Brinks stole my money
This company took all my money and would not let me use it for 4 business days for their own mistake. Customer service is zero help stay away
They stole my money
This company took my money and would not let me use it for 4 business days for their own mistake. Customer service is zero help and have never actually helps anyone
TERRIBLE APP!!!!
This app is a complete nightmare. From the moment I tried to activate my Brinks prepaid card, everything went downhill fast. Every single step is confusing, broken, or just doesn’t work at all.
After fighting through the worst card activation process I’ve ever experienced, I finally get my card activated… only to find out I can’t even log in to register. Yes, activated card, but totally locked out of the app. What’s the point?
Customer service is just as bad as the app—unhelpful, slow, and clearly not trained to fix anything. You get bounced around, put on hold, or told to repeat the same steps that already failed. Zero solutions. Zero accountability.
This app feels unfinished, poorly designed, and completely unreliable for something that’s supposed to manage your money. If you value your time, your sanity, or your finances, do yourself a favor and do not download this app. There are far better prepaid options out there that actually work.
Avoid at all costs. Someone SERIOUSLY needs to be fired from their job.
After fighting through the worst card activation process I’ve ever experienced, I finally get my card activated… only to find out I can’t even log in to register. Yes, activated card, but totally locked out of the app. What’s the point?
Customer service is just as bad as the app—unhelpful, slow, and clearly not trained to fix anything. You get bounced around, put on hold, or told to repeat the same steps that already failed. Zero solutions. Zero accountability.
This app feels unfinished, poorly designed, and completely unreliable for something that’s supposed to manage your money. If you value your time, your sanity, or your finances, do yourself a favor and do not download this app. There are far better prepaid options out there that actually work.
Avoid at all costs. Someone SERIOUSLY needs to be fired from their job.
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App
The app won’t even open up. Delete it and redownload it and it just get stuck on the open screen, like it’s trying load!
What a NIGHTMARE!
Serve is discontinued so I signed up for Brinks. From day one every single step is glitchy and ridiculous! They act like you’re signing up for CIA level secrets. Hard to activate. Hard to log on. Hard to do ANYTHING. Every time you think you’re all set they send you ANOTHER email with more steps. Forget it! I took a scissor and cut it in half and threw it in the garbage. Good riddance.
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Idk
Hey so for some reason it’s not allowing me to open the app usually it takes 15 seconds to open but now it’s not opening at all?
Logging in
Never had trouble with this now all of a sudden it’s telling me to download the app within the app and won’t let me log in I go online and it opens up with my credentials what is going on ????????????
Complete Trash
Doesn’t open consistently, the debit card you receive isn’t a chipped card so almost impossible to use it anywhere these days, not a standard debit card so some financial apps won’t accept it for funding. No option to transfer funds to a bank and is less secure than a chipped card. “Brinks” yeah right!
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Account
Couldn’t get my account or even call them just a wasteful app
Super glitchy and makes it impossible to get a new card
Opening the app takes 15 seconds for it to load along with each time you click a different part of it. My card got stolen and after cancelling it and trying to order a new one it kept saying that there was an error and to try again later. I uninstalled and reinstalled the app three times with the issue not getting resolved. This is by far the worst designed app ever. Take any other form of payment over this. Terrible and I would give it zero stars if I could. Customer service is unhelpful and the app seems to have been designed by a 9 year old as half of their features lead to blank white screens upon clicking them forcing you to close and reopen the app to go back to your money.
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Response from developer
We are sorry to hear that you are having issues with the app. Please emails us at social@netspend.com with some details about your app, device version, and the issue you are having. Screen shots are also accepted as well in the inbox.
Mobile check load
I have the app and have been trying to do mobile check load and every time I click on it the directions come on the screen and won’t go away. I have to close the app and delete it to get back into the app
Response from developer
We're sorry to hear that you are having issues using the mobile check load. Have you reached out to our partners at Ingo? They are available at help@ingomoney.com 229-276-3990 from 7 AM – 12 AM EST. For additional assistance, please email us at social@netspend.com. Thank you.
To brinks cardprepaid
Ibsen having a brinks card for years and I don’t see we’re it’s helping me or doing me right they have been taking my money off my card and then not answering the
or trying to give my money back they have stolen right now they owe me money over two hundred dollars they have stolen from me I want my money ASAP I’m disabled 785>_100$=_685so now why is the saying I only have 400$&some changes now you know that s wrongs and they been doing this every mouth with my checks and they have the nerves to ask like they don’t understand an ever time I ask for my money they start playing games with my money like I can’t count I an been calling a calling no answer what up with that.
To brinks card prepaid
or trying to give my money back they have stolen right now they owe me money over two hundred dollars they have stolen from me I want my money ASAP I’m disabled 785>_100$=_685so now why is the saying I only have 400$&some changes now you know that s wrongs and they been doing this every mouth with my checks and they have the nerves to ask like they don’t understand an ever time I ask for my money they start playing games with my money like I can’t count I an been calling a calling no answer what up with that.
To brinks card prepaid
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Response from developer
We're sorry to hear that you are unhappy with your services. We are happy to review your transaction history and speak with you about your concerns. Please email social@netspend.com for assistance.
Mobile deposit option
All the other banking apps can deposit a check using mobile deposit. Why can’t you get it done for the next update. And I’ll consider giving it 5 stars.
Response from developer
Thank you for your feedback. To speak with us about your suggestion, please email social@netspend.com.
BA
This app doesn’t work, period. It just spins, it never load. If I could give a 0star, I would.
Response from developer
We regret to hear that our app is not working for you. We recommend uninstalling it and then adding it back, but if you are still experiencing an issue, please email social@netspend.com and we will get back to you. Thank you, Brink's Money Paycard
Worst way to get paid
First of all I would of gave 0 stars if I could You gotta write a check just to get the money out unless you wanna drive to a ATM and do it that way but then you can't get it all out and it charges a fee and every time you need more checks you have to call and it takes two weeks to get there and you only get two checks YES ONLY TWO then you have to call and order more just go ask for direct deposit into your personal bank account don't ever use brinks paycard
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