Endless Looping Nightmare
This app is a nightmare. It is a luck if the draw if you’re able to open it and navigate it successfully. As someone who regularly troubleshoots digital and website anomalies, this is beyond frustrating.
I just went round after round of opening and closing, opening and closing, opening and closing, the app. This was after I would open the app, be automatically placed in my order history page with no navigation bar. I attempted multiple times and succeeded to escape the order history page by clicking links that took me beyond that page. However, after more link clicks as I searched my wishlists and then search for a book outside my wishlists, the app kicked me back to the order history page with no navigation bar. Again.
My last attempts to use this app (months ago, for multiple weeks in a row) I would receive a page that said that the app was down. I ignorantly thought the developers were improving the app but it’s worse than I’ve ever experienced in the last 4 years of having the app.
I just went round after round of opening and closing, opening and closing, opening and closing, the app. This was after I would open the app, be automatically placed in my order history page with no navigation bar. I attempted multiple times and succeeded to escape the order history page by clicking links that took me beyond that page. However, after more link clicks as I searched my wishlists and then search for a book outside my wishlists, the app kicked me back to the order history page with no navigation bar. Again.
My last attempts to use this app (months ago, for multiple weeks in a row) I would receive a page that said that the app was down. I ignorantly thought the developers were improving the app but it’s worse than I’ve ever experienced in the last 4 years of having the app.
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Response from developer
Thank you so much for taking the time to share your experience with our app! We understand how frustrating performance issues can be, and we truly appreciate your feedback. We’re committed to making continuous improvements so you can enjoy a smoother navigation experience.
Barnes a noble
This app is good but the search need to be faster
Please work on the Order History section of the app
While the old version of the app had its issues, the new version is less intuitive. My issues are mostly with the order history section of the app. In the old app, it would allow you to open an order and see when each item was expected to come. It also allowed you to track them. Now, in the new app, you can’t see anything about an expected delivery date for any items in the order. There’s a button to “track”, but it doesn’t work. I also wish the book covers were still shown in order history. For customers who order frequently and in large quantities, it can be a nice and easy way to double check what has been ordered already.
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Faster than before, but lost features
Searching and loading in the app is faster than it was before the major update, but we’ve lost some pretty helpful features. Filters and scrolling location reset when you return to the results, order history lacks actions (like being taken to the product’s page), and I really liked being able to see receipts in the app. Overall, one step forward and two steps back.
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Membership
Ability to put membership card in the Wallet would be helpful. My phone number never pulls up my number at the register. And logging into the app required looking up a code from my email all while at the register holding up the line.
Terrible
Why is it so hard for Barnes to create a user friendly website or app? The new app/updates have not helped the user experience at all. I want to browse and shop B&N over other retailers but they’re making it really difficult.
Listen…
listen I love your store and buy all my books from you guys, but PLEASE get a better app. also why am I having to sign in every single time?
Fix this!
Can’t check out. Slow and laggy. Worst app ever. Pointless to even have
App is Useless. The prior was 1000x better
Yesterday, I updated to the new app. It states that e-books cannot be downloaded from there. My prior cart (with e-books) was not there after I had logged in and it recognized me. I had to go to the website to see the full details of my account. This was August 31, 2026 so maybe there was a glitch or maybe there is some short sighted rationale for the change but it makes the experience horribly user unfirendly. In the response, the developer confirmed that this feature no longer exists and stated to hit the purchase on Barnes and Noble. That feature also did not work on the 31st. It has since worked infrequently. What was not addressed in the developer’s response was as to why the features for e-books that was there and made things simple for the consumer were not incorporated in the new app. I also agree with the others that it is very slow.
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Response from developer
We're sorry for any inconvenience. Currently, in-app shopping for digital content is unavailable in both the B&N App and NOOK App. Simply select 'Buy on Barnes & Noble' on the eBook product pages to be directed to the website to make your purchase. You would need to download the NOOK App for iOS to read your eBooks.
Doesn’t work. Actual garbage
You’d think a multi-billion dollar corporation that overcharges for its products could afford to hire a decent app developer rather than continuing to disappoint their customers. Fix your piece of garbage app. Every time I can’t log in and easily find what I’m looking for, you lose a sale to a competitor. I will not be using the website, as suggested by your staff. I have the app for a reason and that’s ease of access. You’ve made it beyond difficult. Keep it up and soon I’ll just cancel my whole membership altogether.
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Needs work!
the barcode scanner is a hot mess, meaning sometimes it detects a barcode and others you have to keep closing the app over and over again until it works. For a big retailer this is amateur hour at its best. 🙄
Orders Section Is Completely Useless!
The new update has completely rendered the Orders section useless. Nothing loads, including my current orders and preorders. I now have to log into Barnes & Noble through a web browser on my phone just to view orders that should be easily accessible within the app.
As someone who frequently preorders books, being able to quickly view and keep track of upcoming orders was one of the main reasons I used the app. The previous version handled this significantly better. Please fix the Orders section and bring back a functional, easy-to-view preorder list.
As someone who frequently preorders books, being able to quickly view and keep track of upcoming orders was one of the main reasons I used the app. The previous version handled this significantly better. Please fix the Orders section and bring back a functional, easy-to-view preorder list.
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Disappointed
the apps layout is not the problem. i actually very much like how the app is set up. but its so incredibly slow and glitchy all the time. i know its not my internet or phone. because it happens all the time and ive used it on many devices and seen other peoples reviews say the same things. it would be lovely if the app was created with more care and ran better
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Horrifying updates
The recent update has completely ruined the app. The screen is always stuck on the beginning and it refuses to allow you to browse other books or even check out.
App is trash
I love B&N, but this app is absolutely trash. You can’t search for anything without is constantly refreshing.
And something to your Wish List? The section you’re on automatically refreshes and wipes out your search settings. It’s ridiculous. I’m not even going to a different section of the app. It refreshes even with the Wish List popup.
Something with the settings. For example, I search for Blu-ray and 4K in alphabetical order. Why are those settings wiped out any time I add something to the Wish List?
I’ve literally been pulling away from Amazon to support B&N again because the stores have been getting better over the last few years.
Stop telling people to force close the app.
Stop telling people to clear the cache.
Stop telling people to turn their WiFi on and off.
Stop telling people to uninstall and reinstall the app.
Stop telling people to restart their phones.
Stop telling people to close other apps.
Stop telling people to empty our carts and put everything back in.
You’re a billion dollar company.
Hire REAL developers.
Quit using AI to write your code.
FIX YOUR APP.
And something to your Wish List? The section you’re on automatically refreshes and wipes out your search settings. It’s ridiculous. I’m not even going to a different section of the app. It refreshes even with the Wish List popup.
Something with the settings. For example, I search for Blu-ray and 4K in alphabetical order. Why are those settings wiped out any time I add something to the Wish List?
I’ve literally been pulling away from Amazon to support B&N again because the stores have been getting better over the last few years.
Stop telling people to force close the app.
Stop telling people to clear the cache.
Stop telling people to turn their WiFi on and off.
Stop telling people to uninstall and reinstall the app.
Stop telling people to restart their phones.
Stop telling people to close other apps.
Stop telling people to empty our carts and put everything back in.
You’re a billion dollar company.
Hire REAL developers.
Quit using AI to write your code.
FIX YOUR APP.
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The new updated app
It’s even worst that the previous app and that’s not saying much. You are just going to have to use the website for most everything anyways so don’t bother wasting phone storage on this worth piece of horse excrement—honestly horse manure is more useful and reliable than this hellish app.
Updated app is terrible
The new app is frustrating and useless. So disappointing.
App no longer works
Whatever has happened to this app has made it totally useless to me. I have to re-sign in every time I try to use it. In other words I have to reload my address and all billing information. The app is now a complete waste of time.
Stuck on updating shipping
It won’t let you buy anything because it is stuck on updating shipping. It has been this way since their most recent update!
Disgraceful that a company this large has an app this bad
Good thing they changed the whole aesthetic appearance of the app and didn’t fix and single one of the infinite technical problems!
