Bruster's User Reviews

What users say

Top reviews

Best Ice Cream Ever

Love the customer service and multiple flavor options. Whittier location Rocks’

Slow and constantly trying to verify location

Every time I change screens the app the app requires inputting the location either by checking it or inputting a zip code. You would think that once you choose a store the app could remember it during the same session.

Changing screens also has quite a delay (while slowly spinning fruit is displayed).
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Slowest app ever

My grandmother can load faster than this…she’s dead!

New Number

If someone else had your phone number and this app, then you cannot have this app.

Love the Ice Cream, Hate the App

A Bruster’s scooper told me about pre-ordering online or on the app. Online worked great, but the app has major issues. Yesterday it took me almost an HOUR to order a shake and a cup. FIVE TRIES of going through the menu, choosing the flavors, adding to the order, choosing the next item, scrolling through to choose the flavors, adding to the order, choosing the time, going back to check my email for the coupon code, tapping the checkout button, tapping the pay now button, watching the cherries spin, and ending back at the order page. I tried the Apple Pay button. Same result. Back to choose a location, etc, etc, etc.
FINALLY, on what was going to be my last attempt before switching to the DQ app, I hit the pay button and it asked for my CC info. Talk about frustrating! I love this ice cream, and the employees are great, but I’ll be ****ed if I’m ever going to spend an hour trying to order ice cream for the grandkid. FIX IT!!!
BTW, this wasn’t the first time I’ve had trouble. One recent occasion, the scooper couldn’t find my order, started it anyway and gave it to me. Turns out that order never went through, either. I felt so bad I went back and tipped him $10. At least two other occasions before that.
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Constance is the best worker there

Ever since I got there Constance was very helpful and customer service was so amazing ( I hope she gets a raise )

Awful app

Doesn’t function properly at all. This app belongs in 2006 on an iPhone 3. It’s a crime that it’s available to download

Yummy

The ice cream is great and amazing customers service at my local shop.

Online order didn’t work

I did an order and paid for it, but the app had no purchase history and the store in question didn’t “receive” the order and wouldn’t honor or refund me.

Favorite Ice Cream!

Bruster’s is our favorite ice cream! The waffle cones are made there and taste so much better than any other brand we’ve had! A flavor for any mood or craving you’ve got! Such a sweet treat!

Love

Brusters is one of my happy places on earth.

Barely works

Every time we use this app we end up hitting some button that takes you back to the start and empties the cart. Test your app and move the close button away from submit. Don’t have it reset if you hit back - basic things!

Delicious ice cream

If you’re looking for some of the best ice cream available in the valley head to Brewsters, you will not be disappointed

Love it!

The ice cream and staff are wonderful! I just wish there was indoor seating.

Love it

This place has the best ice cream can’t wait to eat some when it gets warmer

Love Their Ice Cream

My Favorite Ice Cream Shop That Makes The Ice Cream Fresh Daily ! I Love Them So Muchhh !!

Great ice cream

This is by far the very BEST ice cream in all of our area!!! The staff is awesome!!

Real review

Peanut butter shake one of the best out there and that brownie sundae is the bomb

great place

This is such a great place. The ice cream is delicious and the staff is no nice. Every flavor i have tried is amazing. My husband’s favorite is the cookies and cream shake. Another huge plus is that they have a very convenient drive though. Such a good addition.

Theyreeeee GRRRREEEAAATTTT

They are AWESOME!