Zero customer service- they simply refuse to listen
I am extremely disappointed with the service and customer support of this milk delivery app. We have a prepaid subscription, but we specifically and repeatedly requested them not to deliver milk because our household consumption is low and we do not require milk every day.
Despite continuously requesting them, personally calling them, and following up multiple times, they continue to send milk to our doorstep. We have clearly explained our concern, yet nobody seems willing to actually listen or resolve the issue.
What is even more frustrating is that when we call customer support, instead of addressing our concern, they simply tell us that our subscription will end on the 18th of this month. We have already explained that the issue is not about when the subscription ends—we are specifically asking them not to deliver milk that we do not require.
This is a very frustrating experience. A customer should not have to repeatedly call and explain the same simple request. The company needs to improve its customer service and, more importantly, start listening to what customers are actually asking for instead of giving irrelevant responses.
Very poor service and extremely disappointing customer support.
Not useful
Response from developer
Hi, we're truly sorry to hear about your experience and appreciate you sharing your detailed feedback. This is certainly not the experience we want for our customers. We understand your concerns regarding the app usability, order reporting, ticket tracking, customer support, and product availability. Your feedback has been shared with our relevant teams for review and improvement. We'd like to look into your concerns and assist you further. Please write to us at bookings@prideofcows.com with your registered mobile number and the details of the issues you've faced, and we'll do our best to resolve them. We value your support and hope to regain your trust.
Missing delivery
Response from developer
Hi Cravishankar, we sincerely regret the inconvenience and disappointment caused by your experience. This is certainly not the experience we aim to provide. We understand your concerns regarding the communication you received and the missed delivery. We'd like to investigate this matter and assist you further. Please share your registered mobile number and order details with us at bookings@prideofcows.com or call us on 022 68156815. Our team will look into this on priority. – Team Pride of Cows
Customer care
Response from developer
Hi Meher R B, thank you for your kind words! We're glad to hear that our representative was helpful. Feel free to reach out if you ever need any assistance! - Team Pride of Cows
Premium Quality & Truly Farm Fresh!
Their ghee, paneer, and curd are equally premium – fresh, authentic, and full of natural flavor. The best part is the home delivery system, which is always on time and ensures the products reach in perfect condition. The app makes subscription management super convenient – easy to pause, reschedule, or modify orders.
Yes, it is slightly on the expensive side, but for the quality and assurance of farm-to-home delivery, it’s worth every rupee.
Response from developer
Hi Nikhil80, thank you for your kind words! We’re glad you’re enjoying the app, timely deliveries, service and the freshness of our products. Your support means a lot to us. – Team Pride of Cows
