Great Concept But App Could Use Improvement
It’s great that I no longer have to deal with no more stolen packages, but run into errors in the App 80% of the time when I try retrieving the scan code at pickup . I have to keep clicking several times and will abruptly sign me out and then have to sign back in to finally get the scan code. Also would be nice if there is a way to add a nickname for each package bc I forget which package is what and then have to dig back to my emails to look for.
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Bad
Not worth it - a premium package I needed was returned to sender across the country because usps didn’t recognize that the location received packages for others. The customer service on the app was so bad it would have been just as effective for me to scream into an endless void; which may have been less infuriating and more cathartic.
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No refunds, only corporate cope
Things were fine until they weren’t, the location I was using had good hours, decent location, I knew packages tended to get sent to the apt building upstairs but it was fine, I would call in advance, they would go get my package, whatever. They’d said there was a package thief in the apt building but I didn’t get robbed until I did. I paid per package, so when one day the pickup person says “hey your package was ripped open” on the phone, in my head I was like “am I really paying for this one?” And then sure enough, not just opened, the bag was almost emptied, and I still pay $4 for what? People resort to this app bc of the trauma of having so many packages stolen, it’s devastating when it happens, the shipping companies don’t gaf, it’s after the package is delivered, the least bounce can do is go check upstairs daily for packages for their $4, but no.
So this time I contacted bounce support, and literally they refused at all costs to give back $4!! Four dollars. It happened “before the bounce location”, so I still have to pay for this service where the point is peace of mind, the location knows about the rampant misdelivery problem AND the package thief, but it’s not Bounce’s responsibility at all to make the customer happy and refund literally $4 one time, just to keep a customer.
So they lose that customer.
I guess I need a new way to receive packages.
So this time I contacted bounce support, and literally they refused at all costs to give back $4!! Four dollars. It happened “before the bounce location”, so I still have to pay for this service where the point is peace of mind, the location knows about the rampant misdelivery problem AND the package thief, but it’s not Bounce’s responsibility at all to make the customer happy and refund literally $4 one time, just to keep a customer.
So they lose that customer.
I guess I need a new way to receive packages.
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Scam
Do not use. I never received my package and even after using customer service twice, no one ever got back to me.
Scam
Scammed me 113 dollars for something I didn’t even get a chance to pick up
