Scam app
This app quoted us 480 for 2 flights then as we pressed pay it charged our card 570. No human support staff only ai offering me a 70% credit as soon as I paid. Rip off recommend to no one
Good customer service
Good customer chat service
Response from developer
Hello, We’re delighted to hear about your experience with the app, and really appreciate your review. We hope to see you again soon. The app team
Warning – Unauthorized Extra Charges
I had a very bad experience with BravoFly. They charged me an extra $1300 without properly informing me or getting clear approval. The additional charges appeared unexpectedly, and dealing with customer service was extremely frustrating and unhelpful. I feel completely misled and disappointed by how this company operates.
Please be very careful before booking with them and double-check every payment and hidden fee. I am writing this review to warn other people so they do not go through the same stressful experience. In my opinion, this platform is not trustworthy.
Please be very careful before booking with them and double-check every payment and hidden fee. I am writing this review to warn other people so they do not go through the same stressful experience. In my opinion, this platform is not trustworthy.
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The Airlines Company approves my full-refund, I just need to wait will Bravofly give it to me refund
The overall conversation is fluent and the consultant seems responsible for my issue. I will give full ranks if I can get my full-refund back and the Airplane company approves it. I just need to get the refund via Bravofly, where I pay for the tickets.
Truly awful
Totally inconsistent. Doesn’t link with Last Minute and vice versa. Won’t accept a perfectly good email and/or password. Book with them and then worry that your trip hasn’t been properly logged.
They won’t provide an invoice
I can’t get an invoice for the $700 I just spent. Support chat bot is useless. So… one star.
Customer Service
HORRIBLE customer service. I requested a refund a month ago (still haven’t received it) I have contacted support 3 times, all of which say they have passed the responsibility onto another department, but they have no idea when it will happen. Their app has a button to “review refund details” and it brings you to an error page. Overall horrendous experience, still waiting lol
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Response from developer
Hi, Thank you for your feedback. We are really sorry to hear about the issue you had. If you’d like us to investigate it further, you can reach us via the “Need help?” section in the app. The app team
Scammer
I am very disappointed with this service. The app constantly tries to add extra paid options during the booking process. I was charged for the FullFlex option that I did not order. Customer support is very poor and it is extremely difficult to get help or resolve an issue. I just wanted to buy tickets, but instead I had to deal with unwanted add-ons and no proper support. I would not recommend this app.
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Response from developer
Hi, The amount you’re charged should always match the final price displayed in the app. Before validating your payment, you can review this price. If you believe that we’ve made a pricing error, you can contact us using the “Need help?” section in the app. The app team
Mr
Fatah
ignorant customer care
total rip off ,i requested a change they gave me a quote i accepted it , then i get an email saying that they tried to call me which i never received, They send me another email with a new quote with higher price of almost 100 gbp , i had to accept it because i was helpless , then they put me into another 48 hour loop to keep me losing money because for them its just so easy to send another quote with higher price , then i received another quote double the price, which just shattered my mind and i kept asking representatives in chatbot to prioritise my case because i cant keep losing money they will serve you like snails , i think they ignore you intentionally to make more money if i am right , you have no access to talk to higher authorities, all you get their representatives doing their lazy job without sorting out anything . Better to use airlines straight as they wont rip you off like bravofly
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Scam company
You guys are cheaters for sure with so many hidden fees and misguiding people to do services they don’t ask for
Refund
Excellent customer service
Scam
I never got my tickets. And they never answered my emails to try to get them or my money back. Do NOT recommend.
Automatically Adds Fullflex
Even when you select to not use their full flex ticket changes and refund option, they still add it. Always check your receipt and have screenshots of the entire purchase process.
Response from developer
Hi, Thank you for your feedback. We are really sorry to hear about the issue you had. If you’d like us to investigate it further, you can reach us via the “Need help?” section in the app. The app team
Legit flight provider
One of bravofly agent agent assisst me through out my concern and actively accommodating my request. I am so happy with the assistance. I will definitely come back for more flight bookings. Loved the service!
🚨Scammers $$ be careful and read before you book ‼️
Don’t fall for cheap prices, they will impose extra charges for fullflex thing without your consent and even if you didn’t choose to get it.
They have phone number which is automatic answer machine. You can’t hold live agent. The only option is to chat online and it depends on who you chat with you get different answers. I proceed with my bank to dispute extra charges after that they offered a refund if I closed the dispute and send them closure by email. They put you on loophole and a lot of hassle. Save your money and time and find better service.
Note: they work under different names bravofly and lastminute.com
Updated: ‼️The developer answer is copy and paste answer you will see it in many comments
This app is scam
They have phone number which is automatic answer machine. You can’t hold live agent. The only option is to chat online and it depends on who you chat with you get different answers. I proceed with my bank to dispute extra charges after that they offered a refund if I closed the dispute and send them closure by email. They put you on loophole and a lot of hassle. Save your money and time and find better service.
Note: they work under different names bravofly and lastminute.com
Updated: ‼️The developer answer is copy and paste answer you will see it in many comments
This app is scam
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SCAM
Becareful when you complete your payment. Before you hit purchase ensure you read carefully the pop up screen. I just purchased my ticket and when I complete my cc details and click payment, there is a pop up window which I thought to confirm with payment but apparently it was a confirmation to join FullFex. It cost me $100 extra for this.
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Good service
It was a pleasant experience while dealing with the bravofly staff and queries were answered promptly and app was very easy to use.
De las peores experiencias!
La experiencia más caótica que e recibo, no hay un contacto directo para comunicarse cuando hay un problema, la reservación no está hecha al instante, y es lo más frustrante para comprar un vuelo !
Don’t book you tickets with this app it’s scam
I Booked my family tickets with Bravofly by paying extra with full flex which means if you cancel you flight for any reason you will get 90% refund or credit my grandma past away I notify Bravofly to cancel my flight 2 weeks before my departure date I have all the prove they only refund me $889 after 5 months of $3600 please don’t use this company to book you flight it’s completely scam .
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