Doesn’t accept digital payment
Unfortunately it doesn’t accept Apple Pay. I am reluctant to give my credit card information to yet another company. I think I applaud the concept I think and I look forward to using it someday.
Doesn’t crash anymore
Largely works
Accessibility issue
Slider bars as inputs maybe make sense for less than 13 options but they're not accessible at that range. 4 days of 1 hour intervals is 96 options.
I cannot book my reservation without my finger leaving the screen changing it drastically. At least have an alternative input (like time and date dials, the web standard).
I cannot book my reservation without my finger leaving the screen changing it drastically. At least have an alternative input (like time and date dials, the web standard).
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Wouldn't Accept Payment
Absolutely terrible experience. Just making the account had me in a constant loop of phone number verification even though the account had already been created.
Once I actually managed to get into the app to select a locker I couldn't even add funds because it kept giving me a "Card Details" pop up. Presumably it meant the card details were somehow wrong (they weren't) and I couldn't do anything about it.
If this is some sort of ploy to discourage people from biking and using public transit, it definitely is working.
Once I actually managed to get into the app to select a locker I couldn't even add funds because it kept giving me a "Card Details" pop up. Presumably it meant the card details were somehow wrong (they weren't) and I couldn't do anything about it.
If this is some sort of ploy to discourage people from biking and using public transit, it definitely is working.
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Horrible company
My bike was locked up. I was far from home. The app couldn't find the locker and their support line repeatedly hung up on me from hold without anyone ever answering.
Absolutely abysmal company.
If you want access to your bike stay away from these incompetents.
Absolutely abysmal company.
If you want access to your bike stay away from these incompetents.
The sign up flow is horrible
The app needs polishing. I’ve been forced to use a locker and had to use this locker. It took me several attempts before I was able to create an account. It asked multiple times for phone and email verification, and then multiple times for CC. I tried to copy a card number from my password manager, and the cc form went crazy. Please test your app.
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App doesn’t work
The app works perfectly fine up until I want to rent a locker where it just says the lockers are loading even though all lockers are available. I don’t know if this is a me problem or an app problem but it’s genuinely leaves the app unusable.
App works great
The mobile app is very reliable. I like that you can scan from the camera the QR code on the door where your bike is and the app automatically end the rental. The “Navigate” button on the app only works if you have Apple Maps. It should work with the user’s default map setting/app (Google Maps etc). I do recommend this service and hope it expands to schools and parks
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Crashes on every launch
Crashing
Awful
Can’t even get through a sign up flow. So frustrating
Locker
Yes
Terrible design
1. Login and add payment cost a century of effort; 2. One box per app at same time; 3. Box is deep, no light, easy to close and no human detection. Easy to get locked during operation. Won’t use again
works as intended!
only feedback is to implement apple pay please!
Crashes
This app crashes and closes a second after opening. Fix it!!!
app setup too painful
the app setup steps are so buggy (got stuck in a text message verification loop) and poorly integrated with iOS (no Hide My Email built in, no autofill for payment details) that I don’t think I trust locking my bike up with this company. Horror stories in the reviews seem to confirm that.
I’d rather pay each time than have to load value into my account, because I worry about being able to get unused funds back. It’s also super unclear why the boxes where I commute have Clipper payments but it doesn’t work.
Maybe I’ll try one day when I have several extra minutes to try to set up my account and fiddle with payment setup - which is unlikely.
I’d rather pay each time than have to load value into my account, because I worry about being able to get unused funds back. It’s also super unclear why the boxes where I commute have Clipper payments but it doesn’t work.
Maybe I’ll try one day when I have several extra minutes to try to set up my account and fiddle with payment setup - which is unlikely.
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Wish it worked
I love bikelink lockers. In my day job, I promote biking and transit to thousands of employees and want to promote BikeLink lockers. But I don’t think I can when the iOS app crashes immediately when opening. Please fix this!
App wording concerns
Very convenient option to store large items. I used this to store my bike since I couldn’t get it on the train. BUT my review is about the app itself. It states you can rent the storage box for 3 days but the terminology on the app causes concern rather than clarification. I have 4 hours left in my reservation but it says “ your rental has been abandoned for: 4h 7m” indicating my time has elapsed. As you go back into the app, the time will actually countDOWN. It’s currently now at 4h 3m. There are better ways to reflect how much time is left and/or time gone OVER the 3days (72hrs).
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Bug
I have auto-reload enabled. Lately before I start my rental it says “you don’t have enough funds, please manually add money” which defeats the WHOLE PURPOSE of AUTO-reload. I missed a train because I couldn’t figure it out, and it turns out I had to disable auto-reload, add money, and then turn auto-reload back on.
Called customer service to ask if this was a known issue and they told me to push the button on my locker which made me feel like they had no idea what my issue was? How will this fix auto-reload with my credit card on the app? Thanks for listening.
Called customer service to ask if this was a known issue and they told me to push the button on my locker which made me feel like they had no idea what my issue was? How will this fix auto-reload with my credit card on the app? Thanks for listening.
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Something wrong with app?
The past week I’ve noticed many available lockers are stuck in ‘LOOKING’ and I am unable to rent. I’ve been using this app for about a year and now it’s got a weird bug. Any chance y’all going to look into fixing this???
All lockers stuck on “Looking”
Bug is preventing me from renting lockers. Garbage app, poorly maintained lockers.
