Beware! Automatically adds tips!
Beware! If you download the app and book a ride, the app automatically adds a 15% tip with no notice and no opportunity to confirm. Also, I pre-booked an SUV and a sedan showed up. My luggage barely fit.
Excellent App & wonderful Drivers
I’ve used this app a few times now and so far it’s been a breeze to use. The drivers are nice and respond in a prompt manner. You can view a how far they are and when they will arrive.
Excellent job!
Excellent job!
Don’t use app, just call for taxi or use other service
Terrible app once provide Apple Pay and reserved taxi pre charged on a Apple Pay immediately. Although the estimated charge is much lower.
No one will answer the phone to explain pre charge
No one will answer the phone to explain pre charge
Great app
App is great very easy to use. Map is very helpful. Minor complaint: time to arrival of car is often wrong, several times it took drivers considerably longer to arrive.
Pre booking Vans
Pre booking does not work for Vans. The app does not allow extra time to locate vans. As a result the waiting time is extensive and van is always late which defeats the point of booking ahead of time.
Does not work well when booking more than one taxi. GPS is not accurate resulting in bad pick up locations. Had vans cancelled by dispatcher for unexplained reason. A few glitches and software bugs to work out.
Does not work well when booking more than one taxi. GPS is not accurate resulting in bad pick up locations. Had vans cancelled by dispatcher for unexplained reason. A few glitches and software bugs to work out.
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Service
I ordered a ride on their website for a later time, it easy and user friendly! They kept me updated every step of the way and confirmed the vehicle information and the driver’s. The taxi showed up on time at the right location ! Great service overall!
Some drivers steal your money
I’ve been using this app regularly for a few months now after an injury. I’ve wanted to support taxi’s over Uber but what a shame. I’ve have three awful experiences in the two months. The worst, after paying for the trip on the app the driver did not show up but charged my credit card. Another brought me to the wrong location and said I could walk the rest of the way; after refusing to and waiting for a couple minutes he takes a long way to my destination and the trip cost about 25% more than usual. Some of the drivers are great but it is the few scammers that ruin it. I will not take Blueline taxi again. Uber it is.
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Rude drivers
Lots of rude drivers. Never know who you’re going to get. I even had someone try to bill me more than what was metered. I want to support taxis over uber but it is hard when the drivers are angry, rude, and try to rip you off.
Solid app
The app is effective, stable, and very clear. Easy to navigate, easy to use.
Scary
I have had so many problems with this company. I’ve had drivers remember my school (from the last time they drove me) and drive me there saying “no, you are going to go to school” instead of driving me where I asked them. They constantly come late and say they will pick me up in 5 minutes and stay at their house for 45. I’ve missed so many important tests because of Blueline Taxi. There’ve been multiple times that the driver doesn’t know where they are going when it is right on their little screen. They make me pull up how to get there on my phone instead of just driving me there themselves (when their gps was working I checked). There’s nothing wrong with the app itself, but please don’t get this app, don’t trust your kids with these drivers, I’m terrified. I really tried with Blueline, but I can’t anymore I’m switching to Uber. Thank you, and have a good day.
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Love this app!
Blueline Taxi is my choice in Ottawa. The app is very easy to use. Drivers are friendly and efficient.
App doesn’t work
I downloaded the app and it asked for my cell phone number and after entering it it asks to solve a captcha. After selecting the squares it just spins and spins. I deleted it and reinstalled it and had the same thing.
Better than uber
Cheaper, faster, better than Uber. UI not perfect but service is excellent.
Push buttons, get taxi
Easy to use, takes Apple Pay, taxi comes. That’s all I want really.
App doesn’t locate well
As soon as I installed the app it chose a close-by address but not my EXACT address. Doesn’t allow me to change the home address to what it should be. This no doubt will cause issues. Will call instead. Please fix this. UPDATE: They fixed the issue a day or so later. Very good.
Spins forever and does nothing
The first screen asks for your cell number. I entered mine, and the spinning “loading” wheel just hung out for like 5 minutes so I closed the app, re-opened and tried again. Same thing. Twice. Deleted it. What a shame. I noticed different cities all have their own, too. Why doesn’t Blueline just make one good app for all the cities instead of Hamilton and Durham doing their own? Pool resources to make things better!!
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You guys scamming people 🤬
You guys are scammming people
Good trip
Good service
Some glitchineas but better than having to call!
A couple things that could be improved. First, for some reason, the driver never has the destination that I’ve already entered into the app when I get in the car. So it seems like a little bit of a waste of time on my part. Second, some other funny things have happened. For example, today when I was taking the taxi, some other taxi driver called me and asked me if I was available to be picked up. So somehow it seems likely the app is transferring my request to another driver, even though I was already in the car with the first driver. Seems a bit strange to me. However, the app still works quite well and I’m glad that you have it.
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Wait time
I can’t tell if the app is horrible or if it’s the drivers, on multiple occasions I’ll book a driver and the wait time for them to get here says 3 mins, 20mins go by and it looks like there car hasn’t moved an inch this is extremely inconvenient because on multiple occasions it has caused me to be late, including today
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