Pathetic app pathetic service
This is by far the worse app you can come across for online order, orders processing is very smooth but the real issue is with outlets. They take customers for granted and don’t bother to inform if there is any delay. So it’s on you to check why your order that shows 20 min delivery time is not delivered after 1 hour. The customer service will ask you to collect the order from outlet. Deleting this app for good. There if a reason most brands fail.
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BBoldbara
Order Rejected
I had placed an order on the app, made payment and awaiting delivery. While waiting for delivery I opened the app again and found my order showing as rejected. I did not receive any call from Theobroma stating that my order is rejected nor any message. You should have the basic courtesy of informing the customer if you are rejecting any order. I called your customer care and they also confirmed the order is rejected. Very disappointed!!
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BWBandra West
One of the third class service from outlet
I placed an order based on the promised delivery timeline, which showed delivery within 20 minutes. Even after 1 hour, there was no update. When I called the outlet, they simply said their team missed the order and assured delivery “ASAP” without sharing any clear timeline.
After waiting another hour with no resolution, I requested cancellation, which was done. However, I was informed that the refund will take 7 days, despite this delay and cancellation being entirely due to the outlet’s mistake.
This is extremely disappointing service. Customers should not have to wait for refunds because of errors from your side. Kindly process the refund at the earliest and improve your service standards.
After waiting another hour with no resolution, I requested cancellation, which was done. However, I was informed that the refund will take 7 days, despite this delay and cancellation being entirely due to the outlet’s mistake.
This is extremely disappointing service. Customers should not have to wait for refunds because of errors from your side. Kindly process the refund at the earliest and improve your service standards.
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PPoohvir
Canceled at the Last Minute! Order at Your Own Risk
While their quality is good, their delivery service is highly unreliable. I placed my booking at 8:31 PM. After waiting until 10:00 PM, the outlet abruptly instructed me to cancel through customer service, which the reps confirmed. Being left without a cake at 10:15 PM is unacceptable. I am sharing my experience so others can make an informed decision before ordering from here.
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RRajiv2612
Horrible Delivery ruins Birthday
Terrible experience with Theobroma (Lower Parel). Ordered a Signature Brownie Cake for a birthday, delivery slot 7-8 PM. Despite multiple follow-ups, the cake was delayed by nearly 2 hours, ruining the celebration. The first delivery through porter was canceled, the second delivery said they would be late, and the delivery person made another stop before reaching us. Kids waited in vain, and we never got to cut the cake . Absolutely unacceptable service. Will never order again and strongly advise others to avoid.
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KKayaarcee
