Extremely Disappointing Delivery Experience – False Delivery Commitments
I have ordered from Biryani Blues multiple times, but unfortunately, my experience has been consistently disappointing. This is now the 3rd consecutive time that I have faced the same issue with delivery.
The app/restaurant commits to delivery within around 50 minutes, but the actual delivery takes 2 hours or more. If the restaurant cannot meet the promised timeline, it should provide a realistic delivery estimate instead of making false commitments.
What makes the experience even worse is the customer support. Whenever I contact them, I am repeatedly told things like “you will receive your order in the next 5 minutes”, but the order still takes much longer. This makes the customer feel that they are simply being given excuses rather than genuine updates.
After facing the same issue repeatedly, I have completely lost confidence in the service. I will not be ordering from Biryani Blues again, and I would not recommend it to others.
Biryani may be good, but reliable delivery and honest communication are equally important for a good customer experience.
The app/restaurant commits to delivery within around 50 minutes, but the actual delivery takes 2 hours or more. If the restaurant cannot meet the promised timeline, it should provide a realistic delivery estimate instead of making false commitments.
What makes the experience even worse is the customer support. Whenever I contact them, I am repeatedly told things like “you will receive your order in the next 5 minutes”, but the order still takes much longer. This makes the customer feel that they are simply being given excuses rather than genuine updates.
After facing the same issue repeatedly, I have completely lost confidence in the service. I will not be ordering from Biryani Blues again, and I would not recommend it to others.
Biryani may be good, but reliable delivery and honest communication are equally important for a good customer experience.
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NNaveen691
The biryani I received was not good, and I had o
The biryani I received was not good, and I had ordered Chicken Hyderabadi Dum Biryani, but I received something completely different.
When I called the restaurant to complain, they told me that the restaurant had already closed and asked me to call again tomorrow.
Overall, it was a very disappointing experience.
When I called the restaurant to complain, they told me that the restaurant had already closed and asked me to call again tomorrow.
Overall, it was a very disappointing experience.
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BBuryani
Biryani Blues Sector 5 Dwarka - Never Ordering Again
Biryani Blues Sector 5 Dwarka – Never Ordering Again
I placed an order through the Biryani Blues app. The order was accepted but significantly delayed.
I then received a call from the outlet informing me that the chicken seekh I had ordered was unavailable and asking whether I would accept mutton seekh as a replacement. I agreed.
What was delivered, however, was spicy Chicken Salt & Pepper instead. It was neither what I had originally ordered nor the replacement that had been discussed over the phone. To make matters worse, it was excessively spicy and completely unsuitable for my taste.
When I complained, I was told that a refund would be processed. I was also told that they could pick up the food. The manager specifically informed me that the refund had already been initiated.
That was false.
After waiting two days and seeing no refund, I called again. The manager then requested that I not escalate the issue and promised that the refund would be processed within one day. Once again, the promise was not fulfilled.
The wrong order, the delay, and the missing refund are bad enough. What disturbed me most, however, was the suggestion that the food could be collected back from my home.
Once food has been delivered to a customer and has left the restaurant’s control, what exactly happens to it if it is collected back? Is it immediately discarded? If so, say so clearly. If not, customers have a right to know. The very idea raises an uncomfortable question: why would a restaurant want food back from a customer’s home in the first place? Customers should never have to wonder whether returned food could somehow make its way back into the supply chain.
At this point, my trust in this outlet is completely gone. I was sent the wrong order despite agreeing to a replacement, repeatedly misled about a refund, and left with more questions than answers about their handling of returned food.
I will never order from Biryani Blues Sector 5 Dwarka again, and after this experience, I have no intention of ordering from Biryani Blues anywhere in the future.
Management should investigate why customers are being falsely told that refunds have been processed, why agreed replacements are not honored, and provide complete transparency regarding their policy on collecting food from customers’ homes.
I placed an order through the Biryani Blues app. The order was accepted but significantly delayed.
I then received a call from the outlet informing me that the chicken seekh I had ordered was unavailable and asking whether I would accept mutton seekh as a replacement. I agreed.
What was delivered, however, was spicy Chicken Salt & Pepper instead. It was neither what I had originally ordered nor the replacement that had been discussed over the phone. To make matters worse, it was excessively spicy and completely unsuitable for my taste.
When I complained, I was told that a refund would be processed. I was also told that they could pick up the food. The manager specifically informed me that the refund had already been initiated.
That was false.
After waiting two days and seeing no refund, I called again. The manager then requested that I not escalate the issue and promised that the refund would be processed within one day. Once again, the promise was not fulfilled.
The wrong order, the delay, and the missing refund are bad enough. What disturbed me most, however, was the suggestion that the food could be collected back from my home.
Once food has been delivered to a customer and has left the restaurant’s control, what exactly happens to it if it is collected back? Is it immediately discarded? If so, say so clearly. If not, customers have a right to know. The very idea raises an uncomfortable question: why would a restaurant want food back from a customer’s home in the first place? Customers should never have to wonder whether returned food could somehow make its way back into the supply chain.
At this point, my trust in this outlet is completely gone. I was sent the wrong order despite agreeing to a replacement, repeatedly misled about a refund, and left with more questions than answers about their handling of returned food.
I will never order from Biryani Blues Sector 5 Dwarka again, and after this experience, I have no intention of ordering from Biryani Blues anywhere in the future.
Management should investigate why customers are being falsely told that refunds have been processed, why agreed replacements are not honored, and provide complete transparency regarding their policy on collecting food from customers’ homes.
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AIAyush Pant iOS
Unable to Login to Biryani Blues App
I am encountering a technical glitch of your app which is not letting me log in to my account. Its been continuously happening from a week and still nothing has been done despite i clearly mentioned the issues in gmail and also asked for help from customer support, nobody was trained enough to handle the matter professionally at all. Kindly fix this technical glitch and loop of bugs and glitches which persists in your app.
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SShubham104
Poor delivery
1. No delivery partners
2. Using Ola ONDC, riders mobile was switched off
3. After talking to customer care, store sent a new order
4. If i hadn’t called, i wouldn’t have received my order.
5. The order was delayed by an hour.
2. Using Ola ONDC, riders mobile was switched off
3. After talking to customer care, store sent a new order
4. If i hadn’t called, i wouldn’t have received my order.
5. The order was delayed by an hour.
GGuptasuraj
