Friction!
Nightmare to get connected to other ticket, Services and view tickets in this app. In order to set up my tickets for a gig I am going to I have had to buy them from one Service then download and set up this app. Log in with an entirely different service in order to connect it. This is an incredibly high-level friction.
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CCassleeds
Not necessary
After spending 2 hrs trying to pair the ARC app with the AXS ticket account, impossible, AXS live chat informed me that you do not NEED the ARC app. I received an email prior to the show giving the impression ARC app use was compulsory. It is not. You can show the tickets on the AXS account (or go to box office with ID and confirmation). The ARC app clearly does not work as promised failing to do the one task that I require (show the tickets) and demands an unnecessary amount of personal info (inc d.o.b., inc exact location (I switched location off, but it immediately registers location on download as default). I feel pushing it as vital is deeply misleading - for the purposes of data mining. Will be deleting asap. This is my second event recently where app-based ticket issues took twice the length of the concert to work around (both AXS-partnered) - takes every ounce of joy out of it. Needs to stop.
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ZMZz Ally M
Double signup
First impression is poor; had to sign up twice and then tickets did not show. UX is not smooth guys and I hope I see my tix soon
Mmikemichael88
Worst app ever seen
Can‘t access my tickets which I bought from Ticketmaster! Why so complicated!
WWuppi8537
Useful info on the app
I needed info on what the venue rules are and had everything on the app
PPurple-hazel
