Worst customer service
Delivery outsourced to partner. They share customer numbers to delivery partners but so not share their store number. Ordered today and delivery partner asking me the address of store
None of the numbers provided is working. Will stop buying anything from this shop and delete the app
None of the numbers provided is working. Will stop buying anything from this shop and delete the app
Anurag
I had a very disappointing experience with Biryani By Kilo.
I placed an order through the official Biryani By Kilo app, and the order was accepted. After waiting for around 25 minutes, I received a call from the store asking me to cancel the order and place it again through Zomato because they didn’t have a delivery partner available.
My question is simple: if you didn’t have a delivery executive, why did you accept the order in the first place?
I refused to cancel because it wasn’t my mistake. After making me wait for another 15 minutes, the store finally cancelled my order themselves, wasting nearly 40 minutes of my time. To make matters worse, I was informed that my refund would take 4–5 days to be processed.
This is extremely poor customer service. Not everyone can afford to have their money blocked for several days. What if someone had limited funds and was depending on that money to order food? Accepting orders without the ability to fulfill them and then asking customers to cancel is completely unprofessional.
I expect Biryani By Kilo to improve its order management and ensure that delivery availability is verified before accepting orders. This experience was frustrating and unacceptable.
I placed an order through the official Biryani By Kilo app, and the order was accepted. After waiting for around 25 minutes, I received a call from the store asking me to cancel the order and place it again through Zomato because they didn’t have a delivery partner available.
My question is simple: if you didn’t have a delivery executive, why did you accept the order in the first place?
I refused to cancel because it wasn’t my mistake. After making me wait for another 15 minutes, the store finally cancelled my order themselves, wasting nearly 40 minutes of my time. To make matters worse, I was informed that my refund would take 4–5 days to be processed.
This is extremely poor customer service. Not everyone can afford to have their money blocked for several days. What if someone had limited funds and was depending on that money to order food? Accepting orders without the ability to fulfill them and then asking customers to cancel is completely unprofessional.
I expect Biryani By Kilo to improve its order management and ensure that delivery availability is verified before accepting orders. This experience was frustrating and unacceptable.
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Delivery charges
These guys make fool to their customers. I place a order by their app because there is no option for direct order. I placed order at their shop and pick up my order by myself. Still these guys put delivery charges to me. I cost my time and petrol too then why I pay delivery charges. Poor management.
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West of time
This fools the customer. There's no respect for time. It takes 40 minutes to place an order, but it takes two hours to deliver. There's no response from customer support.
They can’t deliver
It happened to me 3 times in a row: placing the order and food be prepared as per the status shown but no one will pick it up to deliver, customer support can’t do anything. Your plans he ruined waiting for the food.
