Mike
By far the worst system ever. Usually, apps are developed to make your job easier, not with this joke app. The only reason I signed up with them, it’s because the vendor uses their program to pay us. 5 business day pay turned into 16 business days, why? Because Bill.com forgot to contact me and let me know that payment is not going through because the verification process was never done, which I didn’t know there was. They are super slow to answer their emails and resolve your issue. I stopped working with the vendor because of this platform.
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Can’t Recommend It
I’m in the process of using it to receive a payment from a customer. It’s been over a week and still no payment. Message center isn’t easy to navigate also.
almost as bad as Deluxe
these companies prey on workers to charge them for letting your wages pass through them. if you let them hold on to your money to make interest then they don’t charge you but if you want to ‘immediately’ then you have to pay them for ‘their’ lost revenue.
and the software is buggy.
i use Found - integrated bank and bookkeeping.
and the software is buggy.
i use Found - integrated bank and bookkeeping.
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If you hate your phone you’ll love this app…
Because I guarantee you that you’ll smash it out of frustration.
Works, but with an annoying UI
There several screens in the app, especially when creating splits, where there is no Save option, only Cancel or an X. This is confusing and in some cases what I entered does not save and I have to repeat the process. Please add a Save function everywhere people enter details.
Functionality clear as mud
I am an independent contractor and one of my vendors uses this as the conduit for payment.
All I want is to know when the money is available and how I can transfer it into my checking account. I have a feeling that most of the people who use this app are in the same position. Cluttering it with all kinds of accounting terms and ambiguous options is misleading and frustrating.
What’s worse, is that there was a glitch with Citi tonight, and I could not tell whether the money had been transferred or not. Awful.
All I want is to know when the money is available and how I can transfer it into my checking account. I have a feeling that most of the people who use this app are in the same position. Cluttering it with all kinds of accounting terms and ambiguous options is misleading and frustrating.
What’s worse, is that there was a glitch with Citi tonight, and I could not tell whether the money had been transferred or not. Awful.
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The worst
Only using it because I have no choice with some clients. On the other hand, if you want to spend hours screaming into the void while failing to be able to do basic functions, you’ll love this app.
This app sucks
When you add a vendor (people you hire), it doesn’t even automatically recognize that that person is already on the platform. So it doesn’t send out any new email for him to receive the money. They just hog on to your money on this app. Can’t believe this is happening
Don’t use
I had to use this to collect one payment from a customer… Worst experience ever.
I needed to submit my W9, and it said to simply reply to this email with it… Never has there been a more incorrect statement made. I did that, but it was much more complicated than that, and wasted hours of my life.
I needed to submit my W9, and it said to simply reply to this email with it… Never has there been a more incorrect statement made. I did that, but it was much more complicated than that, and wasted hours of my life.
Good tool, terrible customer service
A friend’s accountant suggested that I try them. The tool itself seems intuitive and works well though payment appears to be a little slow. However, when new to the system and trying to reach the Main customer service, it took four days for them to respond. Because I
Chose the highest cost plan I found I fully assumed, with my limited needs, it would not ever cost more. The Accountant said make me a user for a minute and I will go an update a couple of things to help you out. It doubled my bill for a one time login. I said hey, is there any chance you could help me a little bit as I’m running this for a nonprofit so the delta I have to pay for personally , I got the standard no sir that’s not how our policy is written you added the second person, even though she logged in one time there will be no help or relief on bill. If their customer service would’ve responded in a timely fashion, I wouldn’t have had to use this other option.
Chose the highest cost plan I found I fully assumed, with my limited needs, it would not ever cost more. The Accountant said make me a user for a minute and I will go an update a couple of things to help you out. It doubled my bill for a one time login. I said hey, is there any chance you could help me a little bit as I’m running this for a nonprofit so the delta I have to pay for personally , I got the standard no sir that’s not how our policy is written you added the second person, even though she logged in one time there will be no help or relief on bill. If their customer service would’ve responded in a timely fashion, I wouldn’t have had to use this other option.
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1st Review I’ve Ever Written, HORRIBLE APP AND WEBSITE
Keep in mind I’m 24 and have used technology since I was 6 years old. This application, and their online website to match, are by far the worst designed sites I’ve ever had to use. They do not care about accessibility for customers, nor do they care about ease of use. I am convinced the site and App are designed this way to take peoples money from them. Customer service is terrible, helped by a robot rather than a person. It feels like I had to give more personal info to set up an account than when I made an actual bank account.
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NOT USER FRIENDLY
Customer MADE me sign up for Bill Ap for payment…OKAY???? Got an email that System gave me 24 hours to sign up if not check got sent in the mail…. Uhm I guess. Hey what if I sign up for ACH maybe that’ll speed up the process. Simple. Right? 2 weeks later no Check and still being forced to login to a laptop to upload documents for an ACH account 🤦🏽♂️I will neither recommend or accept this type of payment from customers moving forward
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Your Money Held Hostage
Love how they sit on your incoming deposits long enough to make giving them a cut to get it “instantly” is the only serious option. Way to hold your customers money hostage. I guess the app is fine, functions, good job developers. The practices and business model of the company or suspect.
So clunky
Every time one of my clients sends me a link to bill.com to get paid I’m miserable. Can’t even really sign into the app. Because password reset doesn’t work processing times. Are ridiculously long. There’s almost nothing. I find convenient or pleasant about this app.
Great
Highly recommend
Do not use
The worst billing system and customer service I have ever used. My money is apparently stuck there and no way to make a bank transfer.
Register and Log In
I just registered an account on the website, then downloaded the app and tried to log in. However, no matter how long I tried to log in, it kept saying that my account and password did not match. I tried to change the password, but I was still stuck in the endless loop of logging in. I don't understand how the developers tested this in the first place. I have never thought a program could be so complicated.
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They charge you fees for everything.
They charge you fees for everything. If someone pays you via debit card you get a ridiculous fee. Greedy company.
Absolutely useless.
Crashes whenever I try to login. I've done everything imaginable to confirm my information is correct on their website, which works fine, then the moment I try to login to the app it says it's incorrect.
Can’t log in
Unable to log in, after resetting my password. Deleting and installing the app again.. still no luck. Sort it out!! How can you expect companies to use such a rubbish app
