Human contact
Would like to simply ask ONE QUESTION and your AI is not capable of answering.
BOOKING WAS FINE
Booking process was fine! It was CLEAR! It was expedient! THE PRICE SHOULD HAVE BEEN LOWER / MORE AFFORDABLE!
Very well
But a bit confusing about if breakfast was or not included in the différents options.
Easy booking
Nice to booking then pay cash upon arrival
Meh
If you have any problems don’t expect booking.com to do anything. They book through a third party so whether you have a family death, mold in the room, or no air conditioning they say their is nothing they can do and you have to reach out to their third party that made the reservation. And once you do that they tell you to reach out to booking.com. So frustrating and shady.
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