very bad
The BSNL network still hasn't woken up to reality. If there is a worst network in the world, it is BSNL. It still hasn't caught up with the times. Even as the ground beneath your feet slips away, you couldn't care less.
First of all, you should fire the developers who built your app and send them off to find some other work. You should hire someone actually competent. The issue is that this thing called an OTP never arrives on the mobile, not even once. Every single time you want to log into your application, you can only do it through the OTP process. Earlier, there was an OTP verification process via email. Now that option is gone; it is strictly mobile numbers. And on a mobile number, an OTP will never ever arrive.
Are you trying to bury this organization, or are you trying to revive it? If you can't manage this, why don't you just quit and go do some other job? These app developers should first be taught how to do their job properly before being assigned to this. When you provide an option like this, shouldn't you give both options? Because the guys who built this app know even better than us that OTPs won't arrive on the mobile. So why on earth are they doing this nonsense?
First of all, you should fire the developers who built your app and send them off to find some other work. You should hire someone actually competent. The issue is that this thing called an OTP never arrives on the mobile, not even once. Every single time you want to log into your application, you can only do it through the OTP process. Earlier, there was an OTP verification process via email. Now that option is gone; it is strictly mobile numbers. And on a mobile number, an OTP will never ever arrive.
Are you trying to bury this organization, or are you trying to revive it? If you can't manage this, why don't you just quit and go do some other job? These app developers should first be taught how to do their job properly before being assigned to this. When you provide an option like this, shouldn't you give both options? Because the guys who built this app know even better than us that OTPs won't arrive on the mobile. So why on earth are they doing this nonsense?
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Alternative options to login with mail id
App is good but provide option to login with mail id because some times mobile network problem, not received OTP , you can’t get access to app. At least you have another option to login app. Hope next update will fix this issue.
App need improvement
No Real-time Tracking: Missing live data and call usage features.
• Frequent Logouts: App logs out automatically, requiring constant OTP login.
• Performance Lag: The interface is slow and takes too long to load.
• Lack of Integration: Needs Jio-like features like a built-in AI chatbot and seamless Live TV/OTT access.
• Sync Issues: Data balance often doesn't update in dashboard and show unlimited.
• Frequent Logouts: App logs out automatically, requiring constant OTP login.
• Performance Lag: The interface is slow and takes too long to load.
• Lack of Integration: Needs Jio-like features like a built-in AI chatbot and seamless Live TV/OTT access.
• Sync Issues: Data balance often doesn't update in dashboard and show unlimited.
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This app is garbage
When you try to submit a complaint the drop down menu doesn’t load and you arent able to submit complaint
Reservation Works in App, Not in Reality”
I had a very disappointing experience with BSNL’s number reservation system. I booked a number through the Selfcare app and received a confirmation SMS with a reservation PIN, which clearly indicated that the number was successfully reserved.
However, when I visited the BSNL office the same day, the staff informed me that number reservations are no longer supported. This is extremely confusing and frustrating, as the app still allows users to reserve numbers and even generates a PIN.
This reflects poor coordination between the digital platform and on-ground operations. Customers are being misled into believing a service is available when it is not actually supported at the office level.
BSNL should either:
1. Disable the reservation feature in the app, or
2. Ensure that all offices honor reservations made through the system
Until this issue is resolved, users may end up wasting time and effort based on inaccurate information.
Kindly fix this inconsistency.
However, when I visited the BSNL office the same day, the staff informed me that number reservations are no longer supported. This is extremely confusing and frustrating, as the app still allows users to reserve numbers and even generates a PIN.
This reflects poor coordination between the digital platform and on-ground operations. Customers are being misled into believing a service is available when it is not actually supported at the office level.
BSNL should either:
1. Disable the reservation feature in the app, or
2. Ensure that all offices honor reservations made through the system
Until this issue is resolved, users may end up wasting time and effort based on inaccurate information.
Kindly fix this inconsistency.
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