Bad
Won’t let me create an account here or on the website
Reward System Bad Changes
It is ridiculous that you have to rack up 450 points to get a free drink, especially considering the minimal splint of points afforded every visit. At least other places like Starbucks give $20 off free merchandise with 400 points. With this app, it’s barely enough to get a free drink before you are forced to restart the cycle or accept a mediocre discount. Most customers are only interested in occasionally getting a free drink not having to work to get a free drink 😐.
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Skip
I'm honestly just confused on what this app does. I can't place orders on it, yes i can see the menu but why would i need an app when i can get look up their menu online or view the menu outside
App won’t update correctly
I’ve been at Platinum for over a year but the app still shows me as gold and won’t give me the correct rewards. I saved the message stating that I’m at Platinum. I’ve completed updates, logged out and in again, etc and still nothing. I don't want to delete the app for fear of losing even the gold status and starting over. Menu also needs work. Please make this more functional. I don't want to change coffee shops because of the app malfunctions.
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Best Staff!
The girls at the Sioux Falls, SD location are truly the best! Always so upbeat & kind! Won’t go anywhere else now!
Racist
Racist behind store. They’re worse than Starbucks. They refuse to serve black people. Especially their Indiana stores.
Let us remove gift cards!
Why cant i remove ALL empty gift cards? Why can’t i make my credit card the default payment? Why ask me EVERY SINGLE TIME if I want to reload my empty gift card i can never remove?
Still no Apple Pay
It’s an Apple app that doesn’t let you use Apple Pay
Can’t order beverage on app
The year is 2025, I downloaded an app for a store that sells beverages and stuff. I can’t place an order for pick up for a beverage through the app? So if i was out and about or if I wasn’t and someone could pass by to pick up the drink for me etc etc etc bla bla bla I CAN’T PLACE AN ORDER FOR A PICKUP FOR A BEVERAGE THROUGH A PHONE APP? THE YEAR IS 2025.
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App- Preloaded Money
This app has had numerous issues since we got our Human Bean back in Henderson, NV. First, the loyalty points were not being added correctly. Now, for about three weeks, the pre-loaded funds on the app cannot be used. I currently have $18.83 on the app and I have not been able to use the money that has been preloaded onto the app. FIX IT. I refuse to go back until I can use the money I have already given to the Human Bean. This is literally ridiculous.
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Credit card
The app does not allow you to remove a credit card once added. Mine was scammed and I’ve cancelled the card but cannot delete it from this app.
Notifications
Notifications showing on the app, no way to eliminated them. Deleted the app. Poor quality app.
Phantom notification bubble
Hate how I have to load my rewards to use them. Also, phantom notification bubble won’t remove from app
used to work
This app used to work so well but with the latest update nothing works! My rewards never work when scanned, i dont receive more “beans” even after scanning and ordering, and the menu never loads anymore! Plus almost every time I go to use the app I am logged out completely and sometimes I dont remember my password to a stinking coffee app! Annoying.
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Good but Missing Key Features
This is mostly a good app. I can order and see my points, which is great. There are two key features that need to be added for a 5 star rating:
1) I need to k on how many points it takes to get to the next level and where my progress is so far.
2) An Apple Wallet Loyalty Card like all of the other coffee companies have. It should have my points and status and a bar code so they can scan it without me having to fumble for the app in the drive through.
Both of these are basic features that should be added in the next upgrade. I will change my rating when both are available. Thank you.
1) I need to k on how many points it takes to get to the next level and where my progress is so far.
2) An Apple Wallet Loyalty Card like all of the other coffee companies have. It should have my points and status and a bar code so they can scan it without me having to fumble for the app in the drive through.
Both of these are basic features that should be added in the next upgrade. I will change my rating when both are available. Thank you.
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St. Joseph MO
The service is so uplifting. Easygoing, knowledgeable, quick, and efficient. Coffee Bean is my favorite coffee but the prices keep going up. A year ago it was 5.00 for coffee now it’s 8.00. If it keeps going up, I won’t be able to afford it. Please bring the prices back down so I can come back more often. My bill for an egg burrito and coffee is 17.00 and that’s just ridiculous.
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Ugh! This app
Literally frustrated to tears trying to log in for my birthday reward. Took me in circles.
Pretty good app
Pretty good app. Rewards are decent and menu is easy to access. Automatic 2 star reduction for constantly signing me out when the app updates and making it hassle to sign back in, unfortunately.
Horrible App
We just recently got a Human Bean nearby. I downloaded the app around March 14th. I have gone every single day, yet the app shows that I have only made purchases on March 18th, 20th, and 21st. The app truly needs fixing because the rewards are a major reason that determines which coffee shop I become loyal to.
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Glitch
I created an account and when I had them send the verification email it never was sent to my email and when I tried logging in it said my email doesn’t exist on the app.. not sure how to go about it considering it’s not in my email and I can’t get into an account that “doesn’t exist”
