Instead of goods delivered refund the money why
Why it happened often. Most of the products out of stock. Y
Thanks BB Daily
My experience with BB daily is great.
Delivery of products
The delivery is irregular in recent times. U have not given option in help to inform our grievances except to identify Ur options, some times Ut organisation is not understanding our grievances. For example to day total delivery of milk is not received, there is no option to inform, but there is one option to identify i.e., ALL/FEW Product is not delivered, when I identified it, no correct information is provided, but Ur organisation has stated that, refund is made for one product, and not informed about supply of products. Pl. set the system to inform our grievances. Arrange to deliver today products or otherwise inform to fetch the products locally as time is moving & we won’t get locally. Pl. respond quickly.
Show more
Not working in Apple iPad
Not working in Apple iPad
Worst
Very pathetic app and service culture by bbdaily. I took their subscription for daily milk and their delivery guy kept marking as delivered without actually delivering and when i reached to their customer helpdeak again and again for refund they declined .
Issue with the app
Multiple times I noticed that my daily subscription are not paused when I did them. I thought it might be a mistake from my end and ignored. However, day before yesterday I paused the subscription for two days. Yesterday multiple times I checked for confirmation of pausing the subscription today (it was showing as paused and asking me to resume pausing whenever I checked) but today products were delivered. Customer support did not help as according to them it was paused for one day only instead of two days. They are not even ready to consider the possibility of bug in the app. Worst service. Note: they have asked me to check for the pause notification that I have received from them but there is no such notification I have received from them for any of the dates
Show more
Superb and easy
Easy to order or refund . Service is excellent
Response from developer
We cherish having such positivity and support from our customers.
Poor customer service, frequent operational and technical issues
I have a subscription for milk and frequently I face an issue where either the complete or partial order is not delivered and every time I receive a standard response from customer support that there was an operational issue and it will be escalated. However, nothing is fixed and these issues keep on happening. Also, I was told by customer service that my account is not registered which is funny considering the fact that I have a subscription from my account which turned out to be a technical issue at their end. The customer service is not at all interested in understanding the customer’s issue and resolving it. They just always provide standard response and close the chat without even asking the customer if the query is resolved or not. Overall really bad experience with bbdaily so far.
Show more
Worst and horrible delivery system and customer service
It was the worst decision of my life to add the amount in the bbdaily wallet. Every other morning i have to ask to customer care for refund for that days delivery. When i ask them to close the account and transfer the wallet amount to orig account they say you will get a confirmation call sometime in 2 days. Which you dont receive and automatically the request gets cancelled. 50% of the times they mark the product delivered but its not. That means every other delivery i have to go ask them for refund and then go out and buy milk. I’d rather just go out and buy. Instead of going through so much pain. This is the most horrible and disgusting app i have ever come through. And i used country delight as well. They have a plan. The deliveries were on time. They take a pic of delivery. Bbdaily you disgust me.
Show more
Wrong items every time
We have been using this app on behest of a customer service executive who came upto the door and insisted to install and use the app services. Except for the first time, every order either has missing items or wrong items with quantity lesser than ordered and hence i end up paying more. The app services are utter waste , need help section is not helpful at all, i have been waiting for it ti open from past 1hour, it is still loading. I recharged my wallet now i m regretting, once the wallet money is exhausted i m uninstalling it. Before serving people hire some staff with common sesnse who can understand what is being ordered and prepare it accordingly. And also a good IT team to look after the app, which is at present total crap when it comes to accessing help. The person who requested to install app and assured will be available for any help is disconnecting my calls. Worst service would give minus if there was an option.
Show more
Extremely Disappointing Experience
I must say, this application has been nothing short of a nightmare. To start with, the lack of customer support is astonishing. When issues arise, there's no one to turn to for assistance, leaving customers stranded and frustrated. One of the most glaring problems is the absence of essential features like liveries. It's astonishing how such a basic functionality can be missing. It's akin to ordering a car without wheels! Moreover, the app's performance is abysmal. It frequently fails to function correctly, often displaying bizarre messages like "no data found" when searching for common items like milk. This level of unreliability is unacceptable. Perhaps the most infuriating aspect is the app's failure to inform users about product availability. You're left in the dark, and only find out whether something is out of stock the next morning when it's too late. This lack of transparency is inexcusable. In summary, this application deserves nothing more than a zero-star rating. It's plagued by problems ranging from basic missing features to a complete lack of customer support. It's a frustrating and unreliable experience that I would strongly discourage anyone from enduring.
Show more
Not satisfied
This app mainly is intended for daily deliveries. But it doesn’t stand up to its promise. Almost most of the times deliveries are delayed or it’s not delivered. I receive messages in the morning saying that delivery is delayed by an hour. Everyday you cannot get up and keep tracking things in the app if it will be delivered or not. Even if you contact customer support at least you will have to explain more than 2 times to more than one customer support as after some time the customer support doesn’t reply and you will need to start a new session where new guy comes in and again you will have to explain the problem. By that time only it will be already late. The experience is worst and customer support also doesn’t help most of the times. Even local apps sometimes perform better in this logistics platform.
Show more
Cheating Customers blatantly
BB DAILY guy came at my doorstep and he said that every fourth product would be free. I thought the scheme sounded good. I subscribed to it.
The first subscription was for 4 packets of milk. The first day I forgot to delete the subscription so they delivered me 4 packets again which I never required . So I deleted my subscription of 4 packets of milk hoping that those will not be delivered again .
Next morning again I had 4 packets of milk delivered at my doorstep and since we are not really milk drinkers my fridge is full with milk packets !
I called and complained and the guy at the other end says that I should have deleted the subscription before 10pm ! They had never told us this fact . Cheaters to say the least ! They are just wasting everyone’s money .
Since I have already subscribed for ₹1000, I will have to finish off my subscription cos these cheaters I know will never refund any money .
Big basket , soon your basket will be empty if you continue exploiting and cheating customers! Watch my word !
They ask u to pay
They expect you to change orders everyday in app
Even if you do they don’t change the order
They continue delivering the same amount and put the blame on u
Watch out!!
How can anyone’s conscience allow to cheat others
The first subscription was for 4 packets of milk. The first day I forgot to delete the subscription so they delivered me 4 packets again which I never required . So I deleted my subscription of 4 packets of milk hoping that those will not be delivered again .
Next morning again I had 4 packets of milk delivered at my doorstep and since we are not really milk drinkers my fridge is full with milk packets !
I called and complained and the guy at the other end says that I should have deleted the subscription before 10pm ! They had never told us this fact . Cheaters to say the least ! They are just wasting everyone’s money .
Since I have already subscribed for ₹1000, I will have to finish off my subscription cos these cheaters I know will never refund any money .
Big basket , soon your basket will be empty if you continue exploiting and cheating customers! Watch my word !
They ask u to pay
They expect you to change orders everyday in app
Even if you do they don’t change the order
They continue delivering the same amount and put the blame on u
Watch out!!
How can anyone’s conscience allow to cheat others
Show more
Inconsistent & unreliable
I have been using BB Daily for a year and a half. It started out with freebies to lure customers post which they added a Re 4 delivery charge for milk. So it’s 44 rupees for a litre of milk every morning. They say add a grocery item to make it free delivery. The irony!
On days when I order items besides just milk, I have no guarantee that it will be delivered. The app says item delivered, but it isn’t! I make at least three calls a week to complain of the same. Why take an order if you don’t have the item in stock!!! Recently, I had ordered a cake mix for a family member’s birthday. And guess what? It wasn’t delivered! And Rs 325 deducted from my order because as usual it said delivered but wasn’t!
Faces the same issue today with veggies. Verdict? Unreliable and inconsistent with big promises.
On days when I order items besides just milk, I have no guarantee that it will be delivered. The app says item delivered, but it isn’t! I make at least three calls a week to complain of the same. Why take an order if you don’t have the item in stock!!! Recently, I had ordered a cake mix for a family member’s birthday. And guess what? It wasn’t delivered! And Rs 325 deducted from my order because as usual it said delivered but wasn’t!
Faces the same issue today with veggies. Verdict? Unreliable and inconsistent with big promises.
Show more
Not satisfactory
Sir,
The home page is not available for the past three days
But the orders wallet and complaint side is ok
I mentioned this yesterday told me to send a snap.
I don’t know how to snap it while writing
In spite of that I sent a snap.
So far it is not rectified
So what to do
God bless you all
Have a good day.
Mrs. Prema Sampath Kumar
The home page is not available for the past three days
But the orders wallet and complaint side is ok
I mentioned this yesterday told me to send a snap.
I don’t know how to snap it while writing
In spite of that I sent a snap.
So far it is not rectified
So what to do
God bless you all
Have a good day.
Mrs. Prema Sampath Kumar
Show more
Fraud App
I downloaded the app upon the request of a service personnel in chennai. I was told to place few items on daily subscriptions and these items would be every 6th day free of cost delivered. I added milk for the same and placed few vegetable orders for delivery. The next morning I dint receive milk and 4 items were shown to be delivered in app and couple of items were shown as already delivered. But I had more than 4 items missing from the delivered list. I went back to raise a complaint , as usual the app hangs and we can’t use the help option or contact us option.. I tried multiple times nothing worked. Now yesterday I was asked to load 1000/- now my wallet balance is 99/-
My money is gone , my items are missing, my order is not fully delivered, I can’t raise a complaint either, and the service personnel has not left me his details either. Please don’t download this app. Fraud app .
I would not even give a star.
My money is gone , my items are missing, my order is not fully delivered, I can’t raise a complaint either, and the service personnel has not left me his details either. Please don’t download this app. Fraud app .
I would not even give a star.
Show more
App is not working
For any location of Pune it say not serviceable to this location in the map.
Good service
Using bb daily for more than 6 months now. Excellent service, very very happy.
Customer service not good at all.
I raised IT issue several time that in subscription page no active subscription is showing from so many days. And therefore I am not able to modify my subscription.
Whenever I raised the complaint they said send the screenshot and we have escalated the issue. It has been over a month now but no resolution provided.
Also I raised complaint that for milk delivery they send small 7-8 year boys and they always do mistakes in delivery. Sometimes throw packets outside and therefore packets rupture and milk spills all over the floor outside the gate. Sometimes they deliver less packets. Sometimes not at all delivers. For this also they say we have escalated the issue.
Every time BBDAILY customer service says they have escalated the issue but nothing is improving.
I have to think about some other options now.
Whenever I raised the complaint they said send the screenshot and we have escalated the issue. It has been over a month now but no resolution provided.
Also I raised complaint that for milk delivery they send small 7-8 year boys and they always do mistakes in delivery. Sometimes throw packets outside and therefore packets rupture and milk spills all over the floor outside the gate. Sometimes they deliver less packets. Sometimes not at all delivers. For this also they say we have escalated the issue.
Every time BBDAILY customer service says they have escalated the issue but nothing is improving.
I have to think about some other options now.
Show more
Horribly maintained, Subscription screen stops working randomly
Identified that suddenly your list of subscriptions don’t appear any more and you need to contact Helpdesk to modify, pause or cancel it. What a pain!
