Terrible
I would give this a zero if it were possible. I cannot make an account with the app, and when I called to speak with someone about my Rx order, could not reach a live person. Did not realize this was only a digital program, and will not be using it for my family’s prescriptions. Unacceptable, it should not be this hard to speak with a person, AI cannot replace humans.
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Useless
Aside from being part of the broken American healthcare system, the app is difficult to use. When signing up I couldn’t figure out what insurance ID to enter, so I called for tech support. They gave me another number to try, that wasn’t listed on any of my insurance cards. Then after 7 minutes, they figured out my employer uses a third party Mediimpact that signed me up with Birdi and I have to sign in with them. I’ve lived in Canada and used their healthcare system, I wish America would get with the rest of the world and get with universal healthcare.
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FIX YOUR APP
Open app, use face rec. to log in, but app stays at main screen with sign in or join options. I repeat 1, 2, 11 times: same result. Close app, reopen: SAME RESULT.
SLOWWWWWWWWW
This may be the slowest app I’ve ever used. After a minute or so waiting for it to load my prescriptions, each refill takes equally long, as I wait for a medication to be added to the cart and then for the list to reload. I have to wonder how something like this made it past QC testing - maybe the testers were all asleep?
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Doesn’t work
Latest iOS. Signed in, cannot view prescriptions or order medications.
