Overwhelming
It’s such an overwhelming app, it’s just a glorified version of the Calendar app on your phone that just asks how you’re feeling every so often. That you pay extortionate prices for, and it doesn’t even link to iPhone calendars
Terrible
First time signing in and I am told I do not exist and that I have to change my password. That won’t be happening, I’ll just delete the app and not use it as it is obviously not set up to help people. I chose my password as it is something I will easily remember if I forget it. Not a very useful service at all.
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Not great
The text support service is bad, would not recommend pressing for support, unless you need to be reminded to self-regulate or contact someone in your 'support network'. It almost seems scripted; there's a lot of repetition. If you just want to vent, someone to hear you out, talk things through and sympathise; this is not good for that. They will just try to offer you solutions. I found the person on the other end to be patronising and they left a tactless note on my timeline, when I had asked them not to write anything, which left me feeling more annoyed. If you are sharing this app with a family member/ trusted person, the timeline feature can be more uncomfortable than helpful, because the person you spoke to will recap the conversation and it will stay there; you can't delete it. I can see how this could be useful to some people but there's no way of removing this feature. Also, I'd changed some settings in the app and when I went back on, it had changed back. It's a little confusing to navigate the solutions packs, especially if the event (first step) is the problem (second step) you want to resolve. But the pre-made ones don't have this issue.
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Excellent support
I have Brain in Hand funded via direct payments from my Local Authority. Brain in Hand is such a great app for me, all my strategies are on it for unplanned and diary events, plus the support from a real person ringing me if I’m struggling to regulate. I don’t know where I would be if it weren’t for the support I get from brain in hand!
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Access to Work UK
I had Brain in Hand access given to me by my company as part of my Access to Work assessment earlier this year.
I love it. Planning and help when needed. 30 minute response time if needing support normally within 10 minutes. Call or text depending on what is more convenient.
My Brain in Hand coach is really helpful and can contact her outside of sessions if I get stuck with the technical side of the app and to achieve goals set.
I am a lot more productive and the my lizard brain likes the endorphins of ticking things off when they are done.
Life is so much easier with Brain in Hand.
I love it. Planning and help when needed. 30 minute response time if needing support normally within 10 minutes. Call or text depending on what is more convenient.
My Brain in Hand coach is really helpful and can contact her outside of sessions if I get stuck with the technical side of the app and to achieve goals set.
I am a lot more productive and the my lizard brain likes the endorphins of ticking things off when they are done.
Life is so much easier with Brain in Hand.
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