Love the coffee, their app needs work
I love their coffee. However the app needs a serious overhaul. The company needs to invest in a killer software engineering team for its app support. I know I’m not only whose having issues, and this company’s app will continue to be a drain on resources until they put in the same love and care that they do with their coffee.
Your in-store workers are going crazy and ordering ahead would make their lives easier.
Problem Statement: I cannot get past choosing a store location, there are no options around me despite me being parked in their parking lot.
Your in-store workers are going crazy and ordering ahead would make their lives easier.
Problem Statement: I cannot get past choosing a store location, there are no options around me despite me being parked in their parking lot.
Show more
Horrible app
You guys seriously need to update your app. It’s truly terrible. I have unsuccessfully tried to add my cc for payment method so many times and it continually says “tokenizing”. I have deleted the app and added again to no avail. It’s impossible to get to the menu and when I have been able to actually pre-order a drink, it’s never available when I get there. Why, you ask? Because the store never gets the order from the app!! Your coffee is great but you need to get it together and join this century because your competitors are out performing you.
Show more
Just go to the location instead
I normally don’t take the time to write reviews but I have been sitting here for the past 20 minutes trying to attach my card for my payment method. I have had my WiFi on and off to have it complete loading/saving but it won’t. As someone who is on the go constantly, a simple online order should be the least of my worries. I’m still gonna go get my coffee but it would have been nice to order it before hand without making an extra stop. Please fix this issue, thank you :)
Show more
How is this so terrible??
Two separate times I have tried to place a mobile order. First it won’t even prepare the drink until you are class by which is silly…what is the point of doing a mobile order then? Secondly, I can never get past adding the payment card. It always gets stuck on “tokenizing payment card”. This will be stuck for 10 minutes and still does nothing how long do you have to wait hours, days, months, years?? By far the worst app I have ever tried to use. Please fix your app.
Show more
App needs serious update
First off, we love Blackrock coffee, fuels, pastries (everything). The app always freezes and doesn’t let me place an order online. It’s whatever, we are already driving to pick up what we want so we’ll just get in line but it would be nice to be able to use the app. Also, it would REALLY be nice to have a description of the drinks. A “hot IV” is not available anywhere else that I know of so let me know what it is in a description. That would save other people from me holding up the line inside the store while I ask about the different drinks.
When I decided to make my suggestions in this review, it says this version has not been updated from 3 years ago. It’s about time to take care of that.
When I decided to make my suggestions in this review, it says this version has not been updated from 3 years ago. It’s about time to take care of that.
Show more
Terrible user experience
So many bugs in this app I don’t know where to start but I’ll try so your dev team can fix it:
1) The initial pop-up “x” is too close to other icons on the new iphone that tapping to close is a lesson in frustration.
2) If I’m not absolutely stationary, the app constantly cycles and is basically useless
3) If I input my billing info for mobile ordering from my local shop, it makes me do it again if I try ordering from another location. I looked at my profile and my debit card was in there multiple times!
4) After getting a nee debit card, I can’t enter in the new info because the app endlessly cycles to “tokenizing payment methods.”
As of now this app is pretty much useless to me.
Figure it out Blackrock. Spend less on new wall paper and build a new app.
1) The initial pop-up “x” is too close to other icons on the new iphone that tapping to close is a lesson in frustration.
2) If I’m not absolutely stationary, the app constantly cycles and is basically useless
3) If I input my billing info for mobile ordering from my local shop, it makes me do it again if I try ordering from another location. I looked at my profile and my debit card was in there multiple times!
4) After getting a nee debit card, I can’t enter in the new info because the app endlessly cycles to “tokenizing payment methods.”
As of now this app is pretty much useless to me.
Figure it out Blackrock. Spend less on new wall paper and build a new app.
Show more
The coffee is good. The app is not.
I have been a loyal black rock coffee fan for several years, so when I saw they had an app, I was excited to download it and start using it to expedite my ordering experience. Unfortunately, the app didn’t even allow me to enter my credit card successfully and the process of attempting to order is very confusing due to bugs in the application. I hope their developers will invest in addressing the bugs and get it running smoothly because I would definitely use it!
Show more
Needs improvement
Ordering has been fine but if I switch black rock locations, then my payment method gets completely wiped out and I’m forced to re-enter. Mind you, I’ve added my payment method to my profile so in theory it should populate no matter which location I’m at. This has been happening for years now and is pretty frustrating that in 2023 it is still a problem. Please fix!!! Also it would be awesome if the full menu, including food could be ordered through the app.
Show more
Difficult to Use
Unfortunately I cannot add new payment methods, as a loading circle stays on the screen and says "Tokenizing Payment Methods" every time I try to save a card. Therefore I can no longer mobile order. When I was still able to order, only their drinks are online but their food is not available for purchase. I love BlackRock's coffee and service so much, but unfortunately their app does not match the quality of the company.
Show more
App will not let me add payment method
I’ve used this app for a couple years to order coffee daily-all of a sudden a week ago it dropped my payment method and will not let me add another. I don’t get an error, it just says “tokenizing payment method” with a spinning circle and it never stops. I’ve left it for 30 minutes hoping it would take and it’s still spinning. Please fix this.
Show more
Unreliable
First time user as of 15 minutes ago. I found the app simple to use, having no trouble identifying what I wanted and adding it to the cart. Unfortunately, when I went to submit/pay for my order, the app crashed, and did so repeatedly.
I had a complicated order for several people which took significant time to get right. For the app to crash was disappointing as it wasted a lot of my time.
I had a complicated order for several people which took significant time to get right. For the app to crash was disappointing as it wasted a lot of my time.
Show more
Not as good as it once was
I used to use this app frequently to order my coffee. Now it never updates my payment method. The app just spins and spins in perpetuity with the message “Tokenizing payment methods”. We are busy people and as much as Blackrock is my favorite chain coffee, out of need to conserve time I will simply go to a competitor whose corporate headquarters understands the importance of the customer experience as well as their customers time and deliver a proper app that works.
Show more
Dreadfully Frustrating
This app is a nightmare. Location settings are a mess. I logged in and it suggested my nearest location (with settings turned on) over 1000 miles away. My actual nearest location is not available. Yet, I persisted, for some unknown reason. I couldn’t set up my payment method nor my profile. I deleted the app and will not be patronizing BR coffee. Another win for Starbucks.
Show more
Excellent Coffee.
The workers are all very polite, and they listen attentively, making our quickly, and correctly. All their flavors are delicious. These poor reviews are ridiculously lame, and pitiful. Such laziness. They are probably self entitled liberals. definitely not your respectful, and grateful Generation X. All whiny over an app, not the service, speed, and quality.
Show more
Very frustrating app
Worked fine for awhile. Special offers seem to freeze the app. Now my payment method won’t work all of a sudden. Tried to load a new card and it just spins telling me it’s “tokenizing”…. Maybe that means they’re carving their own version of my card out of stone? Tried to delete old card and re-add it but that won’t work either. So irritating.
Show more
Can’t order ahead, payment system is broken
I would love to be able to use the app to place an order, but I can’t add a payment method. It will never scan my card, and when I add my card details manually, it just spins forever trying to tokenize the data. This is pretty much the primary thing your app should do. Please fix this!!!
This app is garbage
What is the point of an app for mobile ordering that:
A) won’t focus on your card when trying to scan it instead focusing somewhere past the spot that it tells you to hold the card
B) won’t store your card once you go through the effort of manually typing it in
The app acts like it’s running on a 386, if it runs at all. Why bother even having it?
A) won’t focus on your card when trying to scan it instead focusing somewhere past the spot that it tells you to hold the card
B) won’t store your card once you go through the effort of manually typing it in
The app acts like it’s running on a 386, if it runs at all. Why bother even having it?
Show more
Uable to add payment method
Horrible app. the stores arent able to scan your app in the stores they have to ask for your phone number for the rewards program. Also when you try and add a payment method it freezes and never adds the app. You would think with all the smart IT people they would actually have an app similar to starbucks. Wont be back to this place. Mobile order doesnt work either.
Show more
Lost Money
Downloaded app and added payment method, only to be told you can’t pay with app.
Was given a $50 gift card and server said she could load it on the app. She did that, paid for our coffee and threw away the card (because it’s on the app now)
Purchasing coffee a few days later they tell us the can’t use the app to pay and need the card. Even though on their screen it show balance. Manager was no help and told us we could call corporate .
Why do the even have an app?
Was given a $50 gift card and server said she could load it on the app. She did that, paid for our coffee and threw away the card (because it’s on the app now)
Purchasing coffee a few days later they tell us the can’t use the app to pay and need the card. Even though on their screen it show balance. Manager was no help and told us we could call corporate .
Why do the even have an app?
Show more
Unuseable
App will not progress past entering my number to register. I’ve entered my number and the button to send the PIN can’t be pushed. I’ve tried closing out the app and opening again multiple times, even tried restarting my phone in case it was the problem. I made sure to open the links for their terms of service and privacy notice as well. This is not a fluke, because it’s happened both times I’ve tried downloading the app, months apart.
Show more
