Works better now after update
Response from developer
Hi Ricky 954, thank you for your feedback. We’re really sorry to hear that the app isn’t keeping you signed in and that you’ve had to repeatedly re-enter your information—that’s understandably frustrating and not the smooth experience we want for our users. From what you’ve described, it sounds like there may be a session or account issue causing the app to log you out unexpectedly, which we’d like to investigate further and get resolved for you as quickly as possible. For immediate support, especially if you’re trying to charge, please don’t hesitate to call us 24/7 on 833-277-8573, or email us at driverSupportUS@bp.com so our team can look into this and help restore normal access. Thank you again for taking the time to share your experience—we truly appreciate your feedback, and it helps us continue improving the app. ⚡📱- Carmen, bp pulse team.
New Update is a disaster
Response from developer
Hi Jynxay, thanks for your review. We’re really sorry to hear you’ve had trouble using the app — we know how important it is for everything to work smoothly when you need it. We’d recommend uninstalling and reinstalling it to make sure you’re on the latest version, as this often helps resolve the issue. If the problem continues, please get in touch on driversupportUS@bp.com and we’ll be happy to help ⚡Paula, bp pulse
Unable to authorize any of my cards
UPD - received response that this is “like Tesla”. Well, Tesla is BAD example, with their screens and apps all over.
One more time - must be like gas station. Swipe, charge. No 7 different apps. And besides, why there is an assumption that even must own a smartphone?
Response from developer
Hello MikeArk. Thank you for sharing your experience with us. We’re sorry to hear about the frustration you encountered and appreciate your honest feedback. We understand your expectation that charging should be as simple as swiping a card, similar to a gas station or other charging networks. While our chargers typically require using the app with a payment method added—similar to Tesla—we recognize that this experience only works when the app functions properly. We apologize that you were unable to add your cards. To help resolve this, we recommend uninstalling and reinstalling the app to ensure the latest version is running, then trying to add your payment card again. Additionally, depending on the type of charging unit at the location, there may be an option to charge as a guest using a debit or credit card without adding payment details in the app. Availability can vary by charger, so we encourage checking the unit screen on site. If you need real-time assistance, please call 833-277-8573, or you may email driverSupportUS@bp.com for further support. Your feedback has been shared with our team as we continue working to improve convenience and reliability, and we hope to provide you with a better experience in the future. - Carmen, bp pulse team.
