Best Ice Cream Ever
Love the customer service and multiple flavor options. Whittier location Rocks’
Slow and constantly trying to verify location
Every time I change screens the app the app requires inputting the location either by checking it or inputting a zip code. You would think that once you choose a store the app could remember it during the same session.
Changing screens also has quite a delay (while slowly spinning fruit is displayed).
Changing screens also has quite a delay (while slowly spinning fruit is displayed).
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Slowest app ever
My grandmother can load faster than this…she’s dead!
New Number
If someone else had your phone number and this app, then you cannot have this app.
Love the Ice Cream, Hate the App
A Bruster’s scooper told me about pre-ordering online or on the app. Online worked great, but the app has major issues. Yesterday it took me almost an HOUR to order a shake and a cup. FIVE TRIES of going through the menu, choosing the flavors, adding to the order, choosing the next item, scrolling through to choose the flavors, adding to the order, choosing the time, going back to check my email for the coupon code, tapping the checkout button, tapping the pay now button, watching the cherries spin, and ending back at the order page. I tried the Apple Pay button. Same result. Back to choose a location, etc, etc, etc.
FINALLY, on what was going to be my last attempt before switching to the DQ app, I hit the pay button and it asked for my CC info. Talk about frustrating! I love this ice cream, and the employees are great, but I’ll be ****ed if I’m ever going to spend an hour trying to order ice cream for the grandkid. FIX IT!!!
BTW, this wasn’t the first time I’ve had trouble. One recent occasion, the scooper couldn’t find my order, started it anyway and gave it to me. Turns out that order never went through, either. I felt so bad I went back and tipped him $10. At least two other occasions before that.
FINALLY, on what was going to be my last attempt before switching to the DQ app, I hit the pay button and it asked for my CC info. Talk about frustrating! I love this ice cream, and the employees are great, but I’ll be ****ed if I’m ever going to spend an hour trying to order ice cream for the grandkid. FIX IT!!!
BTW, this wasn’t the first time I’ve had trouble. One recent occasion, the scooper couldn’t find my order, started it anyway and gave it to me. Turns out that order never went through, either. I felt so bad I went back and tipped him $10. At least two other occasions before that.
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