Biryani Blues Sector 5 Dwarka - Never Ordering Again
Biryani Blues Sector 5 Dwarka – Never Ordering Again
I placed an order through the Biryani Blues app. The order was accepted but significantly delayed.
I then received a call from the outlet informing me that the chicken seekh I had ordered was unavailable and asking whether I would accept mutton seekh as a replacement. I agreed.
What was delivered, however, was spicy Chicken Salt & Pepper instead. It was neither what I had originally ordered nor the replacement that had been discussed over the phone. To make matters worse, it was excessively spicy and completely unsuitable for my taste.
When I complained, I was told that a refund would be processed. I was also told that they could pick up the food. The manager specifically informed me that the refund had already been initiated.
That was false.
After waiting two days and seeing no refund, I called again. The manager then requested that I not escalate the issue and promised that the refund would be processed within one day. Once again, the promise was not fulfilled.
The wrong order, the delay, and the missing refund are bad enough. What disturbed me most, however, was the suggestion that the food could be collected back from my home.
Once food has been delivered to a customer and has left the restaurant’s control, what exactly happens to it if it is collected back? Is it immediately discarded? If so, say so clearly. If not, customers have a right to know. The very idea raises an uncomfortable question: why would a restaurant want food back from a customer’s home in the first place? Customers should never have to wonder whether returned food could somehow make its way back into the supply chain.
At this point, my trust in this outlet is completely gone. I was sent the wrong order despite agreeing to a replacement, repeatedly misled about a refund, and left with more questions than answers about their handling of returned food.
I will never order from Biryani Blues Sector 5 Dwarka again, and after this experience, I have no intention of ordering from Biryani Blues anywhere in the future.
Management should investigate why customers are being falsely told that refunds have been processed, why agreed replacements are not honored, and provide complete transparency regarding their policy on collecting food from customers’ homes.
I placed an order through the Biryani Blues app. The order was accepted but significantly delayed.
I then received a call from the outlet informing me that the chicken seekh I had ordered was unavailable and asking whether I would accept mutton seekh as a replacement. I agreed.
What was delivered, however, was spicy Chicken Salt & Pepper instead. It was neither what I had originally ordered nor the replacement that had been discussed over the phone. To make matters worse, it was excessively spicy and completely unsuitable for my taste.
When I complained, I was told that a refund would be processed. I was also told that they could pick up the food. The manager specifically informed me that the refund had already been initiated.
That was false.
After waiting two days and seeing no refund, I called again. The manager then requested that I not escalate the issue and promised that the refund would be processed within one day. Once again, the promise was not fulfilled.
The wrong order, the delay, and the missing refund are bad enough. What disturbed me most, however, was the suggestion that the food could be collected back from my home.
Once food has been delivered to a customer and has left the restaurant’s control, what exactly happens to it if it is collected back? Is it immediately discarded? If so, say so clearly. If not, customers have a right to know. The very idea raises an uncomfortable question: why would a restaurant want food back from a customer’s home in the first place? Customers should never have to wonder whether returned food could somehow make its way back into the supply chain.
At this point, my trust in this outlet is completely gone. I was sent the wrong order despite agreeing to a replacement, repeatedly misled about a refund, and left with more questions than answers about their handling of returned food.
I will never order from Biryani Blues Sector 5 Dwarka again, and after this experience, I have no intention of ordering from Biryani Blues anywhere in the future.
Management should investigate why customers are being falsely told that refunds have been processed, why agreed replacements are not honored, and provide complete transparency regarding their policy on collecting food from customers’ homes.
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Unable to Login to Biryani Blues App
I am encountering a technical glitch of your app which is not letting me log in to my account. Its been continuously happening from a week and still nothing has been done despite i clearly mentioned the issues in gmail and also asked for help from customer support, nobody was trained enough to handle the matter professionally at all. Kindly fix this technical glitch and loop of bugs and glitches which persists in your app.
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Poor delivery
1. No delivery partners
2. Using Ola ONDC, riders mobile was switched off
3. After talking to customer care, store sent a new order
4. If i hadn’t called, i wouldn’t have received my order.
5. The order was delayed by an hour.
2. Using Ola ONDC, riders mobile was switched off
3. After talking to customer care, store sent a new order
4. If i hadn’t called, i wouldn’t have received my order.
5. The order was delayed by an hour.
Deliciously Yummazing
Biryani is delicious and chicken is perfectly tender ✌🏼, got a personalised note from the store that is surprisingly amazing, Great work.
Worst delivery experience
Received my order after 3 hours.
Only use the app for Dine in or Takeaway.
Had the worst experience ever in online food ordering in my life, never use this for delivery its a scam first they take ur money then don’t even care to actually deliver ur order , no response from customer care and the outlet ₹1300 wasted
Very bad
Very bad quality
Found insect in my order
And very poor service, no time management and poor customer care
Found insect in my order
And very poor service, no time management and poor customer care
The App is a pain
The app is a real pain, most of the coupons are non-existent no matter what combination you choose, its better to just buy from Swiggy or Zomato.
Tracking is not available
Whenever order from this app its doesn't sir tracking of order. Poor interface.
No tracking updates, Unavailable Customer support.
The offers are good but the app is a pain. It has no tracking updates for the order whatsoever. I have only ordered twice from this app and both the times I could not track my order at all. The first time, it was after an hour had already passed that I googled the outlet and called the outlet directly, and only then I found out that there was no delivery person! After an hour of waiting and no updates! Then it was the guy from the outlet who had to deliver the order to my place. The second time, which is right now, I’m so frustrated because again, more than an hour has passed, no tracking update whatsoever on the app. I called their customer support, no response, nothing whatsoever! Even the person from the outlet is not responding! This is such a frustrating app and I’m so annoyed at the lack of options right now! You can either call or email customer support, no option to chat. I’m growing hangrier by the minute, feeling helpless! Horrible experience.
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Worst service, just marketing.
Ordered biryani 12:30am.
Its been 1.5 hours i never got any update on delivery.
Took payment online, still no update on my delivery.
Worst app, worst service.
Its been 1.5 hours i never got any update on delivery.
Took payment online, still no update on my delivery.
Worst app, worst service.
Customer service
Third class customer service. No real time solution for a general payment deduction query.
Pathetic experience
Worst app ever. No food tracking, no real-time updates, and customer care executives blatantly lie. They said food is on the way—turns out it wasn’t even prepared. Total fraud! These guys can’t survive without Swiggy or Zomato. Their app is useless and a complete waste of time and trust.
Horrible delivery service
Never order from the app. They have 3rd party delivery service that is unreliable. The customer care service is pathetic
Privacy issue
Company is harassing customers by making it compulsory that orders must be done only by providing cell number and by logging I through this app. They are making life tough for customers and it is time to stop patronising their business.
Very bad Order Tracking service
No order details are available for tracking and all phone numbers are not working
Worst service
They don’t bother about customer values or anything. My last order was done today and because of the service i got I need to uninstall this application.
Delicious
I love biryani from this place
Worst experience, I don’t prefer Biriyani Blues
I have ordered and have faced worst experience either connecting with customer support though no need to go with Biriyani Blues
No live rider location
The rider location is not available no timing nothing . Worst app i ever used
