Love the coffee, their app needs work
I love their coffee. However the app needs a serious overhaul. The company needs to invest in a killer software engineering team for its app support. I know I’m not only whose having issues, and this company’s app will continue to be a drain on resources until they put in the same love and care that they do with their coffee.
Your in-store workers are going crazy and ordering ahead would make their lives easier.
Problem Statement: I cannot get past choosing a store location, there are no options around me despite me being parked in their parking lot.
Your in-store workers are going crazy and ordering ahead would make their lives easier.
Problem Statement: I cannot get past choosing a store location, there are no options around me despite me being parked in their parking lot.
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Horrible app
You guys seriously need to update your app. It’s truly terrible. I have unsuccessfully tried to add my cc for payment method so many times and it continually says “tokenizing”. I have deleted the app and added again to no avail. It’s impossible to get to the menu and when I have been able to actually pre-order a drink, it’s never available when I get there. Why, you ask? Because the store never gets the order from the app!! Your coffee is great but you need to get it together and join this century because your competitors are out performing you.
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Just go to the location instead
I normally don’t take the time to write reviews but I have been sitting here for the past 20 minutes trying to attach my card for my payment method. I have had my WiFi on and off to have it complete loading/saving but it won’t. As someone who is on the go constantly, a simple online order should be the least of my worries. I’m still gonna go get my coffee but it would have been nice to order it before hand without making an extra stop. Please fix this issue, thank you :)
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How is this so terrible??
Two separate times I have tried to place a mobile order. First it won’t even prepare the drink until you are class by which is silly…what is the point of doing a mobile order then? Secondly, I can never get past adding the payment card. It always gets stuck on “tokenizing payment card”. This will be stuck for 10 minutes and still does nothing how long do you have to wait hours, days, months, years?? By far the worst app I have ever tried to use. Please fix your app.
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App needs serious update
First off, we love Blackrock coffee, fuels, pastries (everything). The app always freezes and doesn’t let me place an order online. It’s whatever, we are already driving to pick up what we want so we’ll just get in line but it would be nice to be able to use the app. Also, it would REALLY be nice to have a description of the drinks. A “hot IV” is not available anywhere else that I know of so let me know what it is in a description. That would save other people from me holding up the line inside the store while I ask about the different drinks.
When I decided to make my suggestions in this review, it says this version has not been updated from 3 years ago. It’s about time to take care of that.
When I decided to make my suggestions in this review, it says this version has not been updated from 3 years ago. It’s about time to take care of that.
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