Poor app service
What the hell is “Due to technical issue your order was not relayed to the outlet “
After waiting 1 hour this stupid message i see in the app, and they won’t even notify this to me. On calling customer service they will simply cancel the order. These people should go to hell for making people starving for hours waiting for their food….and then canceling the order.
After waiting 1 hour this stupid message i see in the app, and they won’t even notify this to me. On calling customer service they will simply cancel the order. These people should go to hell for making people starving for hours waiting for their food….and then canceling the order.
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MDMr. Rahul D.
Poor delivery. Better order from Zomato
Cancelled order after waiting for more than 1 hour. I received the order cancellation message, yet the food got delivered after 2 hours of order placement.
PPrat-1
Ordered at lunch received at dinner time
Please don’t order from here. They take around 2.5 hours to deliver a biryani. Your meal will be ruined waiting for it. You’re better off ordering from somewhere else- you’ll at least get your food on time.
Nneharulz16
Worst customer service
Delivery outsourced to partner. They share customer numbers to delivery partners but so not share their store number. Ordered today and delivery partner asking me the address of store
None of the numbers provided is working. Will stop buying anything from this shop and delete the app
None of the numbers provided is working. Will stop buying anything from this shop and delete the app
NGNg GZB
Anurag
I had a very disappointing experience with Biryani By Kilo.
I placed an order through the official Biryani By Kilo app, and the order was accepted. After waiting for around 25 minutes, I received a call from the store asking me to cancel the order and place it again through Zomato because they didn’t have a delivery partner available.
My question is simple: if you didn’t have a delivery executive, why did you accept the order in the first place?
I refused to cancel because it wasn’t my mistake. After making me wait for another 15 minutes, the store finally cancelled my order themselves, wasting nearly 40 minutes of my time. To make matters worse, I was informed that my refund would take 4–5 days to be processed.
This is extremely poor customer service. Not everyone can afford to have their money blocked for several days. What if someone had limited funds and was depending on that money to order food? Accepting orders without the ability to fulfill them and then asking customers to cancel is completely unprofessional.
I expect Biryani By Kilo to improve its order management and ensure that delivery availability is verified before accepting orders. This experience was frustrating and unacceptable.
I placed an order through the official Biryani By Kilo app, and the order was accepted. After waiting for around 25 minutes, I received a call from the store asking me to cancel the order and place it again through Zomato because they didn’t have a delivery partner available.
My question is simple: if you didn’t have a delivery executive, why did you accept the order in the first place?
I refused to cancel because it wasn’t my mistake. After making me wait for another 15 minutes, the store finally cancelled my order themselves, wasting nearly 40 minutes of my time. To make matters worse, I was informed that my refund would take 4–5 days to be processed.
This is extremely poor customer service. Not everyone can afford to have their money blocked for several days. What if someone had limited funds and was depending on that money to order food? Accepting orders without the ability to fulfill them and then asking customers to cancel is completely unprofessional.
I expect Biryani By Kilo to improve its order management and ensure that delivery availability is verified before accepting orders. This experience was frustrating and unacceptable.
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AAnurag811
