having to log in from a browser to be able to delete that wishlist.
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Filters Reset
Filters reset every time I select a book. Such a frustrating experience.
UPDATE (6/24/26) WORSE!! Could be such an awesome app
They somehow made this app WORSE. When I review my purchase orders, I can’t look up the tracking info. I can’t click on the books to verify which edition I got and the whole book title is cutoff.
Scrolling is also a pain! Who would have thought scrolling down would be such a hassle. It’ll go slow, too fast, or it’ll accidentally assume I want to click on a book. I’m just clueless how THIS version took so long to be so much harder to use.
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I’m so disappointed in this app. First it wouldn’t let me log in, I checked my password, username, cookies, etc….it would just loop around and keep asking me to sign in. Once that got fixed I was able to log in ONCE and now when I pull it up it’s just a dark brown screen with “Barnes & Noble” and doesn’t go anywhere. I deleted and restarted it any nothing.
And it’s disappointing that if I pull up a book there’s no suggestion to “books like this” or if it’s a series, have the series as suggestions at the bottom. It’s hard to search for something too. Unless the title or author is EXACTLY correct, you can’t find anything. It doesn’t pull up the closest to what you typed…it’s either random stuff or nothing at all. And then there’s difference to my orders. My pre-orders are labeled as back-ordered. They’re not the same thing so I freaked out and had to call to make sure all 10-15 of my pre-order books would be shipped and arrive on time. They staff was helpful and said yes and that they’ve gotten several calls about that. And if you pull up Barnes and noble in a search engine they’re not the same. It’s sad that using a search engine or computer is WAY easier than this app. I love B&N and have been a member for a couple years now. I’ll always try to support them but this app gives off vibes like they just wanted to have an app like everyone else but don’t really care to make it worth anyones time.
Scrolling is also a pain! Who would have thought scrolling down would be such a hassle. It’ll go slow, too fast, or it’ll accidentally assume I want to click on a book. I’m just clueless how THIS version took so long to be so much harder to use.
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I’m so disappointed in this app. First it wouldn’t let me log in, I checked my password, username, cookies, etc….it would just loop around and keep asking me to sign in. Once that got fixed I was able to log in ONCE and now when I pull it up it’s just a dark brown screen with “Barnes & Noble” and doesn’t go anywhere. I deleted and restarted it any nothing.
And it’s disappointing that if I pull up a book there’s no suggestion to “books like this” or if it’s a series, have the series as suggestions at the bottom. It’s hard to search for something too. Unless the title or author is EXACTLY correct, you can’t find anything. It doesn’t pull up the closest to what you typed…it’s either random stuff or nothing at all. And then there’s difference to my orders. My pre-orders are labeled as back-ordered. They’re not the same thing so I freaked out and had to call to make sure all 10-15 of my pre-order books would be shipped and arrive on time. They staff was helpful and said yes and that they’ve gotten several calls about that. And if you pull up Barnes and noble in a search engine they’re not the same. It’s sad that using a search engine or computer is WAY easier than this app. I love B&N and have been a member for a couple years now. I’ll always try to support them but this app gives off vibes like they just wanted to have an app like everyone else but don’t really care to make it worth anyones time.
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WTF
I don’t know what they’ve done but the app is worse then before! I hate using shop to checkout. I was ordering books & it excited checkout when I minimized the app & wouldn’t let me use my rewards & removed my discount code. I had to go to an entirely different device to place my order on the website. The app wasn’t very reliable before but now it’s down right horrific. Just use the webpage. And I’ve always disliked that they’ve deleted orders over 14 months old. I preorder a lot of books & since it doesn’t say if I’ve already purchased the book on the books page I check my orders but can’t with that stupidity. They really need to find better management/ownership
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Fire Whoever Is In Charge of This.
The app is and has always been painful and junk, new one is no better. I’m never shopping here again from it. Every other retailer can handle this.
Poor, apparently not tested before launch
One if the poorest apps seemingly designed by children with minimal computer skills. Items do not show up when searched, yet appear on the website. Slow response times, unrelated items shown for searches, issue with ordering. Stick to using website and stay away from this poorly designed app.
Unable to login
Since the update, any time I go to log in to my account I get a spinning screen that goes nowhere
Big update makes app unusable
I updated the app in the past couple of weeks. Although there was some lagging before and the occasional issue signing into my account, I regularly used the app for browsing and purchasing. Even while I was in a physical store I would use it to check availability. With the new update I can do NOTHING. If I can get to a log in page, I can only view my orders but have to “log out” to return to the store front? At one point I could search for a book, but then, if I tried to click a book or add it to my wishlist, the app would bump me back to the top of the search results. The navigational buttons disappear and are not intuitive. Honestly, this update made my life worse.
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What has happened??
The new app has so many issues, my preorders don’t show up. My payment methods don’t show up. It’s so slow. There’s no direct link to signed books anymore. Please fix your app.
New search sucks
the search is almost unusable, it shows way too many irrelevant results and seems to be slower than before as well
Search results are buggy
Whenever I filter search results and scroll, the app automatically goes back to the original page when I click on a listing. So, I have to start the search and filter process all over again.
Updates suck
App used to work fine. The updates are making it impossible
New update
The new update sucks. it’s slow, got rid of everything in my cart/save for later, and won’t let me apply stamps when checking out
Horrible since the change
Since the changes done in June 2026, it doesn’t work and is so full of glitches. I can’t even get a single book added to my cart and preordered. Ridiculous. Why would you change something that worked fine?? So disappointed.
