Log in does not synchronise/work
Logging in does NOT work! I tried to log in with my app details to redeem free DWM Issue 609 Promo and said wrong password. Fine. I update it online and I’m in. Then my app says incorrect password, and the links to reset it just aren’t loading. It’s like the website and the app just do not communicate credential changes. It’s painful, synchronise these like the old app did! Refuse to use until this app is workable. However, THE OLD APP WORKS FINE!! Ridiculous! Proves the issue isn’t me but the app! And yes, I had reset my password as I have used this app until I got a new phone and need to log in again. I’ll keep using the old app… to keep the old one on the App Store speaks volumes in your confidence in this new app Unacceptable in this day and age.
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Doesn’t work
The app won’t let me log in even though I am able to log in on my web browser, not sure why they released this newer app as I heard others are having issues with it too
Hard to use and doesn’t fully work
I don’t always purchase stories right when they are released, so sorting the stories by purchase date isn’t always helpful. I preorder or buy old stories on sale way after release. But when I use the app to sort by date released, all the future stories that haven’t even been released show up at the top, and I have to scroll down and then guess when I’ve reached the most recent release. There’s no way to tell without clicking on each story.
Also, I can’t see what’s been released, but not purchased. That was often how I knew if there was something I missed that I’d like to go buy. This doesn’t affect the use of the app, but I’m definitely going to be going to the website less without that.
And, stories aren’t downloading consistently. For example, the most recent purchase shows up on the list, but when I click on “download,” I just get a try again message.
Also, I can’t see what’s been released, but not purchased. That was often how I knew if there was something I missed that I’d like to go buy. This doesn’t affect the use of the app, but I’m definitely going to be going to the website less without that.
And, stories aren’t downloading consistently. For example, the most recent purchase shows up on the list, but when I click on “download,” I just get a try again message.
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This app is appalling!
I have never provided a review so bad. The new purchases stop playing half way through. Then the app freezes. Artwork disappears and reappears. Truly disappointing.
No Car Play
I listen to these audiobooks during my commute to work. And this new app is garbage. It takes 10 minutes to download a story that took the old app 10 seconds to download. But most fatally it doesn’t do apple carplay which is how I listen to these. Now I have over 500 things I haven’t yet listened to and can’t access them. I’m having significant Big Finish regret right now.
Addendum, as I try and use this more it just becomes more and more evident how unusable it is and how little thought went into serving the customer as opposed to the app maker. This app is a useless piece of feces that never should have seen the light of day. I wish I could give it -10 stars. It didn’t earn the 1 that was the lowest rating possible.
Addendum, as I try and use this more it just becomes more and more evident how unusable it is and how little thought went into serving the customer as opposed to the app maker. This app is a useless piece of feces that never should have seen the light of day. I wish I could give it -10 stars. It didn’t earn the 1 that was the lowest rating possible.
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Disappointed
As others have said, the app is not as good as the old one, quite a few features were taken away and this new one feels more bare bones. As for the rollout, I know that snags are inevitable and I credit their team for working hard to rectify issues, but I noticed after updating the app that a bunch of my downloads had suddenly vanished. Most of them included “Part 1” freebies that I hadn’t even had a chance to listen to yet. I contacted their support team and hope they can shed some light on this. I’m glad I backed everything up to my desktop hard drive before the whole website revamp took place, but I prefer the convenience of listening to the stories via the app.
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What a disappointment
The old app was much better. This app doesn’t work when offline. Regardless of airplane mode or not. The look is so basic it doesn’t even have a proper search like the old one. It looks like an early 2000s app primitive.
Flawed
Loved the original app, this new one is definitely a downgrade. The inability to sort by category of Doctor or similar is a real shame. The app seems to be very disorganised too.
Hoping that future updates bring it up to the standard Big Finish set for themselves with the old app
Hoping that future updates bring it up to the standard Big Finish set for themselves with the old app
Getting there….
I’m with everyone else in terms of the frustrations of the last week or so. I’m also still not convinced that the new app is an improvement on what has gone before BUT things are improving. As of today, my app is showing all of my purchases (I think) and there seem to be fewer glitches. It’s good that the people at Big Finish are listening to feedback. Is there any chance of being able to use the app on Apple CarPlay? I really used to enjoy listening to stories while I was driving….
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A very poor replacement to the old app
There are zero improvements to this app over the old one. You can’t search by the actors name. Which means you can’t find everything with the fourth doctor, for example. Every time I open it, it forgets all of the preferences I set up the last time I had it open. For example, I have to select display by release date again. There’s no way to tell if a book is currently available or not once you purchase it. You have to click on it to see that will be released at the end of whatever month. Then on top of all of these problems, it takes forever to download anything, and sometimes it says it’s downloaded and it isn’t. This app makes me want to stop purchasing things from Big Finish. I love their Doctor Who audio plays. However, if there is no way to listen to them easily, what’s the point? I don’t even know what’s out these days. The current releases aren’t even displayed on the website anymore. All in all I may be done with Big finish.
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Can no longer listen to stories
So disappointed that these updates are not making noticeable improvements. Used to listen to stories daily. Now if I can download story, it disappears the next day. I want to be able to listen, but this app is still ruining the experience.
Going backwards
This new app lacks the stability of the old version. The biggest loss of the new app is the lack of CarPlay—how can you remove this feature which is used a lot when commuting/traveling?
Disappointing
The old Big Finish app was a masterpiece.
This replacement has none of the functionality, doesn’t load my whole library, and is just an all-round disappointment.
Not sure what is going on behind the scenes, but this should never have been put into production in this state.
This replacement has none of the functionality, doesn’t load my whole library, and is just an all-round disappointment.
Not sure what is going on behind the scenes, but this should never have been put into production in this state.
Impossible to use!
I thought the old app was fine, why did they change it? Big finish, if you’re reading this, your new app is pointless! There is no reason for its overall existence! I look you guys but this is disappointing. Please make rapid updates, or just go back to the old big finish app! I miss the old collections filtering system too! At least bring that back. I am going to make a terrible pun: fix this soon your will be BIG FINISHED! Thanks bye
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Much worse
I have no idea why they even changed it, both the app and the website are way worse than they were before the change. I can’t navigate through my audios at all.
Updating review since the app update.
All my purchased titles are now showing in the app since the update. But my playlists and wishlists are still gone. Haven’t tried CarPlay since the update. I also need the ability to sort playlists by release order. They are all out of order.
Bad
My historical purchases have not been put back
New big finish app
This new app is a waste of time I have done what other people suggested and give it a few day I have downloaded the app and logged in it comes to the point where it shows your library and all I get is error try again I have deleted the app and done it several times no change I do have preorders with big finish if I can’t listen to them I’d rather have my money back I did used to buy loads of big finish but the stories are becoming very stale but I do believe more tests should of been done on the website and app before it was released it has annoyed so many people including myself my point is why fix something if it’s not broken the old app was fine this one is shambolic.
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Can’t use on my phone
My phone is stuck on iOS 15.8.3, and with this new app being created, the minimum iOS version necessary for it is now version 16. Here’s hoping that either older iOS gens are grandfathered in, or my phone can get the update needed to bounce to iOS 16.
Why?!
Why replace the old would app with this inferior nonsense. Why did you take away the option to sort by collection and or range? It’s unfortunately counter productive. Plus, despite saying this new update will fix everything, my ‘once and future’ are all still missing. For, seemingly, no reason you’ve scrapped a fine working app for this rubbish! Why?!?
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