Amy
Brill
Mme
Bien mais devrais être mieux afficher
Response from developer
Nous sommes désolés que vous ayez eu des difficultés à trouver l'établissement et comprenons votre frustration. Nous nous efforçons de maintenir nos informations à jour afin d'aider nos clients à trouver plus facilement nos établissements partenaires. Merci pour votre retour ; nous examinerons cette situation afin d'améliorer l'expérience.
Frustrating experience.
On first glance, this app seemed perfect for our luggage storage needs on my vacation. But when I arrived at the location, apparently—although the app hadn’t notified me—there had been a policy change where I couldn’t schedule more than six bags in one reservation. The partner location wasn’t allowing me to store more than that, so I ended up having to make another reservation.
It appeared that the Bounce app added an additional four bags onto what I had originally purchased as two, trying to even it out. It modified my receipt, charged me an additional $40, and still wouldn’t allow me to check the bags because the QR code I was given wouldn’t register on the partner UPS Store’s computer.
I attempted to reach out to customer support for a refund. I was disappointed to see that there was no opportunity to speak to a real person on the phone—only a chatbot that was, unsurprisingly, extremely unhelpful. The whole process took forever and ended up wasting over an hour of my vacation trying to deal with this app.
I was eventually given a refund for the two additional bags that couldn’t be checked due to the QR code issue, but I was still unsatisfied and disappointed by my overall experience with this app and company. I would not recommend it.
It appeared that the Bounce app added an additional four bags onto what I had originally purchased as two, trying to even it out. It modified my receipt, charged me an additional $40, and still wouldn’t allow me to check the bags because the QR code I was given wouldn’t register on the partner UPS Store’s computer.
I attempted to reach out to customer support for a refund. I was disappointed to see that there was no opportunity to speak to a real person on the phone—only a chatbot that was, unsurprisingly, extremely unhelpful. The whole process took forever and ended up wasting over an hour of my vacation trying to deal with this app.
I was eventually given a refund for the two additional bags that couldn’t be checked due to the QR code issue, but I was still unsatisfied and disappointed by my overall experience with this app and company. I would not recommend it.
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Great idea - geolocation tips needs work
This is a super helpful tool when you gotta check out of your hotel but your flight isn’t for hours later. My only frustration is as the recommended spots it had for me when they were a 10-20 min uber away and there were locations that were a 6-10 min walk away instead so i had to cancel my booking twice and manually select a location.
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So cool and simple
Got to say this was so awesome! What a fabulous idea, you get to enjoy some of London while your bags take a break. Process simple, location was wonderful and we were in and out in a minute.
Hobby Fumo Milano
Location, communication and open until 9pm. Perfect for a day at the Duomo and shopping
Super convenient, safe, and professional
The service did exactly what I needed in a friendly and efficient manner at a reasonable price.
Convenient and easy!
Super easy to use. Love how simple it was to get started, none of the typically complex sign up/log in steps usually associated with these apps. After downloading, just choose your preferred drop-off location on a map and pay with Apple Pay. Actual drop off/pick up equally simple and fast. Would use again.
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The RIF Hotel
The people that greeted us were helpful and courteous. Excellent service!
Very cool
Great experience checking a car seat, so we were able to explore and head to the beach!
Comvenient
Love this service! I left my luggage with a business that partners with Bounce and was able to tour the town of Victoria without a worry! My luggage was safe and intact when I picked it up!
Easy
Location is easy enough close to main train station and city center. Flight arrived in the morning before air bnb was ready this was easy to setup and worked for us.
Almost stoled!!!
We went to the place witch was a strange house with a bunch of beggers. We almost got stoled, had to run away. Don’t use this app!!
Response from developer
We're very sorry to hear about your experience, and we understand why this was so concerning. Thank you for taking the time to share your feedback, as we take reports like this very seriously. We sincerely apologize for what happened, and our team will investigate this location further.
Bags in Oaxaca
Just as I was leaving for the airport, I learned that my flight had a long delay. I asked the taxi driver to take me to this Bounce location. I was able to enjoy Centro and have a great lunch without lugging my bags around the city. It’s a great location right in the heart of Centro.
Bounce is fantastic for the international travelers
We couldn’t be happier with both of our experiences.
Great service !!
Great service if you want to feel safe and explore whatever city you’re in !!
Excellent service
I went to Dallas to a World Cup game, I left my bags at Bounce and everything was great, after the game I picked up my stuff to get to the airport. (Important it is located in the UPS inside the hotel 2nd floor)
Brilliant App for Luggage Storage
We’ve used Bounce in Athens, Nice, Tokyo and Osaka. The app works very well in locating luggage storage close to wherever you are staying or a station. Very easy to use, your suitcases feel protected and it removes any language barriers with the support system.
Great experience
It was our first time using Bounce, but it definitely won’t be our last. It was great to be able to book a later flight and enjoy an extra 4-hours of touristy stuff after checking out of our Airbnb without having to drag our luggage around the city. There were several locations nearby, the process was easy, everything was secure, and it made the last day of our trip much more enjoyable. We’ll definitely use again.
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Brilliant
My son recommended Bounce after using it in Tokyo. I was so impressed with the simplicity of the concept and the app backed that up. My daughter & I had 2 days/1 night in Milan after staying in lake como & needed to stow our luggage before & after having access to our Air B&B. Highly recommended
