HATE the App, love the Coffee
I LOVE Black Rock coffee! I might be addicted. However, I HATE the app. It’s unnecessarily tedious. There are at least 12 steps to place an order for one item only!! It’s so irritating, and so slow! The app itself is slow, not just because the amount of steps:
Pickup/ delivery
ASAP/later
menu
size
Confirm phone #
Payment ….
Update requests:
- FAVORITES: location, menu items
-DEFAULTS: ASAP, pickup, medium, payment choice
REMOVE: phone #- if we are logged in, this step isn’t needed!
I order Dutch Bros in half the steps!
Pickup/ delivery
ASAP/later
menu
size
Confirm phone #
Payment ….
Update requests:
- FAVORITES: location, menu items
-DEFAULTS: ASAP, pickup, medium, payment choice
REMOVE: phone #- if we are logged in, this step isn’t needed!
I order Dutch Bros in half the steps!
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I love it
The best coffee
Don’t waste your time ordering on the app
Placed the order at 10:34, said the order would be ready by 10:45 got at the store at 10:46 and by 10:57 they were just starting to make the order. If we would’ve just came in or went through the drive-through, we would’ve had our food faster. Annnnnd the food was cold once we got it… Loved eating a $8 cold and hard bagel that sat out for 30 minutes. Thanks
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Really Cool People & Coffee
Everyone is so nice and the coffee is amazing!
Black rock
Coffee really good
Normally good this time was horrible
I normally have a great time at black rock, great service and kind workers. This time was different. I put in my order online to my location and get there at my pickup time. When I asked for my order 2 minutes past my time they said sorry I picked up orders wrong and so yours will be a few more minutes. After wait for 15 minutes they said sorry your next. Over 7 people had walked in and got their orders before mine by this point. After 20 whole minutes of waiting my mother had to come in and say that we had to leave and to just forget my order because after over 20 minutes they still didn’t have my order and we had places to be. The workers were completely disregarding an order I put in ahead of time because what I believe because I was a minor. Never got my drink and was over all a horrible experience when you get ignored for over 20 minutes resulting in having to leave.
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Black rock the best coffee
The best coffee my go to coffee everyday
The best
Black robins always so welcoming and their employees are always so helpful, the grilled cheese and the blue lagoon are the best, they are for sure better than starbucks and they are my favorite definitely recommend.
No help
They only have email help services. I ordered through app twice now they have not brought what I was suppose to get and I can not get any help on phone I have to go to store to get assistance this time no drinks came at all. No call no refund. If they don’t have drinks or aren’t going to deliver atleast don’t take my money.
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Amazing place
Love their coffee
Sooooo goood
I go here every day bc how good it is I 100% recommend this over Dutch Bros but sometimes when we order decaf, we get full calf
5/5 stars ily
best matcha in my life thank u
OMG
The Cherry Tiramisu iced is so good!
Almost good
If you want delivery to take twice as long as doordash while still technically using doordash then this app is great. While everything is straightforward and simple to use and the GUI is decent, it fails in getting my drinks to me in a timely manner. What would take 30 minutes on DoorDash consistently takes over an hour and results in a watered down drink and cold food.
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Slow process
Love the coffee!! App needs to be quicker though. Other competitors don’t take this long to order a drink fyi.
Really bad coffee
The employees never make anything right and never fill up the cups. This place is worse than starbucks!
Coffee
Had an order called in at 721 came to pick it up. It was 741 and still didn’t have it ready.
Was the app built by a kid?
Why do I need to put my name, email and phone number every single time I order something? I'm usually driving while I need a coffee fix. Pull the data from apple pay(they expose this info to the vendor) have favorites listed or recent orders as a one click option. I'm all for hiring from within but is a barista building apps on her free time?
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Very slow app, great drinks
We love their drinks, but the latest version of the app is crazy slow!!
Pickups
I usually never write any reviews but this has been a pretty consistent thing happening. I work 4 days out of the week and love ordering Black Rock before work, however during the week at least 2 of those days consist of me ordering for pickup and arriving 20 mins after I placed an order and nothing is even made yet. I understand that orders for pickup and choosing the pickup time as “asap” won’t always be ready within 5 mins but 20 mins and there’s nothing made is kinda frustrating to walk into. It’s the only store that’s close to where I live and I keep hoping things get better but the lack of urgency and awareness having to look up at the screen and looked “shock” like that order wasn’t there 20 mins ago is getting old.
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