Slow-No Loading
When opening “plan details” it does not load. Tried three times on different days.
Keeps say error
It’s really sad when you download the app and it continues to say error when login and says to call the number on the back of my card? It’s just a little disappointing because I have to take the time out of my day to call a number and hope they can fix the mobile app..
My only beef ….paying bill
I was out of town and needed to pay my premium and opened the app and to my surprise I was not able to find any way of paying it. I then googled BCBSM pay my bill and that was a completely different program and it worked rather well. The time I spent doing this was well over a half hour as I couldn’t believe they wouldn’t take my money through that portal.
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Worthless
You can’t do anything after you login.
Hold time
Unacceptable!!!
Terrible
Don't waste your time
BCBS MN
The app is very slow and does not appear to work. Very little information is downloaded and/or takes forever. Do better!!
Prefer the other app
The blue cross advisor app that we were switched to last year is much better and has much more information.
Why make us switch to the one that doesn’t work?
“Find care” opens blank page, had to log in 3 times in a row for it to be convinced I was actually logging in.
App no longer supported
I thought the UnitedHealthCare app was bad, and I was hoping for better when I switched insurance. I prefer to use an app to do most of my business wherever possible. I know you would prefer I used the app, because you make it so hard to get to a competent person when I try to call. While I’m on hold for your overseas agent, you repeatedly remind me that I could be using the app. When I finally get ahold of someone in Bangladesh, I have to wait on hold again to speak to a US based agent. I would love to be able to use the app, but it has an overwhelming number of issues, that I can’t get my head around all of them. The first problem I had today, was that every time I asked for a new page, it made me sign in again. Next I got to a page I didn’t want to be on and there was no way to get back to the previous menu. I gave up and came here. I know good apps are possible. I see this app hasn’t been updated in 2 years, so you have basically given up also.
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Terrible
This app is genuinely terrible. Unable to add ID to Apple wallet. Unable to view claims. Unable to view the ID card through the app. Deleting
Spins and Spins
‘Plan Details’ section hangs up, whether trying to access from ‘Overview,’ ‘Benefits,’ or ‘More’ sections. Have deleted and redownloaded the app. App is only good for ID card and Claims.
Horrendous Healthcare App.
I started laughing when I saw the tons of 1-star reviews, and when I tried to use the app, I could definitely see why.
Upon login, the member overview shows incorrect data. Your health plan details never load. View ID never loads.
If this terrible app is any indication of Blue Cross of MN's overall quality, MN’s seniors are in big trouble.
Upon login, the member overview shows incorrect data. Your health plan details never load. View ID never loads.
If this terrible app is any indication of Blue Cross of MN's overall quality, MN’s seniors are in big trouble.
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Spinning forever
If you want to find out anything about your BCBS MN account, all you ever get is the loading spin that never ends.
How can this app be so bad?!?
How can this app be so bad?!?
Why does it even exist?
If the only thing you need to do is look at your ID card or look at the most recent claims, sure it’s fine. You can’t even see if you’ve hit your deductible or review any details on your account. If you click Summary of Benefits and Coverage, it will try to load then drop you back on the overview page. There is no way to see overall account information and the interface is horrible. Why have a tab for benefits if it just pulls up a submenu with one option? Why not just navigate to that option? You can tell that it was built by an insurance company since there is no consideration for making it modern or usable. If this app existed for a company that did not provide an essential service that in most cases users do not have an option for someone else, it would not survive. Pure laziness and lack of care for a tool that is crucial for many policy holders. Profits are the only focus for BCBS, so you can expect the user experience to suffer. If you need any actual information, you can try to navigate the web portal on a laptop or spend hours on the phone with their team (who has given me incorrect information on multiple occasions).
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Not Very Useful
Other than viewing your membership card, this app has no value
Bad app
Won't let me log in. Stupid.
Limited Function
No way to view bill or pay bill in app. You have to open a web browser for billing. A lot of times apps have more capability than web browsers. Not this one.
BCBS quality
Another 30 minutes trying to log in Reset pw etc - if CEO had to log in every hour, he/she would ask this to be fixed, by a new team This app fails to load, requires you to sign in every time as if it’s a bank account because maybe a few people can’t control their phone security?
Information tends to be useless But IF it be loads, you can see claims Like anything from their marketing department, quality is not a priority. They THINK they are the only ones who know the business and this app demonstrates their talents.
It can’t even open a pdf of YTD statements
You get logged in and then to search a Dr you have to log in again
Information tends to be useless But IF it be loads, you can see claims Like anything from their marketing department, quality is not a priority. They THINK they are the only ones who know the business and this app demonstrates their talents.
It can’t even open a pdf of YTD statements
You get logged in and then to search a Dr you have to log in again
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Useless, doesn’t even let me log in
When trying to log in into my account it always says data error or data not available
