Customer support has gone down + payment issues
Guys, work on your app. The umbrella thing, you still show it. Its been there for ages now. Doesnt work. Plus your payment methods dont work now? In case of cash deliveries ask your partner to carry phone with gpay ir paytm. Nobody wanna give swiggy 50 more ruppes for the same order.
Beware of stale food and wrong order delivery
Years ago they started well.
Yesterday, I ordered Rajma and I got Dal Makhani.
Firstly the order delivered was wrong. Next the dal makhani was stale. There was a sour/rancid taste to it. When I connected with their support team, he apologised for the wrong delivery and gave me a wallet credit of ₹100/-. 🤔🤨😳😳 No word on the stale food delivered!! Answered like a bot! And he closed the conversation 😳 I have zero confidence in their ability to provide fresh food now. I logged out and deleted the app. Never again. I don’t know what their kitchens look like… Next I will have food poisoning surely from Box8 and will get a credit of ₹100/- if letting them continue delivering spoilt food like this.
Yesterday, I ordered Rajma and I got Dal Makhani.
Firstly the order delivered was wrong. Next the dal makhani was stale. There was a sour/rancid taste to it. When I connected with their support team, he apologised for the wrong delivery and gave me a wallet credit of ₹100/-. 🤔🤨😳😳 No word on the stale food delivered!! Answered like a bot! And he closed the conversation 😳 I have zero confidence in their ability to provide fresh food now. I logged out and deleted the app. Never again. I don’t know what their kitchens look like… Next I will have food poisoning surely from Box8 and will get a credit of ₹100/- if letting them continue delivering spoilt food like this.
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Allow instructions
The option to share instructions are off now. Suggestion to on it
Very quick and fantastic delivery
I really want to call out the very polite attitude and nature of the delivery boy from Box8. His name is Sunil Kumar . He delivered my food on time. Box8 needs to hire and appointment More people like Sunil Kumar who are so dedicated towards work. I am a very happy customer and will always order from Box8.
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Great taste and homely
Started ordering from here as my mum fell sick and couldn’t cook. It didn’t feel too rich and was easy on the tummy. Came close to home-style food. Wish it had some South Indian fare too.
Amazing food place
Its being 5 years i am connected to BOX8 and Mojo Pizza and they are just amazing in there services and the desi taste will make you feel out of the world.I know some people may not like it but its worth for me.
Never on time
Since 3 past orders, we have gotten late due to their late delivery. Once we had to catch a bus and had to eat on the way because of the delay.
No wonder the food is good quality but it’s no use to me when I am not getting that food on said time.
They say live tracking status. Absolutely false. I had to call restaurant manager who btw answers after 7 min waiting! You are a food delivery company! How do you not know when the food is prepared or when the delivery partner has left with the food.
I am never using this app again.
No wonder the food is good quality but it’s no use to me when I am not getting that food on said time.
They say live tracking status. Absolutely false. I had to call restaurant manager who btw answers after 7 min waiting! You are a food delivery company! How do you not know when the food is prepared or when the delivery partner has left with the food.
I am never using this app again.
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Box8 is Running Scam
Box8 is scamming people. I ordered food, the ETA was 30 mins. Then they didn’t deliver the food, after 75 mins they marked the food as delivered without delivery. Customer support (Aarifa) doesn’t even care to reply or resolve issue. The delivery boy did not pickup the call for the 10 attempts I made Please don’t use this app and never ever order food from box8. I lost 504 RS and 2 hours on this and didn’t even get the food. This was the worst torture I have had
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Poor support
I am facing problem with login as I am not able to receive OTP. When contacted Box8 on chat was asked to contact service provider of mobile. (There is no other way to reach Box8 other than chat and that too it is active only during certain hours of the day). Email complaints do not work as the email bounces.
When contacted the mobile service provider, was told that if the OTPs are not received then the sender has not complied as per TRAI requirements as the mobile service providers do not block any SMS. Box8 please comply with TRAI before sending OTP. And please provide other means of receiving OTP (Whatsapp/Email) like other do. And please make sure customers are able to reach u by email or telephone. Else please shut down your services.
When contacted the mobile service provider, was told that if the OTPs are not received then the sender has not complied as per TRAI requirements as the mobile service providers do not block any SMS. Box8 please comply with TRAI before sending OTP. And please provide other means of receiving OTP (Whatsapp/Email) like other do. And please make sure customers are able to reach u by email or telephone. Else please shut down your services.
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Response from developer
We`re sorry to hear about your subpar experience. Please share your name and contact number with us at chat@box8.in so that we can assist you further.
Consistent and box-ed - ready to eat
Here is the box8 magic :
Consistent and good taste - process oriented and measured preparation.
Fast Delivery and hot food delivered
Not the least comes in box and u dont need anything like serving bowl, plate etc. comes in such a way that you can eat after opening box (like pizza)
I like box8 because they have intelligently solved all problems with indian food (like taking out in serving bowl, plate, spoon bla bla) and prepared with process and measurements to preserve same taste every-time. - thats the magic.
Good Job!
Consistent and good taste - process oriented and measured preparation.
Fast Delivery and hot food delivered
Not the least comes in box and u dont need anything like serving bowl, plate etc. comes in such a way that you can eat after opening box (like pizza)
I like box8 because they have intelligently solved all problems with indian food (like taking out in serving bowl, plate, spoon bla bla) and prepared with process and measurements to preserve same taste every-time. - thats the magic.
Good Job!
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Consistent taste,quality, quantity and delivery service. Customer since 2017 and counting
I have never seen such kind of taste, quality, quantity and on time delivery service from any of the food startup’s at least in Bangalore. I have started using this service when they were providing healthy and fresh salads, though they have discontinued salad from their menu but the rest of the items are equally delicious. I am a big fan of their service and commitment towards their customers. Wishing them all the best for their future endeavours. Cheers …
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Third class service & not customer care number available
I ordered food 2 hours ago but de didn’t deliver food till 3 hours , when I called customer care to solve the issue they told me to call delivery person, I called delivery person but he told me that your order is not received by me someone else picked your orders , I can’t help you out of this , you simply call customer care , but customer care can’t help me …
Dont do orders on Box8 app , third class service…
Dont do orders on Box8 app , third class service…
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No option to write comment
Hello,
While placing order we don’t have options to comment to not to add onions or make it extra sticky, we should have some place to type our comments
While placing order we don’t have options to comment to not to add onions or make it extra sticky, we should have some place to type our comments
The best in food orders
Love the food that you serve and the service is awesome
Have already ordered multiple times from box 8 and would continue doing so
The food is delicious and being a picky eater just loves the way you serve the food and at a reasonable price
A must try is the desi box especially the rajma chawal
Have already ordered multiple times from box 8 and would continue doing so
The food is delicious and being a picky eater just loves the way you serve the food and at a reasonable price
A must try is the desi box especially the rajma chawal
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Stop reading clipboard without user permission
Could you please stop reading clipboard? Everytime I open Box8 app it says pasted from clipboard. It’s a big security concern. By the way you were spying all over till iOS14 introduced this feature ?
What if someone has copied bank account number or password in clipboard. You now have access to that information?
What if someone has copied bank account number or password in clipboard. You now have access to that information?
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Response from developer
We`re sorry to hear about your subpar experience. Please share your name and contact number with us at chat@box8.in. so that we can assist you further.
Great meal
Tasty meal, sumptuous helpings, and economical. Thanks
Bestest Desi food woth fastest delivery
Ohh my god !!! This Box 8 has made me huge fan and regular customer of their excellent service.. I really regretted for so long that why i wasn’t aware about this wonderful service and shudh desi food which they are providing.. Fastest delivery with most delicious and warm food which u can ever have with excellent packaging. If u r out of town and miss your home made food , Man just mark my words u have to order from Box 8 . Kudos to the person behind this beautiful service who designed this app n their service..
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Response from developer
Thank you so much! We are so pleased that you enjoyed our food and service.
Quality of food is bad
The quality of the product they deliver is pretty bad. I ordered groceries online using Box 8 one of the pulses that was sent to me was infected with bugs. You could see 100s of bugs inside the package it was basic common sense for them to check their product before dispatching it.
I wrote a review for my order as well and no one cared to even reply. Never going to order anything again from Box 8
I wrote a review for my order as well and no one cared to even reply. Never going to order anything again from Box 8
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Nice food!
" I have ordered from Box8 multiple times, and I think they deserve a good review now.
Very good quality of food and variety - Especially gravy items. I have ordered nearly everything they have on the menu, multiple times. It has been the same good quality for each instance. 10/10
Delivery: Very fast. Always on time. Not even a single instance they have delayed, except one time when it was raining heavily, and the person was 15 minutes late, completely drenched.
Good and solid packaging. No spillovers are ever seen for gravy items and no flimsy wrapping.
Customer support and Problem Resolution: Once I was delivered a wrong order due to a mix-up, and good a proactive response from these guys, without even putting a complaint first. By the time I was to return the order, my original order was already delivered separately."
Very good quality of food and variety - Especially gravy items. I have ordered nearly everything they have on the menu, multiple times. It has been the same good quality for each instance. 10/10
Delivery: Very fast. Always on time. Not even a single instance they have delayed, except one time when it was raining heavily, and the person was 15 minutes late, completely drenched.
Good and solid packaging. No spillovers are ever seen for gravy items and no flimsy wrapping.
Customer support and Problem Resolution: Once I was delivered a wrong order due to a mix-up, and good a proactive response from these guys, without even putting a complaint first. By the time I was to return the order, my original order was already delivered separately."
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Response from developer
Thanks for the awesome feedback :)
First Experience- 7 Star
I ordered for the first time today on 10th June 2020, first of all the app is so well designed and user friendly, as well as fully secured means of delivery through OTP so that no chance you will miss it. The service is super excellent with on line tracking. By the time I finished payment, got message order is being prepared and in a couple of minutes it was dispatched for delivery. On line tracking helped me to reached our security gate in time so that delivery person need not wait. I got my order within 13 minutes of ordering that too presented by a very polite decent person Sandeep. It really gives a pleasure to see that such excellent service is now available, hope Box8 will continue like this in future also in their endeavour and add up many more things to become a single source for all things.
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Response from developer
Thank you very much for your feedback. We work really hard to offer the best experience, and we are glad that you had one. We hope to see you soon.
