Best Coffee, Good APP
It does what it needs to do. It’s pretty easy but for one part: REWARDS are very tricky to load in APP, often won’t compute despite being loaded. Is it me, I’m not sure can’t be much more to it. Thanks HB for the best coffee that doesn’t make me sick! REAL coffee.
Bad
Won’t let me create an account here or on the website
Reward System Bad Changes
It is ridiculous that you have to rack up 450 points to get a free drink, especially considering the minimal splint of points afforded every visit. At least other places like Starbucks give $20 off free merchandise with 400 points. With this app, it’s barely enough to get a free drink before you are forced to restart the cycle or accept a mediocre discount. Most customers are only interested in occasionally getting a free drink not having to work to get a free drink 😐.
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I'm honestly just confused on what this app does. I can't place orders on it, yes i can see the menu but why would i need an app when i can get look up their menu online or view the menu outside
App won’t update correctly
I’ve been at Platinum for over a year but the app still shows me as gold and won’t give me the correct rewards. I saved the message stating that I’m at Platinum. I’ve completed updates, logged out and in again, etc and still nothing. I don't want to delete the app for fear of losing even the gold status and starting over. Menu also needs work. Please make this more functional. I don't want to change coffee shops because of the app malfunctions.
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