BART (Official) User Reviews

BART (Official)
BART (Official)
San Francisco Bay Area Rapid Transit District

Customer Experience

Positive experience28.8% of reviews
Neutral9.1% of reviews
Negative experience62.0% of reviews

~ Based on 208 written reviews from the US App Store.

What users say

Is BART (Official) Safe?

BART (Official) appears safe based on user ratings. AppsHunter Safety Score for BART (Official) is 92/100.

This assessment is based on 25,776 user ratings, with an App Store average of 4.6/5.

Safety Analysis

91.1% of ratings point to a safe experience
2.9% of ratings suggest some concerns
6.1% of ratings point to a risky experience

~ Based on 21,736 App Store ratings for BART (Official).

Is BART (Official) Legit?

BART (Official) appears to be a legitimate app. AppsHunter Legitimacy Score for BART (Official) is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Parking reservations are a little broken

I'm using iOS

1. Start a multi-day parking reservation
2. Pick a station and pick dates
3. Switch apps to check your calendar to make sure the dates are right
4. Switch back. All your progress has been cleared!

I really like it!

Precise schedule, easy to pay for parking, don’t need to use parking machines at stations and waste time on putting in all data

Fav

The apps need to have better view of 2-3 stations in one page. I choose few stations as favorite but the next day it is back to only one station on my list. It did not save my option.

Worst public transit service

Delays delays delays. Gross disgusting stations, escalators offline everywhere. All this and it is super expensive to ride this garbage system. Fares always going up, but what are the costs associated with 20 year old trains and tracks tha have not been upgraded in decades

my experience

when I first started riding

Review

Great App! I use it daily for my work commute.

时间表

我是每天都要搭地铁🚇上下班的,是你们公司的拥护支持者,但我个人认为,最好安排通勤时间合理(尤其星期日),我一早回到公司几乎都迟点打卡。第一班车应该提前一些,谢谢,希望公司的业绩越来越好!世界不断进步和发展,希望公司也能向前发展,为人民服务!

Not understandable

Many of the station entrances on Market Street are locked at some time during the night. This app sends you to those stations but you can’t enter. Useless. I missed my train.

A bit confusing

Paying for parking takes steps to ensure that you have the right station pass etc. but this ap is quick to take your payment. Safeguards should be put in place.

Great

Sonia kicked me off from silicon valley on June 2nd Sonia said I cannot keep you anymore as Ishaan has his grade 12 crushal teacher told me that he has to come to the school his grades are low

Delays & dirt

BART has to be the single most inefficient and inept subway system I have been a passenger on. I a world traveler and the filth at SF stations is shocking, the inefficient seating configuration on trains is ridiculous and the frequent delays all contribute to my one star review. I have been riding BART since the 1970’s. The fact BART can balance a budget is more evidence of a tone from the top problem that trickles down to every corner of this horribly run system. The potential is there, it has always existed it’s way overdue for executive management to DO BETTER!
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Customer Service

The app was very easy to use and Customer Service was excellent

I love this app

Use it every day

Compare to other Transit System Maps

This app is a sad comparison to that of the world's best, the map and app for the London Metro.

Stopped working on Mac with v1.20.0035

The BART (Official) app used to work on my Mac. Now after updating to version 1.20.0035 it gives this error:

"Security Alert”
"This device appears to be jailbroken.”
"The app cannot run for security reasons."

Of course my Mac is not “jailbroken,” it’s a Mac, you can run any software you want on your own Mac by design.

Please fix the app to work on Macs again!

(Even if someone installed the BART app on a jailbroken iPhone, so what?)
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Does what it needs to do

And nothing else

Clipper for parking

Customer should be able to use their clipper card to pay for parking. It was a huge inconvenience this morning to find out I needed to have my debit card on me which I don’t carry on public transportation.

Authentication workflow sucks

App has to exit to website for authentication. Sucks

Not user friendly

I can’t figure out ETA to target station.
Can’t find Great America station.

Trip planner does not allow you to choose stations on iPhone

The app tries for an instant to pop up the list of stations, but it disappears immediately. Cannot plan a trip.