Absolute worst banking app
Do not bank with Blue if you like having a fast, convenient banking app. I’ve been with Blue for only 2 weeks and everything with the app and website have been terrible. I tried connecting an external account for a week, had to go to a local Blue and they’re unsure of why I can’t connect it. I want to send money to my Blue account but of course, what would you expect from this horribly made app? Zelle said that there is Zelle within this app, which of course, nope, there isn’t. So yeah, don’t waste your time with this. Get literally any other banking app
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Awful
This app is pretty much useless. I can’t pay my car loan on it ever, I always have to end up calling. It seems like this bank just keeps adding convenience fees to pay the loan account with them.
Useless
Not a good app. I have to call most of the times for any changes and then I’m hold for over 30 minutes. Sometimes way more… 🙄🙄
A little slow
Needs updates to fix bugs and add Zelle
Garbage App.
I haven’t seen an app this incoherent and useless since the very dawn of mobile apps. I would definitely expect more from a financial institution that’s handling my money and personal information. There is no direct way to pay the bill, in fact the tab “bill pay” doesn’t allow you to pay the bill. You have to manage and transfer funds from a completely different tab on the app and you can’t view statements to know what is owed so when you do finally get to the very vague page for “transfers” there is no prompt for the statement balance so you have to dig it up through your emails and type it in manually down to the penny so you don’t get hit with fees. I would say it would be easier to just call in and give a credit card but I tried that and the customer service rep on the phone said there was “nothing she could do” and they don’t accept credit cards because, AND I QUOTE, “that would be putting a loan payment on another form of loan. Which they don’t allow”… which is easily one of the most hilariously insane excuses I’ve ever heard. Every other company on the planet has this stuff figured out, why is this so hard for Blue Federal Credit Union? Feels a bit like a scammy business IMHO.
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Terrible
If I could give it no starts i would.
Not only is the app overly confusing in its design and poor word choice but it has an absolutely awful layout. It’s almost as if they don’t want you to find what you need so you could miss payments. Finding auto withdrawal was.….well I still haven’t.
Whoever designed it should retire from app development, in addition the genius who signed off on the final product should resign as well.
Not only is the app overly confusing in its design and poor word choice but it has an absolutely awful layout. It’s almost as if they don’t want you to find what you need so you could miss payments. Finding auto withdrawal was.….well I still haven’t.
Whoever designed it should retire from app development, in addition the genius who signed off on the final product should resign as well.
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I wish I could rate this 0 stars
Literally the most complicated and least user friendly app ever created. I’m going to need therapy after trying to use this godforsaken trash site.
Worst app ever
Hate this app. Impossible to get around. I’m a new member for a refinance. Payment not do till 12/3 but I always pay early. Won’t let me add my checking account. Call customer service after waiting 20 minutes he says oh let me reset your account I don’t know why it won’t let you. Wait till next day makeup a whole new account and nothing. Back on the stinking phone tomorrow. If this is of sign of things to come then it won’t be long for another refinance. Not worth the headache. I’m trying to sign in now and tells me session has expired. Ok it won’t take me to sign in page. After I restart my phone and get it is impossible to find anything I’m looking for. Get frustrated and sign out. Then I keep getting session ending soon messages. You people need to do something about this nightmare of a app and pay a professional to do the right job. SO DISAPPOINTED!!!!!!
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Face ID randomly turns off
After I setup Face ID it appeared to work fine for awhile but then randomly it turns itself off and requires a password. If your password is something complicated that’s not used elsewhere then it may be impossible to sign in until you get home and look up your password. This isn’t normally a big deal unless your on vacation trying to pay an overdue bill.
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Bad
Won’t let you pay in advance, your account has to be paid on the day or late to take payment. Also takes days for payments to post online or over the phone. You have to go to a blue branch and make payments yourself if you want payments on time. The app had face recognition and then went away one day… couldn’t sign into my account after and magically the password that is saved is somehow wrong. When I call to reset everything the phone has me on hold for 30 mins and then asks for me to leave a message…. Why does blue have to be so frustrating to deal with!?! I just want to put things on auto pay and whenever they transfer me, the call hang up!!! Your clients want to pay and be good, but you’re making things harder on your clients by not being convenient
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Doesn’t Work
Please use a different or better server and UI because the page doesn’t load or their are errors half the time
Horrible
This app needs an update if it’s a good bank I don’t see how they haven’t fixed issues with complains over the years I keep getting logged out with the same login I’ve been using for years
Horrible app, slow, slimy,
Slow
Ignorant bank overpaid app company
The banks leadership is idiotic and bought the app from an overpriced app developer who set us up for failure
The app alone makes me want to go to another bank
The app is absolutely infuriating. The keyboard closes every few seconds and if you’re writing a message it’s right below the cancel button and half the time you accidentally press it and you have to restart the message all over again still with the keyboard closing all the time. This has been an issue for years it’s time to fix it.
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Horrible
I made payments on my credit card on the 22,23, & 26 of March. It’s now the 30th and the app still shows I owe money. When I called the bank they said I paid but the app isn’t showing it. PLEASE fix this so I don’t accidentally pay you guys more than I owe. It’s hard to pay credit card bills if the app doesn’t show an accurate amount.
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Glorified Web View
This is just a glorified web view. I switched to Blue from USAA so that I could have a local bank. Blue as a bank seems great but highly disappointed in this app experience. USAA had a much better app tailored towards mobile users.
These days, it’s mobile first and the experience should reflect that. If I had checked the app prior to opening a new account I might have thought twice about banking at Blue. Hopefully this will be addressed in the future
These days, it’s mobile first and the experience should reflect that. If I had checked the app prior to opening a new account I might have thought twice about banking at Blue. Hopefully this will be addressed in the future
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Wonderful app
I’ve used this app since it’s inception in the states and overseas. It has always been outstanding, especially with the hometown support when I had questions. The reason I didn’t give it 5 is because it takes too long to post purchases and payments to the credit card. Thanks for all your outstanding work.
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Do better Blue.
Slow and won’t open 90% of the time. The bankers are great and very helpful. The app and website are 19th Century.
App has been down more often than not
Why is the App down so much!? I go to deposit some checks this morning and, again, the app is not working “service unavailable.”
