Great Concept But App Could Use Improvement
It’s great that I no longer have to deal with no more stolen packages, but run into errors in the App 80% of the time when I try retrieving the scan code at pickup . I have to keep clicking several times and will abruptly sign me out and then have to sign back in to finally get the scan code. Also would be nice if there is a way to add a nickname for each package bc I forget which package is what and then have to dig back to my emails to look for.
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Bad
Not worth it - a premium package I needed was returned to sender across the country because usps didn’t recognize that the location received packages for others. The customer service on the app was so bad it would have been just as effective for me to scream into an endless void; which may have been less infuriating and more cathartic.
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No refunds, only corporate cope
Things were fine until they weren’t, the location I was using had good hours, decent location, I knew packages tended to get sent to the apt building upstairs but it was fine, I would call in advance, they would go get my package, whatever. They’d said there was a package thief in the apt building but I didn’t get robbed until I did. I paid per package, so when one day the pickup person says “hey your package was ripped open” on the phone, in my head I was like “am I really paying for this one?” And then sure enough, not just opened, the bag was almost emptied, and I still pay $4 for what? People resort to this app bc of the trauma of having so many packages stolen, it’s devastating when it happens, the shipping companies don’t gaf, it’s after the package is delivered, the least bounce can do is go check upstairs daily for packages for their $4, but no.
So this time I contacted bounce support, and literally they refused at all costs to give back $4!! Four dollars. It happened “before the bounce location”, so I still have to pay for this service where the point is peace of mind, the location knows about the rampant misdelivery problem AND the package thief, but it’s not Bounce’s responsibility at all to make the customer happy and refund literally $4 one time, just to keep a customer.
So they lose that customer.
I guess I need a new way to receive packages.
So this time I contacted bounce support, and literally they refused at all costs to give back $4!! Four dollars. It happened “before the bounce location”, so I still have to pay for this service where the point is peace of mind, the location knows about the rampant misdelivery problem AND the package thief, but it’s not Bounce’s responsibility at all to make the customer happy and refund literally $4 one time, just to keep a customer.
So they lose that customer.
I guess I need a new way to receive packages.
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Scam
Do not use. I never received my package and even after using customer service twice, no one ever got back to me.
Scam
Scammed me 113 dollars for something I didn’t even get a chance to pick up
Bad service
Do not use this. I tried them for an expensive item and after UPS delivered it, both the actual location drop off point and Bounce customer service had no answer for where my package went after about 36 hours. The customer service is also awful - they advertise an “under 4 minutes response time” on their chat service, but after trying two separate times on two separate browsers there was never a response. Had to go to e-mail to get a response, but there has been nothing about my missing package. I unfortunately already have a second item heading there way, and I’m desperately trying to cancel it or change the shipping address to a better service.
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TERRIBLE
they will do absolutely nothing to help you when your packages aren’t delivered or stolen. And to be very clear, the carrier tried to deliver to the bounce location MULTIPLE times but they just weren’t open. No notice and no further explanation of when they would reopen. 30+ days later I am still trying to get my package with no help cause bounce claims they hold no responsibility
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Response from developer
Hi, I'm sorry to hear about your experience. Our partner locations receive packages, but the carrier is responsible for ensuring safe delivery inside. For further assistance, please contact us at packages@usebounce.com or via our chat at https://usebounce.com/support.
TERRIBLE
they will do absolutely nothing to help you when your packages aren’t delivered or stolen
Response from developer
Hi, I'm sorry to hear about your experience. Our partner locations receive packages, but the carrier is responsible for ensuring safe delivery inside. For further assistance, please contact us at packages@usebounce.com or via our chat at https://usebounce.com/support.
The App is a SCAM
Your read the reviews the marketing material and everything seems kosher until it isn’t. Support informs me that they have suspended package receiving services but the first image you see upon downloading and entering app is a promo for it. Total joke thank god I put on credit to charge these mfers back
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Response from developer
Hi, thank you for posting your review. I am sorry to hear about your experience. Please be advised that Bounce is not a scam and we want to provide all our customers the best service for luggage storage or the package receiving service. May you please reach out to our customer support team at support@usebounce.com or https://usebounce.com/support with your package receiving reservation so we can check this for you? Thank you!
Do not use this company
When I went to pick up my package at the receiving facility, a family-run deli, I was told that they had ended their contract because Bounce never paid them. My package was sent away and is now lost. We’ll see if Bounce bothers to respond to my claim but I would have been better off just having it delivered on the street in NYC. What’s worse, apparently Bounce doesn’t honor their contracts with small businesses.
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Fantastic experience
Got my Amazon package delivered via Bounce packages while I was away. Great experience!
SCAM
I sent seven packages to the address that they told me to use. Not one package was accepted at this address (well 2 packages said they were actually delivered but the location states they don’t have them) and Bounce could not support at all. All the packages are missing, and as I am traveling in Italy and do not speak Italian I cannot communicate with the shipping companies. This has been a total nightmare and has ruined my trip. Bounce refuses to accept any responsibility and their customer service hours are limited during Eastern standard time, which is ridiculous considering they operate in multiple time zones. It seems that they only have two customer service representatives in total, and when I asked to speak to a supervisor I was put off by the customer service. Use this company at your own risk - I have over €2,000 of goods missing thanks to this company and their total lack of support and critical thinking skills.
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Five Star Service ⭐️
Their Service helped me with a reliable location for all my storage needs, when I was on the move. The 24/7 support helped immensely to answer all my concerns. Overall, they made relocating without an address possible and super easy! Trust them for your upcoming move.
No protection for lost packages
I found out the hard way that bounce does not offer any protection for a package that their location claims not to have received.
I had a package delivered by fedex to exactly the address given by Bounce, but Bounce’s partner says they’ve received nothing. The package was stolen, maybe the partner themselves, but the amazing thing is that Bounce offers no coverage at all for this situation. $0. The most they would do is refund $4 for their shoddy receiving service.
Stay away.
I had a package delivered by fedex to exactly the address given by Bounce, but Bounce’s partner says they’ve received nothing. The package was stolen, maybe the partner themselves, but the amazing thing is that Bounce offers no coverage at all for this situation. $0. The most they would do is refund $4 for their shoddy receiving service.
Stay away.
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Response from developer
Hi n8han, We're sorry to hear this! Our solution is made to receive your packages and notify you at reception. Bounce locations are vetted and trained to send you a notification when a package is received. This location has received hundreds of packages before. Our service exits because carriers often do not deliver packages properly and hand them over to the wrong places or people. In the aim of providing the best service, we offer a warranty if a package is lost at the location. We recommend filling a claim with the carrier, as their proof of delivery was not specific to our location. Thank you for using Bounce!
No more stolen packages
Was really excited to find this service a few months ago after several packages went missing from my doorstep. I have a pickup location less than a mile from my house. It’s been really easy to pick up my packages and fairly affordable. I don’t use it for all packages - just the more expensive stuff. Very cool to finally have an app for this!
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