Terrible app
There’s no way to edit your credit card info if you make a mistake during the order and you have to re-enter everything which is a PITA.
Also there’s no way to track your order once added so you don’t know the status.
Also there’s no way to track your order once added so you don’t know the status.
Gift cards
If you have a gift card for bonchon it is not possible to purchase anything online due to horrible management and because this company lacks respect to the customers. If they did have respect they would have a site that actually works and realize there app has one star.
And may have a few problems.
And may have a few problems.
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Not well laid out, No Apple Pay
App requires way too much scrolling to be used. Should be more tap to select than there is. Also, I will not save my credit card information in an app like this. Please add Apple Pay support ASAP else I may not risk ordering through it often.
Impossible to cancel order
I needed to cancel an order in this app and there was no way to do it. I made an advance order, so there is plenty of time to cancel. I can see the order in the app, but no way to cancel it. I also called the restaurant and they couldn’t see the order yet, so the way couldn’t cancel it either. Frustrating experience for me and annoying for the restaurant as well.
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Garbage
The app basically is the same as if you are ordering via the browser on the phone. It is like a screen scrape! What is the use of the app? Can not even order from my computer as their certificate does not match their site name and throwing a 404. Oh can not even call in a phone order. I guess soon going to be only walk in. Oh. If I did not like Bonchon
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