Bestway Smart Hub User Reviews

Customer Experience

Positive experience12.5% of reviews
Neutral9.0% of reviews
Negative experience78.5% of reviews

~ Based on 312 written reviews from the US App Store.

What users say

Is Bestway Smart Hub Safe?

Bestway Smart Hub does not appear safe based on available data. AppsHunter Safety Score for Bestway Smart Hub is 37/100.

This assessment is based on 258 user ratings, with an App Store average of 1.7/5.

Safety Analysis

13.2% of ratings point to a safe experience
4.3% of ratings suggest some concerns
82.6% of ratings point to a risky experience

~ Based on 258 App Store ratings for Bestway Smart Hub.

Is Bestway Smart Hub Legit?

Bestway Smart Hub appears to be a legitimate app. AppsHunter Legitimacy Score for Bestway Smart Hub is 85/100.

Based on 85 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

No good application

I am using it for whirpool and when I want to use whirpool after winter, it requires me to completely re-configure whole connection.

Mancanza

La mancanza della possibilità di impostare in automatico l accensione e lo spegnimento quotidiano della vasca rende quasi inutile questa app.
Sarebbe bello se aggiungeste questa possibilità

Does not work on iPhone

When you try to add your spa in the app it shows the default spa wifi that you have to change to your home wifi. However when you click on edit: it open the app window instead of the wifi window. What are we suppose to do ??? Fix that asap we cant use the app anymore

Jamais d’évolution

Question aux développeurs : Pourquoi vous ne mettez pas à jour l’application avec un mode minuterie avec une sélection journalière comme dans l’application sœur « Bestway Connect »?

App incompatible with iPhone settings

Won’t let me turn on location services so I can’t select WiFi. App is useless.

Needs fixing

Real simple. I’m unable to connect to me device. Instead of pulling a list of WiFi networks, it just goes to settings.

Impossible de se connecter

Impossible de se connecter depuis une semaine ,j’ai tenté une réinitialisation de mot de passe mais l’e-mail n’arrive jamais que se soit dans le courrier normal ou indésirables

App not working

I can’t get the app to connect to my phone and there is no way of turning the pump or heater on. No manual way of using the pump or heater with the app. The help line doesn’t reply either.

The worse APP EVER!!

Every night this app disconnects and shuts my hot tub off. Doesn’t happen during the day. Only at night. Very little function in it. Glitches so much.

lenteur et deconnexion

pratique mais tres lente à afficher la pompe (mon wifi est tres bon donc serveurs?), se deconnecte qd il y a une coupure et il faut re-jumeler la pompe .
La programmation de la filtration est présente pour spa hydrojet (san francisco) , ce qui est bien.

Application inutile

De plus le support technique est incompétent. Impossible de se connecter le mail d’activation n’arrive pas, le support technique demande de vérifier l’orthographe.

Časování - postup :

PŘED Nastavením časování nejdříve musíš telefonu tu vířivku zapnout do stavu ON

Ps: Zdá se, že pro nové zařízení už mají novější aplikaci, tahle je evidentně pro ty starší modely

Schedules fire but will not enable heating on tub

The app would be ok if they could just fix the scheduling for the heating. The schedules change temp settings but the schedule does not enable the heating on the hot tub, so the scheduling doesn’t do anything because of that. Seems like it could be an easy fix if the developer would identify the issue and update it.
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Works fine

Yeah there’s some connectivity things where a quick restart of the app usually fixes, overall it does what it’s supposed to do.

lenteur et deconnexion

pratique mais tres lente à afficher la pompe (mon wifi est tres bon donc serveurs?), se deconnecte qd il y a une coupure et il faut re-jumeler la pompe : nul !
Pas de programmation de la filtration, pourtant demandée depuis longtemps : bestway se moque des utilisateurs ?

Designed by a 12 year old

Do better.

Jamais d’évolution

Pourquoi vous ne mettez pas à jour l’application avec un mode planning permettant de sélectionner les jours, lesrythmes de filtration et de chauffage.

Response from developer

Merci de fournir ce retour, nous continuons à améliorer notre application et vos commentaires sont essentiels !

A

Why do we need a 10 second splash screen?

App is trash!

This app is awful!! It’s always kicking me out of the app and making me connect to my hot tub at least once a week. It’s such a pain!! If you can avoid using this trash app, please do.

This app sucks

Can’t connect to WiFi because it’s not letting me choose a WiFi network. It’s only auto choosing the 5g network which is saying not to choose it but won’t let me pick. Annoying WiFi light flashing non stop make it stop.