App is terrible
Sad ….. at least the old app kinda worked.
At least the weather is right. The control of the hvac ….. not so much.
At least the weather is right. The control of the hvac ….. not so much.
Constantly drops connection
What good is a remote thermostat app that is never connected? It’s the most basic part of the app and keeps losing connection.
Get it together Bryant.
Get it together Bryant.
Can’t sign up
It won’t let me sign up. Keeps sending code to my email, I type correctly in the box and keeps giving me an error message
Stupid app
This is a poorly designed app that is not user friendly. If you want me to enter Wi-Fi password ask for it. Spent over an hour screwing around trying to get this app set up. Waste of time.
Thermostat goes off line too often
Why is your thermostat going off line so often. My WiFi is fine. Nothing else goes off line, but your thermostat. Already happened 2 times this week. Have to reboot it to have it online again. Please fix.
Bryant Support Service
Great technical support in helping and correcting issues I was having with my smart thermostat
Missing system
We replaced another HVAC system and was unable to add the device to the app.
Finally we were able to add the device to our account via the Bryant website. The app shown a tab for our basement device with no controls. Another tab in the app shows the device is ‘online’.
The app has never worked well, however, this is a new level of dysfunction.
Finally we were able to add the device to our account via the Bryant website. The app shown a tab for our basement device with no controls. Another tab in the app shows the device is ‘online’.
The app has never worked well, however, this is a new level of dysfunction.
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Absolutely Horrible, inept and useless. They broke what did work with an update.
The app worked nicely in the past, but with one update, they made it so that it disconnects continuously and temperature cannot be controlled remotely. Set up must be done again to repair the problem and then it will reoccur continually. They told me they were releasing an update which would fix this, but unsurprisingly, the problem still exists and is completely infuriating. The basic functions do not work and have not been working, and the problem that virtually every recent reviewer has mentioned has gone unsolved and it appears that Bryant does not take the complaints seriously. Avoid their system and this program if you have any need at all to remotely control your system.
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Response from developer
We understand you're experiencing connectivity issues with one of your systems after the recent app update. Sorry you're running into this. To investigate, please email ResDigital@carrier.com with your system ID. For the fastest SmartHome support, use Profile → Help & Support → Contact Us within the app.
Data and charts
Been using the app for the last 6 months since having the system installed. Coming from the Google Nest system, it’s been a downgrade in UI as well as data. Would love to see more data and charts showing run time and other granular info.
Works, but unstable and loses contact with therms. Not reliable enough for remote access
The old app was far better. This new one gives good control when it connects. But the cloud server they use will drop connections from the thermostats. One can reset, but they continue to lose connection. It is not stable enough to rely on if you require remote access.
Price Setting
The app needs to allow for tiered pricing, otherwise home owners will find this feature useless.
Intermittently posts a waving hand greeting when opening app
Would really like for this greeting to go away…It is irritating to me. Hoping that Bryant Smart Home APP can allow me to delete this function….
Can’t authenticate
Trying to create an account as I just moved into my new house. Google login didn’t work. Account creation through email won’t let me verify the code. Says invalid code even though I’ve tried two different times and copy/paste + manual input. The code is correct, the system is broken. How am I supposed to control my SmartHome if I can’t even create an account to connect it to the WiFi?
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Horrible app, the worst in the WORLD!
Almost every time it never holds the temperature after adjusting it and I don’t even have a schedule temp set. I have to constantly reopen the app and adjust the temp and stare at it until the AC kicks on. The app is just useless and the developers need to do more troubleshooting testing.
Unreliable
System shows offline and we are unable to control it from our devices.
Limited
this app works for some basic functionality. But it’s very limited in terms of the data it displays compared to what is actually available from the equipment. What’s more is that Bryant has decided to go the closed ecosystem route and not make this data available to common home automation platforms. Since I purchased the equipment, I should really own the data.
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Server connectivity issues
When the app updates the server disconnects. I finally figured out how to fix it. I googled how to cut the power other than the breaker box. There are two tabs at the top of the thermostat panel that will remove the whole thermostat panel and that cuts the power. After I put the panel back on the thermostat restarts, and yay! the server connects and I have remote access again. Just thought this might help others who have trouble after the updates.
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Response from developer
We appreciate you leaving a review. For the fastest help, head to Profile → Help & Support → Contact Us in the SmartHome app. If it can’t be resolved there, our support team can take a closer look and guide next steps.
Freezing here with a toddler because app is not working
Currently 8 months pregnant and the app decided to randomly stop working on a Sunday leaving just cold air blowing. Did not Anticipate this so don’t have heaters set up in rooms. The wall thermostat doesn’t work either. Can’t contact their office because they operate only on weekdays.
Latest version has issues
The had been good, butt the latest update as of May 2026, it's super slow at pulling up my one home thermostat that it used to pull up without any delay. Please fix whatever was screwed up with the latest update!
Takes forever to show hvac system
Open the app and no devices show for quite a while. Click around and eventually my hvac system shows up. Annoying.
