Log in does not synchronise/work
Logging in does NOT work! I tried to log in with my app details to redeem free DWM Issue 609 Promo and said wrong password. Fine. I update it online and I’m in. Then my app says incorrect password, and the links to reset it just aren’t loading. It’s like the website and the app just do not communicate credential changes. It’s painful, synchronise these like the old app did! Refuse to use until this app is workable. However, THE OLD APP WORKS FINE!! Ridiculous! Proves the issue isn’t me but the app! And yes, I had reset my password as I have used this app until I got a new phone and need to log in again. I’ll keep using the old app… to keep the old one on the App Store speaks volumes in your confidence in this new app Unacceptable in this day and age.
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Doesn’t work
The app won’t let me log in even though I am able to log in on my web browser, not sure why they released this newer app as I heard others are having issues with it too
Hard to use and doesn’t fully work
I don’t always purchase stories right when they are released, so sorting the stories by purchase date isn’t always helpful. I preorder or buy old stories on sale way after release. But when I use the app to sort by date released, all the future stories that haven’t even been released show up at the top, and I have to scroll down and then guess when I’ve reached the most recent release. There’s no way to tell without clicking on each story.
Also, I can’t see what’s been released, but not purchased. That was often how I knew if there was something I missed that I’d like to go buy. This doesn’t affect the use of the app, but I’m definitely going to be going to the website less without that.
And, stories aren’t downloading consistently. For example, the most recent purchase shows up on the list, but when I click on “download,” I just get a try again message.
Also, I can’t see what’s been released, but not purchased. That was often how I knew if there was something I missed that I’d like to go buy. This doesn’t affect the use of the app, but I’m definitely going to be going to the website less without that.
And, stories aren’t downloading consistently. For example, the most recent purchase shows up on the list, but when I click on “download,” I just get a try again message.
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This app is appalling!
I have never provided a review so bad. The new purchases stop playing half way through. Then the app freezes. Artwork disappears and reappears. Truly disappointing.
No Car Play
I listen to these audiobooks during my commute to work. And this new app is garbage. It takes 10 minutes to download a story that took the old app 10 seconds to download. But most fatally it doesn’t do apple carplay which is how I listen to these. Now I have over 500 things I haven’t yet listened to and can’t access them. I’m having significant Big Finish regret right now.
Addendum, as I try and use this more it just becomes more and more evident how unusable it is and how little thought went into serving the customer as opposed to the app maker. This app is a useless piece of feces that never should have seen the light of day. I wish I could give it -10 stars. It didn’t earn the 1 that was the lowest rating possible.
Addendum, as I try and use this more it just becomes more and more evident how unusable it is and how little thought went into serving the customer as opposed to the app maker. This app is a useless piece of feces that never should have seen the light of day. I wish I could give it -10 stars. It didn’t earn the 1 that was the lowest rating possible.
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