Delivery charges
These guys make fool to their customers. I place a order by their app because there is no option for direct order. I placed order at their shop and pick up my order by myself. Still these guys put delivery charges to me. I cost my time and petrol too then why I pay delivery charges. Poor management.
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West of time
This fools the customer. There's no respect for time. It takes 40 minutes to place an order, but it takes two hours to deliver. There's no response from customer support.
They can’t deliver
It happened to me 3 times in a row: placing the order and food be prepared as per the status shown but no one will pick it up to deliver, customer support can’t do anything. Your plans he ruined waiting for the food.
Pathetic service
They didn’t delivered even in 2 hr . When store is with in 1 km. Pathetic. And pathetic their customer service.
Management is now become worst
In every startup once business is enter in good margin zone, management start loosing their focus on overall quality. This is same thing happened now with BBK. If you add coupon on Bbk app so their app will not work and just because of that time pass for trying multiple times for payment which is not happening and if it’s 11 PM you can’t place order but you can place Oder with other food delivery partner on higher rate with same kitchen. It’s great business idea.
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