Frustration often outweighs convenience.
When it works, great, but when it doesn’t (which is often), the failure of these tank-like bikes grinds the gears. There can be a bank of 15 bikes and not a single one works, despite the app saying 5 available. So you can’t plan around anything the app says. Bad tech, bad bikes, bad times, bad Beryl. *Updated my review to 3 stars, because when it works, it’s better Beryl. But please sort out all the busted bikes.
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Never loads
Never rely on the all to work when you need it to. It’ll be work
Unreliable
I can’t even count the amount of time when there are no bikes in bays, or bikes are unable to unlock. Poor customer support. Sometimes I couldn’t successfully lock as the app was not connecting to the bike.
Disappointed
No bikes ever available.
Good but be careful
Generally good service, been using them for years, spent thousands but unfortunately due to a mistake I made when I was younger where I tried to use someone other than mine’s ID to unlock a scooter, after they finally realized I am now forever banned from even using bikes which I relied on heavily to get around and to work, read the terms and conditions and don’t mess about, these people don’t give second chances.
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Waste of time
Terrible app doesn’t work had me logging in and practically giving them my birth certificate just to get a bike! Don’t waste your time
Frustration massively outweighs convenience.
When it works, great, but when it doesn’t (which is often), the incompetence and failure of these tank-like bikes grinds the gears. There can be a bank of 15 bikes and not a single one works, despite the app saying 5 available. So you can’t plan around anything the app says. Totally unreliable. And when your trip ends and you lock the bike manually, it doesn’t end until you tell the app, which is slow and ineffective. The app also often fails to connect despite full signal. Bad tech, bad bikes, bad times, bad Beryl. Why is this the only option in Brighton?
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Usually good but bad when you need it
Worst service in the world, we couldn’t even get home in the World Cup and we were already disappointed by the World Cup and then we’re disappointed by Beryl, DO BETTER! Are you going to refund me all of the £1 that you took out of my account!?
Minutes expire too quickly
I used to enjoy buying bundles of minutes to use ad hoc at my convenience, I’m now finding they have a very short time limit which means my money is sometimes wasted. This seems like just a money grab by you with no benefit to me. Please extend the validity of any bought minute packages.
Great for Canterbury
Nifty app. Shame about the content design and colour palette. Encountering some ui bugs but all in all good to use.
Faulty and not updated
Facing issues continuously. Number of bikes information doesn’t match with parking bays. Multiple time bike unlocked on app but actually it was locked. One time it took me 4m+ to cancel a ride even though bike was locked in bay.
SCAMMED ME!
The app said that it was 0.06 pounds p/m but clearly it’s false. We locked the bike for about 15 minutes and got charged 12 great British pounds for NO REASON. I’m angry give me my money back beryl or else I will throw you down the barrel 😠😠😠😠😠. Period. Contact me for further information if you want to give me back my moolah thanks xx
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Awful
Bikes don’t lock, overcharged each time, avoid
Unreliable
In Leeds at least, the rate of a bike unlocking after you've scanned it is less than 50% , and once you've managed to find one to unlock, about 1 in 4 will have some sort of malfunction. Not uncommon to find a bay with 5 bikes in and you have to scan them all before you find a functioning one
Rip off
Bikes are expensive and wont unlock half of the time. They replaced the bikes we had and charged waaay more. Terrible.
App no longer works
I used to love beryls and used them regularly when needed to get to my nearest train station quickly if I was running late. However, lately, the last 2 weeks it’s been awful, 3 times almost missed my train, kept charging me for minutes when I end the ride. All this because of the “something went wrong” error. I don’t know what happened since the latest update but something has gone terribly wrong!! I noticed it happens when I had the beryl app open on my phone, then did something else and opened it up again. If I want to contact customer service via the chat it shows “something went wrong” and it doesn’t go away until I close the app and reopen it again, and even then usually doesn’t work, I have to do this like 6 times or more to get it working. Beryl is great when you’re in a hurry but it’s so unreliable lately that I cannot depend on it, as I will my miss my train and then have to pay for another ticket! And we know how “cheap” train tickets are nowadays… beryl development team, please fix the issues as it makes your service totally unreliable and unusable and I won’t be using them again until this is fixed.
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Can’t verify myself
Can’t verify, doesn’t work. Tried a few times and it just denies me for no reason
Life changing
I do everything I possibly can to provide for my family and I have a 30 minute uphill walk home from work after a 2 hour train journey I was honestly reduced to tears when I saw a randomly appeared motorised bike service on my street this morning I CANNOT BELIEVE MY LUCK THANKYOU THANKYOU THANKYOU THANKYOU THANKYOU THANKYOU
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Terrible
Useless app never works, never unlocks the bikes and one time it does unlock the bike there’s no pedal assistance and I have to haul the heaviest bike in the world up a huge hill.
false advertising
said i was going to get 10 mins free and charged me 14 pounds!!! very annoyed 😡😡😡
