Biryani Blues Sector 5 Dwarka - Never Ordering Again
Biryani Blues Sector 5 Dwarka – Never Ordering Again
I placed an order through the Biryani Blues app. The order was accepted but significantly delayed.
I then received a call from the outlet informing me that the chicken seekh I had ordered was unavailable and asking whether I would accept mutton seekh as a replacement. I agreed.
What was delivered, however, was spicy Chicken Salt & Pepper instead. It was neither what I had originally ordered nor the replacement that had been discussed over the phone. To make matters worse, it was excessively spicy and completely unsuitable for my taste.
When I complained, I was told that a refund would be processed. I was also told that they could pick up the food. The manager specifically informed me that the refund had already been initiated.
That was false.
After waiting two days and seeing no refund, I called again. The manager then requested that I not escalate the issue and promised that the refund would be processed within one day. Once again, the promise was not fulfilled.
The wrong order, the delay, and the missing refund are bad enough. What disturbed me most, however, was the suggestion that the food could be collected back from my home.
Once food has been delivered to a customer and has left the restaurant’s control, what exactly happens to it if it is collected back? Is it immediately discarded? If so, say so clearly. If not, customers have a right to know. The very idea raises an uncomfortable question: why would a restaurant want food back from a customer’s home in the first place? Customers should never have to wonder whether returned food could somehow make its way back into the supply chain.
At this point, my trust in this outlet is completely gone. I was sent the wrong order despite agreeing to a replacement, repeatedly misled about a refund, and left with more questions than answers about their handling of returned food.
I will never order from Biryani Blues Sector 5 Dwarka again, and after this experience, I have no intention of ordering from Biryani Blues anywhere in the future.
Management should investigate why customers are being falsely told that refunds have been processed, why agreed replacements are not honored, and provide complete transparency regarding their policy on collecting food from customers’ homes.
I placed an order through the Biryani Blues app. The order was accepted but significantly delayed.
I then received a call from the outlet informing me that the chicken seekh I had ordered was unavailable and asking whether I would accept mutton seekh as a replacement. I agreed.
What was delivered, however, was spicy Chicken Salt & Pepper instead. It was neither what I had originally ordered nor the replacement that had been discussed over the phone. To make matters worse, it was excessively spicy and completely unsuitable for my taste.
When I complained, I was told that a refund would be processed. I was also told that they could pick up the food. The manager specifically informed me that the refund had already been initiated.
That was false.
After waiting two days and seeing no refund, I called again. The manager then requested that I not escalate the issue and promised that the refund would be processed within one day. Once again, the promise was not fulfilled.
The wrong order, the delay, and the missing refund are bad enough. What disturbed me most, however, was the suggestion that the food could be collected back from my home.
Once food has been delivered to a customer and has left the restaurant’s control, what exactly happens to it if it is collected back? Is it immediately discarded? If so, say so clearly. If not, customers have a right to know. The very idea raises an uncomfortable question: why would a restaurant want food back from a customer’s home in the first place? Customers should never have to wonder whether returned food could somehow make its way back into the supply chain.
At this point, my trust in this outlet is completely gone. I was sent the wrong order despite agreeing to a replacement, repeatedly misled about a refund, and left with more questions than answers about their handling of returned food.
I will never order from Biryani Blues Sector 5 Dwarka again, and after this experience, I have no intention of ordering from Biryani Blues anywhere in the future.
Management should investigate why customers are being falsely told that refunds have been processed, why agreed replacements are not honored, and provide complete transparency regarding their policy on collecting food from customers’ homes.
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Unable to Login to Biryani Blues App
I am encountering a technical glitch of your app which is not letting me log in to my account. Its been continuously happening from a week and still nothing has been done despite i clearly mentioned the issues in gmail and also asked for help from customer support, nobody was trained enough to handle the matter professionally at all. Kindly fix this technical glitch and loop of bugs and glitches which persists in your app.
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Only use the app for Dine in or Takeaway.
Had the worst experience ever in online food ordering in my life, never use this for delivery its a scam first they take ur money then don’t even care to actually deliver ur order , no response from customer care and the outlet ₹1300 wasted
No tracking updates, Unavailable Customer support.
The offers are good but the app is a pain. It has no tracking updates for the order whatsoever. I have only ordered twice from this app and both the times I could not track my order at all. The first time, it was after an hour had already passed that I googled the outlet and called the outlet directly, and only then I found out that there was no delivery person! After an hour of waiting and no updates! Then it was the guy from the outlet who had to deliver the order to my place. The second time, which is right now, I’m so frustrated because again, more than an hour has passed, no tracking update whatsoever on the app. I called their customer support, no response, nothing whatsoever! Even the person from the outlet is not responding! This is such a frustrating app and I’m so annoyed at the lack of options right now! You can either call or email customer support, no option to chat. I’m growing hangrier by the minute, feeling helpless! Horrible experience.
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Privacy issue
Company is harassing customers by making it compulsory that orders must be done only by providing cell number and by logging I through this app. They are making life tough for customers and it is time to stop patronising their business.
Worst experience, I don’t prefer Biriyani Blues
I have ordered and have faced worst experience either connecting with customer support though no need to go with Biriyani Blues
Great app, easy to use
Best taste, value for money. Best offers on App. Smooth navigation and easy to use.
Very bad service
I placed an order at 08:34 pm and its 10:37 pm now and have not received the order yet. I have made 4 calls to customer service in which 2 calls were disconnected abruptly and others were not clear. I finally got to speak to a girl after getting the order cancelled by store, and queried about the refund to which again there were not able confirm when i will get that. Biryani Blues have become very unprofessional in handling customer queries and in resolving them. Not at all happy with this.
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Best & delicious biryani
Biryani is so yummy & fresh. Delivery is so quick and even the app is smooth. Love the great discounts as well. Using it as my favourite biryani app now.
Amazing
Loved the food , packaging , everything was so delicious! Perfect Biryani for everyone . Do try out their amazing range of biryani and starters today !!
WORST EXPERIENCE
Swiggy was showing 55 Minutes Delivery time so I ordered from Biryani Blues App, and there is no update system, no communication, no professionalism, no contact provided.
I didn’t receive my order for 2 Hours, Helpline is also useless. Avoid using this app, use other platforms instead.
I didn’t receive my order for 2 Hours, Helpline is also useless. Avoid using this app, use other platforms instead.
Horrible App
The app has no realtime tracking of delivery and doesn’t update even things as basic as payment status. To add to that the support number connects through only once in 10 times adding to the headache of placing and tracking orders
Worst app ever
I just place the order, but I can’t even see the current location of the order the status of my order. Neither the contact details of the delivery partner. Nothing is available on this app. You just have to select your food pay money and that’s all you have to just have to go crazy about your order, thinking about it. Where did it go? Very poor app is developed by them.
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Most Favourite Biryani App
I really love the biryani blues biryani. My favourites are hyderabadi birynai and chicken 65. Also like the chicken seekh kebab taste. It melts in mouth seems so delicious. Would highly recommend to try out these.👍🏻😋😋
User friendly App
Big fan of their delicious biryani specially chicken 65 biryani .. also it’s really very easy to order thru this app. On time delivery , good packaging and so many deals, offers mentioned so clearly. Highly recommended app ❤️
Worst food delivery app
It was a hellish experience ordering by food from this app. The app has no feature of tracking the food ordered, or getting any updates regarding your order. To get any updates, you have to call their centralised call centre number which is an excruciating experience in itself. I got an order delivered after more than 1.5 hours, whole time I was in dark, and this was when the outlet is just 2 km away from my house. The customer service people, when they have no answer, drop your call after putting you on hold for 10 mins. It took 6 calls to the customer service to get my food delivered, after 1.5 hours, I repeat.
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Fraud app
Application is fraud. Their coupon not applied and care also not solve the problems
Very bad performance of application
It doesn’t work properly , tried to apply the coupons which can only be provided over application but the application it self is not working properly. Such a irritating experience
Amazing user friendly app
I appreciate the incredible user-friendliness of this app. It operates swiftly and seamlessly, with a well-organized menu that allows for swift item selection and deselection. I particularly admire its distinct options for both delivery and pickup. The "Deal of the Day" prominently featured on the start screen simplifies finding discounted products. The "Offers" tab facilitates selecting the most suitable offer according to your preferences. Moreover, the "Deliver Later" option is a great feature for serving fresh food when expecting guests at home.
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Easy to use
They serve the best biryani & by this app booking order has become so easy.. and the best part is they deliver on time , that to be quick 😍
