Manager refused to give drink
The Powell location in Portland does not have a pick up window. They said we can walk up to the drive up window to get our drinks we order on the app for pick up. We did that today, and when we got to the window the barista and manager said they don’t do that. My wife explained that’s the opposite of previous instructions. They said our drink is ready, but they can’t give it to us because it is first come first serve. Fine. Okay. If that’s the policy, then give me my already made drink and I now I know. They could look at my order history if they wanted to and see I had only ordered pickup one other time and it was the visit prior to this one. I ordered pickup this morning because I didn’t have time to sit in line. But no. They would not give me my drink. Now my drink sits there and I’m out $14 because I can’t cancel my order to get a refund. I tried calling, but there are no options to speak to a person or even AI on the phone. It directs you to their website for each reason you may be calling.
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Information
Pat refuses to let you check out this guest and not buy a coffee if you can without giving me full name email choose absurd but make it even more insulting. They let you pay with Apple Pay which party has all that information so I had to sit there and type it all in because they don’t have any configured power when I went to the next screen
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Best coffee
I ordered the white mocha .iced coffee with whip cream .it was breathtaking! I’m glad I tried this place. Will be coming back soon
Online ordering is NOT the way to go
Honestly you’d think that ordering online would be faster bc it says it’s ready in 5 mins but it takes an extra 10 which is so aggravating definitely not come back lol
Wrong coffee
I ordered a blended coffee and I got an iced coffee not sweet
