Brink's Money Prepaid User Reviews

Customer Experience

Positive experience20.5% of reviews
Neutral3.8% of reviews
Negative experience75.6% of reviews

~ Based on 78 written reviews from the US App Store.

What users say

Is Brink's Money Prepaid Safe?

Brink's Money Prepaid has mixed safety signals based on user ratings. AppsHunter Safety Score for Brink's Money Prepaid is 63/100.

This assessment is based on 279 user ratings, with an App Store average of 3.1/5.

Safety Analysis

51.6% of ratings point to a safe experience
5.0% of ratings suggest some concerns
43.4% of ratings point to a risky experience

~ Based on 279 App Store ratings for Brink's Money Prepaid.

Is Brink's Money Prepaid Legit?

Brink's Money Prepaid appears to be a legitimate app. AppsHunter Legitimacy Score for Brink's Money Prepaid is 85/100.

Based on 85 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

SCAM SCAM FALSE ADVERTISEMENT!!!

If I could rate less then one star I would. Don’t let these scammers see a penny of your money.
They have a promotion going on that is completely false advertisement. They say if you refer a friend and they activate their card and load 40$ then you both get 20$. My profile shows my fiancé signing up with my referral and she loaded 70$ onto her card with cash. We did everything perfectly as the promotion states. We have called numerous times and the customer service is absolutely horrendous. None of the employees know how to do their job. Let alone know how their own promotions refer a friend bonus actually works. They can’t even go to their own website and read the rules I guess. Then we talk to the manager/ team leader and he has no customer service skills and is telling us my fiancé did not load money on her card and that’s why. We then correct him and tell him the exact date and time that she did in fact load it and then he tells us, oh yeah your right sorry I was just looking at her most recent transaction. Their promotion states within two business days you will see the bonus in your account. The “Team Leader” proceeds to tell us within 30 days.” And then hangs up. Well it’s been well over 30 days neither me or my fiancé have received our bonus even though it’s says we completed it.
BOTTOM LINE BRINKS MONEY IS A SCAM FULL OF FALSE ADVERTISEMENT AND SHOULD BE REPORTED TO THE FTC AND SUED.
They charge 2.50$ for any transfer of funds you make as well. Weather it’s to your pay pal or CashApp or anything. I wish I never would have signed up for this terrible company.
Show more

Horrible

This is one of the worst banking apps and platform ever. They charged me way too many fees and when i called the customer service line they acted as if i was crazy just for them to later send me a letter saying they owe me money for charging fees incorrectly. Money that i needed but couldn’t access because they took it for no reason. Of course all the customer service reps are foreigners too.
Show more

Horrible app

I can’t login to the app was working great until a month ago and then now can’t get it at all. Can’t use Apple Pay can’t use it the account unless I have the physical card what is the point of having this account? Going to close it soon worst bank and app ever.

Has become unusable

Over the past several days I have not been able to login to this app. I’ve had this app for years and have held some funds in it. I have fingerprint login enabled and suddenly I can’t log in 6 days ago. Several dozens of attempts and phone calls to the customer service number- I’m told they know about the problem and will let me know when it’s back online. That’s been days now and I still can’t login. The app takes me on a loop giving me an error saying I’ll need to download the Brinks Money All Access app and when I click it, it takes me to the App Store to open an app THAT IS ALREADY INSTALLED ON MY PHONE over and over again. I’ve deleted the app and reinstalled. No change. I can access through the website but the entire purpose is to manage it through the app, and it’s broken.
Show more

Inconvenience

I have had my account for 4 years now and it has been excellent and very easy to deal with however randomly for whatever reason I try to log in to move money or just look at charges to check things and it tells me that I need to do an update and there is no update available. Luckily for me when this happens I’m just trying to look at past transactions to figure out bills but if I were in a pinch and trying to move money from savings to checking this would be a major problem. Just wondering why this happens. Is it an an Apple issue or something else?
Show more

App not opening

I can’t open the app and it really irritating at this point.

can’t login

keeps telling me to download another app and it brings me right back to the same app

App issues

I’ve been trying for several days to log into my account and it keeps telling me to download the Brinks All access app which I’ve tried and that does not work. Where is the help? Get it together now or moving my money elsewhere

Can’t find the right app!!

I’ve tried downloading this app several times, but when I try to login, it tells me I need to download the brinks all access app. HELP!!

👎🏿

Can’t log into my account

Fraud is difficult

Fraud it bad when your can’t stop an transaction until it post that makes no since for the conservatory

Wth

Makes random spend ur money like making a random purchase for 35.29for no reason and can’t even resend or ask y it was spend and the costumer support just tells u to call and that’s it like WTH I didn’t even make the purchase and it said. 1:40 in California I live in Ohio worst banking app ever

Terrible app

First of all, it won’t even access Face ID even though I have it enabled and now I can’t even access my savings account to take my money out because of the long loading. Fix this issue immediately

Idk if I should use this app

First off this app is. A great app but there is a little problem it says when u are putting a check on the app it’s been 9days it’s the 10th day and idk if I’m getting my money if I don’t y’all’s app might get shut down bc that’s fraud and I can report it to Apple and the Apple will probably get taken down bc it’s a scam if I don’t get my money y’all will be sorry bc I need it to pay bills and stuff y’all don’t play around with peoples money thanks for All u do
Show more

Response from developer

Thanks for the 5 star rating. If you have any feedback or suggestions, please write to us at social@netspend.com. We would love to hear from you!

Warning Warning!!!

If you value your money and time do not use, They will treat you like a child and tell you how and when you can spend or use your money. DO NOT USE

Brinks money card is a cool and good

Im so happy my atm debit card i love brinks money card is good..and relaks. More save money and load at the stores..
The brinks money card is really good for relaxation and cool because sometimes I load money at Walmart stores. this is not a scam.. i love this brinks money card . they are clients is good person..and chat private
Show more

Fees for using your own money

So not only do you have to pay to add money but if you use your money do you have to pay $1.50 per car transaction go to PayPal you don’t get charged for using your own money

Unable to login to account

This is the worst app ever, I wish I could rate it with no star. I downloaded the app and not up to two weeks I couldn’t log in to the acc, they kept telling me there is a problem with my account, I called the customer service they did nothing.

Face recognition

It wont let me use face recognition anymore to login I’ve uninstalled and reinstalled multiple times now. I went to my settings to see if it needed access but it says it hasn’t asked for it.

AMAZING

IT IS THE BEST APP IVE USED IN YEARS