Forced to Pay Full Amount Despite RM800 Stuck in Wallet
I’m extremely disappointed with Boost. My Boost Flex contract is RM1050, but RM800 is already inside my Boost Wallet — and I can’t access or use that money at all because my old number was terminated and I forgot my password. I didn’t use a single cent of that RM800, yet I’m still being asked to pay the full RM1050. Logically, only RM250 should be payable.
It feels unfair and unreasonable that the money in my own wallet cannot be deducted or accessed, but I’m still asked to make full payment. If this issue is not resolved, I will bring it to KPDNKK / Tribunal Tuntutan Pengguna or highlight it publicly on TikTok.
It feels unfair and unreasonable that the money in my own wallet cannot be deducted or accessed, but I’m still asked to make full payment. If this issue is not resolved, I will bring it to KPDNKK / Tribunal Tuntutan Pengguna or highlight it publicly on TikTok.
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iOS widget gone?!!
The widget went blank and unable to re-add
Apk silit
Tolol
Unable to add foreign Debit/ Credit cards.
Used to use boost alot, but lately unable to add My debit card to top up my Boost E wallet. Hence you've lost yourself a user
BEWARE MONEY LAUNDERING APP
This app should be removed from the App Store , they will not refund your money added to wallet despite mentioning that they will. Support is a bunch of clowns always asking personal informations but does not assist or solve any issues
This app is currently not available in your country or region
UNABLE to download boost bank app !!! So how do I transfer or use my money from my boost bank account ???
Cannot use indonesian card
Before i can top up boost with my indonesian visa card, now cannot anymore
Thats very strange
Thats very strange
Foreigner bank card are not allowed anymore to top up boost card
As a bruneian who use this apps very frequently to use the duitnow features when im visiting to malaysia and also pay my subscription using the boost card, now with their latest update changes as they will not accept foreigner card to top up the boost card, this boost is no longer useful and i will uninstall and forget about it just like they block the foreigner card to top up the boost card. Worst apps award goes to this apps.. will never install this apps back unless they allow us foreigner to top up the card.
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worst ewallet
dont understand why it got such high rating, this app has no way compared to tng, too many limits. monthly limit, transaction limit… wallet was stopped to top up many times lol, harlo u have to top up campaign encourage ppl top up but then u freeze because top up too many times seems suspicious. and it never clearly state how many times top up/transaction considered suspicious. very hard to understand and use. moreoever, if u have this monthly spending limit, then should warn me before top up. after top ip only realised the limit reached, so u just expect me keep the money “safe” in ur wallet? why not i just keep in gx to earn interest better? customer service is worst, can only reached by mail, very not timely. finance app should be an urgent manner, where is ur hotline? last time asked customer service what is the transaction number limit per month, cannot give exact figure lol. so u never have a standard? i use it just for asbn purpose, but 4.9k monthly limit really don’t know enough for what. will retire it after utilise all the funds inside. forget about boost star, useless as well.
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TIDAK TERIMA MONEY
SAYA TIDAK MENERIMA SEBARANG WA KE DALAM AKAUN BOOST SAYA, WALAUPUN SAYA BERBUAL DENGAN CS. DIA SURUH CHAT KE BANK, TAPI BANK CAKAP CONTACT CS BOOST DAN CS BOOST SURUH CONTACT CS BANK. APA MACAM NIIII!!!!
Payflex Boost not available
I got multiple notifications on the feature but whenever I try to apply I always encounter this error ‘There was a problem, please try again’. I also contacted customer support via Whatsapp but he recommended to try again later. I have tried the feature since last year but the issue still the same. If it is not available, please don’t offer or send notification.
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Needs to be more user friendly
Reward Shake animation is such a waste of time!
It takes around 5 seconds. What a waste of time. Just pop up the reward when transaction is done.
After so many transactions, give an option to open all rewards at one go. No need to open 1 by 1.
It takes around 5 seconds. What a waste of time. Just pop up the reward when transaction is done.
After so many transactions, give an option to open all rewards at one go. No need to open 1 by 1.
Meh
The app has too many useless functions. The only one I find useful is the bill payment
Has potential, but inefficient
Downloaded this app few months back. As I find it pretty much easy to locate the merchant that offers this app. I have started to pay my bills using their app. I even paid for their Boost Beyond Card to enjoy every single thing they offered in the app. Unfortunately, I can’t apply for the PayFlex that is main feature of the card. I have tried thousands of times but still came out as an error. I reached out to them via email, Facebook messenger, for the past couple of weeks, no solution provided. Always mentioned my case is still investigating. I got fed up and frustrated. Their CS are so incompetent. Was thinking to just get rid of this app. Wasting my time.
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PayFlex & Normal Boost
After activated PayFlex and tested top-up money to wallet, I couldn't use the normal Boost to pay for a simple breakfast and send money to my sister. After complaining to Helpdesk yesterday, the email response was I couldn't reverse the activation and the suggestion is I can stop using Flex... As a result, I don't want to add more debt to Flex which will charge me RM10 every top up transaction, and it doesn't allow repayment after activated it instantly (yesterday) or activated after 1 day (today). Luckily I didn't top-up much money compared to my usual habit, I stop using this E-wallet for the meanwhile, check back again for repayment after 4 Jan 2024. If I can't use normal Boost after that, I will switch to another app as my daily E-wallet.
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No refund (will boikot the apps)
i have no idea why this apps can still manage. i been follow up my refundable but stiil not settle almost 2 month.
I’m really dispointed about this coz almost RM100 is gone & as a B40 i really says is not worth it to use this apps.
last follow up says that the refund already made via my bank account but when I’ll ask how get my bank account.. they keep on ask to check but till now no refundable. Yesterday i’ll ask again but no answer…
please don’t make fool with users👿.. if already transfer thru bank account pls prove it..
I’m really dispointed about this coz almost RM100 is gone & as a B40 i really says is not worth it to use this apps.
last follow up says that the refund already made via my bank account but when I’ll ask how get my bank account.. they keep on ask to check but till now no refundable. Yesterday i’ll ask again but no answer…
please don’t make fool with users👿.. if already transfer thru bank account pls prove it..
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Bad Customer Service Support
All the while i was using ewallet for my transactions and boost the most frequent app that I'm using and convenience with.
Recent cases I had an issue whereby my transaction on the app was success and from the was failed. Then i sent an email to check on the transaction status.
From what I experienced, it’s really realy BAD SERVICE I EVER HAD when complaining something. How they handled was first day complaint 1 customer support will entertain you and raise a complaint ticket, then no action taken. The next day your follow up another person will entertain and same thing they do which was raised another ticket. For my case until 4 person from their customer support which were doing the same thing. At the end the problem still unsolved and its already 6 days after the case reported.
Not sure how they monitored their own KPIs. For sorry, next time i will clear up my money in this wallet then shift to others. Yes you are good in coins and benefits but services wise was very very bad 👎🏻👎🏻👎🏻
Recent cases I had an issue whereby my transaction on the app was success and from the was failed. Then i sent an email to check on the transaction status.
From what I experienced, it’s really realy BAD SERVICE I EVER HAD when complaining something. How they handled was first day complaint 1 customer support will entertain you and raise a complaint ticket, then no action taken. The next day your follow up another person will entertain and same thing they do which was raised another ticket. For my case until 4 person from their customer support which were doing the same thing. At the end the problem still unsolved and its already 6 days after the case reported.
Not sure how they monitored their own KPIs. For sorry, next time i will clear up my money in this wallet then shift to others. Yes you are good in coins and benefits but services wise was very very bad 👎🏻👎🏻👎🏻
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Bad customer service and user experience
The partner wallet offered by boost is a gimmick to capture user attention and eventually trick user into spending more money. Though the terms did not state there are any limit can be used in a single transaction, and yet when you make your purchase, it used the funds in your main account and only use RM5 from the partner wallet even though you have RM100 in the partner wallet. When you bring up to the customer service, only they tell you there’s limit and refuse to make it right with the user.
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After update cc gone
Had to uninstall and reinstall to get it back, what kind of poor IT
Response from developer
Hi there, we're here to help you out! Do drop us an email at support@myboost.com.my with the details so we can find a solution to your problems.^Boost Support
Boost yang sekarang dah tak macam dulu
Before
shake-shake we received star
Now
shake shake coupon RM20/RM8/RM5 for stuff we seldom buy.
Note: when less star receive how to redeem
Before
redeem coin before easier 1-2 month can get redeem cash for RM5 using 500star, RM10 using 1400star.
Now
to redeem RM5 using 3850star or RM10 for 8k star
Note: when the star are too expensive to redeem so its mean it the same using “bonuspoint” or any other collecting card point and boost are more pointless
Before
Even topup for any prepaid got star
Now
Topup got coupon RM5 off for topup other operator
Note: are you kidding me? So i need to sell topup for get that RM5 off?
Sometime face id not functioning. Sometime offline. Sometime merchants hard to scan our QR on the phone.
*Why star? Last time coin are much better and easier for us to collect or to redeem. nowadays i feel without boost just not an option but i think is a must
shake-shake we received star
Now
shake shake coupon RM20/RM8/RM5 for stuff we seldom buy.
Note: when less star receive how to redeem
Before
redeem coin before easier 1-2 month can get redeem cash for RM5 using 500star, RM10 using 1400star.
Now
to redeem RM5 using 3850star or RM10 for 8k star
Note: when the star are too expensive to redeem so its mean it the same using “bonuspoint” or any other collecting card point and boost are more pointless
Before
Even topup for any prepaid got star
Now
Topup got coupon RM5 off for topup other operator
Note: are you kidding me? So i need to sell topup for get that RM5 off?
Sometime face id not functioning. Sometime offline. Sometime merchants hard to scan our QR on the phone.
*Why star? Last time coin are much better and easier for us to collect or to redeem. nowadays i feel without boost just not an option but i think is a must
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