Manager refused to give drink
The Powell location in Portland does not have a pick up window. They said we can walk up to the drive up window to get our drinks we order on the app for pick up. We did that today, and when we got to the window the barista and manager said they don’t do that. My wife explained that’s the opposite of previous instructions. They said our drink is ready, but they can’t give it to us because it is first come first serve. Fine. Okay. If that’s the policy, then give me my already made drink and I now I know. They could look at my order history if they wanted to and see I had only ordered pickup one other time and it was the visit prior to this one. I ordered pickup this morning because I didn’t have time to sit in line. But no. They would not give me my drink. Now my drink sits there and I’m out $14 because I can’t cancel my order to get a refund. I tried calling, but there are no options to speak to a person or even AI on the phone. It directs you to their website for each reason you may be calling.
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I LOVE BLACK ROCK
Everyone that works there is so kind and the drinks are amazing ESPECIALLY the energy drinks
All of Arizona
Live laugh love BR
Almost always disappointing
Hate that you’re asked to leave a tip BEFORE your order is done and can’t adjust. Because they expect to be tipped 100% of the time yet 90% of the time I receive terrible service or a mediocre drink. Get your overpriced latte somewhere else.
Information
Pat refuses to let you check out this guest and not buy a coffee if you can without giving me full name email choose absurd but make it even more insulting. They let you pay with Apple Pay which party has all that information so I had to sit there and type it all in because they don’t have any configured power when I went to the next screen
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