Nicholle Kennedy
Tracey is amazing and this was my first visit with her. Love her already
Does not read correctly
The app is fine with communication with your dietitian, however it does not scan correctly, it does not log the meal correctly when you trying to place a meal. It reads food wrong, example, you put whopper from Burger King in and it will say Whoopers the candy. Not hamburger. Try correcting it and you can not, you have to delete the entire meal and start over. I currently and have been using Myfittnesspal and it works way better. The AI is not programed very smart
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Response from developer
Hi, thank you for sharing your feedback. I'm sorry you've had a frustrating experience with meal logging and food recognition. We'd love the chance to learn more and improve your experience. Please reach out to me directly at abbie@berrystreet.co so we can better understand what's happening and continue improving the app.
Great program
I enjoyed my attempt and my dietitian was great. However I feel like with my change in life it’s harder for me to commit to certain changes.
The new update sucks
I don’t know how to log my food anymore and the photo and search function are completely gone and when I try to write what I ate in the journal it won’t let me submit it. This is so frustrating because I got very straight strictly so I had an app to log my food and count the calories for me.
Love this app
I was skeptical in the beginning. Really easy to use and keep trap. Highly recommend!
Go to care for nutrition
I’ve been using Berry Street Nutrition Therapy for a year now. Prior to making my first appointment I had no clue what I needed to be eating for a healthier lifestyle. I needed to change my life around and that is exactly what my Registered Dietitian, Kirsten, did for me.
We meet at least 2 times a month. Medical Drs. just say eat less, exercise more as a way to get healthy. No sir that is not what we need to do to get healthy. Get healthy is a long term change and my RD has me on the right plan! If something doesn’t work, we work to figure out a next step. I love the app, too. It allows me to be in contact as needed.
We meet at least 2 times a month. Medical Drs. just say eat less, exercise more as a way to get healthy. No sir that is not what we need to do to get healthy. Get healthy is a long term change and my RD has me on the right plan! If something doesn’t work, we work to figure out a next step. I love the app, too. It allows me to be in contact as needed.
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terrible app, terrible customer service…run do not use this service.
Absolutely terrible experience, terrible customer service and even worse business practices. I booked a nutritionist through them. For a time things were great, I worked with my nutritionist for a period of months with fairly limited issues. Their nutrition app was terrible but I digress that alone would not be grounds for a poor review. After a while my nutritionist just wasn't really putting their best foot forward. Told me they would do some research and follow up. Never really followed up on issues. I decided to use the "find new nutritionist" feature. Once I did I was setup with another one that I don't even believe was a real human. I attended 2 scheduled meetings and the provider was a no show both times. I reached out to customer support to let them know that my provider continued to miss appointments. I attempted on two separate occasions to message my provider through the Berry Street platform and still recieved no communication what so ever. After reaching out to customer support I was informed I could be set up with another dietician. I did not feel like wasting my time with this platform anymore. I kindly asked them to cancel my plan. They proceeded to bill me 75$ for not showing up to an appointment I was actively sitting in. I reached back out upset that they charged me and was told it would be refunded and my account was canceled. Less than 24 hours later they bill me another 75$ after being told my account was canceled. Stay away, massive headache and now a business with poor business practices has my health info on file.
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LOVE!
Love that it’s covered by my insurance! Best step I’ve taken towards a healthier life so far!
App glitches
My dietician is phenomenal, the app itself needs work. Constant glitches where I’m unable to log my meals and the AI features could be better. I try to log a meal and will have all macros shown in the picture when using the camera feature and it still makes up numbers.
Quality care
Excellent consult with dietitian as I began health journey. Unfortunately can’t continue service due to insurance. Recommend consulting with insurance before dietitian appt.
Need a better app
This app and the AI features are very low quality and I hate working with it
I like my nutritionist but hate this app not user friendly
I like my nutritionist but hate this app not user friendly
Great Program, but the app doesn’t work!
Great Program, but the app doesn’t work!
I can’t record any meals, unless I delete the app and reinstall it every time. Bummer!
My dietitian is amazing, and I will keep working with her. Maybe the app start to work eventually.
I can’t record any meals, unless I delete the app and reinstall it every time. Bummer!
My dietitian is amazing, and I will keep working with her. Maybe the app start to work eventually.
My Journey
I really glad I joined Berry St . I was currently in MIDI . The first meeting I had at Berry street was more informative and has continued to be informative. My Dietitian Dawn is amazing
AI is Crazy!
The app is very thorough once you find all the nooks and crannies, easy to use. AI is crazy, but funny!
Scam
They rescheduled my supposed appointment and after that charged me for no show in their rescheduled appointments. $75?! That’s crazy, that’s a real scam
Worst Customer Service
I had my first session and I was very excited, but when I clicked the link, it said that the meeting had ended. I get an email after I complained saying that my insurance was not accepted. I know that that cannot be the case because I have Blue Cross Blue Shield.
Check carefully
It told me 4 Saltines were over 600 calories! Would be better if it allowed you to search under favorites or at least alphabetize them. Overall it has helped me see my eating patterns and improve.
Teonna
Teonna was very instrumental in helping me change some of my eating habits! I am forever greatful!
Perhaps More Robust in the Future
While I’m an absolute fan of the platform and program so far, I’m disappointed that the app integrations don’t hold. When I learned that BerryStreet would take my LoseIt entries so that they’d be visible by my coach, I was hooked! Who wants to enter food logs multiple times for each meal? However, I have to reset the integration multiple times a week because somehow, it stops syncing and pulling LoseIt data. It’s an inconvenience. If you’ve been a consistent logger who desires accuracy, for any period of time, this will be a challenge.
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Buggy but useful
Initially an annoying experience it very useful once you figure out the “quirks”
